Load Planner
- Spring Grove, PA, United States
Applications open in a new tab.
Job details
- Posting language
- English
- Posted
Original job description
- Shipment Planning – Work as a Load Planning team to consistently meet delivery requirements while controlling transportation costs. Manage all order change activities within the Distribution Center and Finishing departments to ensure the most efficient use of resources while meeting delivery-to-promise. Control transportation costs by pre-planning shipments to maximize use of truckloads, pool trucks, containers, inter-modal shipments, and railcars. Ensure that carrier constraints do not negatively impact Spring Grove’s Deliver to Promise performance.
- Customer Satisfaction – Consistently and accurately respond to all customer concerns related to shipments out of Spring Grove (SG) or the supporting warehouses. Understand customer service expectations regarding product availability and then plan shipments accordingly. Coordinate and schedule all customer truck pickups. Work with SG CSR teams to ensure delivery requirements are clear and met. Monitor the Deliver to Promise metrics for the Distribution Center.
- Communication – Coordinate product availability with Scheduling, Finishing, and the SGDC Material Handlers to ensure delivery requirements are met. Notify Customer Service of any advanced notice of carrier failures. Provide carriers with necessary information regarding picking up and delivery of our product. Understand customer needs and carrier availability through constant communication with the teams mentioned above.
- Teamwork – Collaborate with other Load Planner(s), Warehouse Coordinator and SGDC shipping team to meet daily/monthly shipping requirements. Provide and receive input to/from IPS to ensure Deliver to Promise commitments are met. Assist other team members as needed to ensure outstanding customer service in times of illness, vacation or lunch coverage.
More about this job
Skills
- Customer service
- Corporate social responsibility
- Communication skills
- Scheduling
- Teamwork
- IPS