.JOB SUMMARY The Area Coach has the overall responsibility for overseeing the operations of multiple restaurants, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, retention, and training of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
PRIMARY RESPONSIBILITIES
Run Great Restaurants:
- Coach highest standards of product quality
- Teach and coach RGMs to run great restaurants
- Role model strong operational and customer-focused leadership during peak revenue periods
- Coach to ensure all restaurants are clean and safe
- Coach to ensure schedules are written that balance the needs of the RGM, customers, and shareholders
- Identify and eliminate barriers to customer service; ensure all customer issues are resolved
- Be responsible for restaurant results
Build Great Teams
- Recruit and select qualified team members using PHLLC tools/systems
- Coach and develop the management teams of each restaurant on key operations and customer service
- Proactively ensure a competent management team and pipeline/bench is in place in each restaurant
- Coach, support, and improve the performance of each RGM
- Reward, recognize, and motivate team members. Provide feedback and support team members.
- Provide strong 2-way communication
- Teach Shift Management and Building Restaurant Excellence (BRE) courses.
- Facilitate transition of management trainees to home restaurants
- Hold people accountable and is personally accountable; drafts and delivers progressive disciplinary documentation where necessary
- Is a highly visible coach to the restaurant teams
- Use teamwork to ensure the success of all restaurants. Listens to and supports others.
Grow Pizza Hut
- Role model sales growth mentality for restaurant teams
- Coaches to ensure each restaurant has the proper resources and is effectively managing in-store retailing
- Coaches to ensure each restaurant is executing effective neighborhood marketing activities
- Manage large orders (i.e. catering) throughout their assigned area
- Facilitate local store marketing programs to grow sales (ex. School lunch programs and fundraisers)
Make Plan
- Coach RGMs on how to analyze their RPMs and prioritize actions
- Facilitate and coordinate resources for effective asset management
- Conduct business reviews
- Analyze reports and respond to business trends
- Teach/coach RGMs to understand and manage their financial reports
- Coach all restaurants to achieve profit plan objectives
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SUPERVISION Works under the supervision of a Region Coach. Supervises all Restaurant General Managers of the restaurants in their assigned area.
FLSA Status: Non-Exempt
Requirements
QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
- Must be at least 18 years of age
- High school diploma or GED preferred
- Valid food handler's card (where required by law)
- Current Serv Safe Certification
- Certification as a Serv Safe Proctor greatly preferred
- Completed Pizza Hut's online training program and attended the corresponding classes
- Valid driver's license and state minimum automobile insurance
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent oral and written communication
- Strong interpersonal and conflict resolution skills
- Basic business math and accounting skills, and strong analytical/decision-making skills
- 4+ years supervisory experience in either a food service or retail environment preferred, including Profit & Loss responsibility
- Physical dexterity required (the ability to lift up to 40 pounds)
- Ability to communicate effectively verbally and in writing.
- Ability to operate a personal computer; proficient in the use of Microsoft Office software.
- Ability to work independently to carry out assigned projects to their completion within time constraints; ability to manage multiple projects concurrently.
- Ability to establish and maintain effective working relationships with employees, managers, Area Coaches and RSC team.
- Ability to maintain confidential and sensitive information.
- Knowledge of budget planning and the ability to adhere to a budget.
Additional Information
Additional compensation for this position includes:
- $80,169 - $97,000 base salary
- Performance bonuses, based on the performance of the restaurant(s) assigned to the team member. (Bonuses are not guaranteed)
- If elected, 401(k) Company match
Available, electable benefits for this position include:
- 401(k) program
- Medical insurance,
- Dental insurance,
- Vision Insurance,
- Disability Insurance,
- Life Insurance,
- Accident
- Critical Illness
- Accidental Death & Dismemberment Insurance,
- Hospital indemnity coverage
- additional supplemental insurance coverage,
- and Telemedicine
Time-off benefits include:
- Paid vacation time based on years of service (0-4 years = 80 hours, 5-9 years = 120 hours, 10+ years = 160 hours)
- 3 days paid bereavement leave
- Up to 1 week paid for time off due to Jury Duty.
Additional benefits include Employee Assistance Program, meal discounts, and tuition discounts & reimbursement for college programs through Excelsior College
The Washington Fair Chance Act - RCW chapter 49.94 - protects job applicants with a criminal record. For information about your rights, please visit https://www.atg.wa.gov/fair-chance-act.