Jobs in the United States

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Added 2 mins ago
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
Norton Shores, MI
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Added 2 mins ago
Patient Service Representative
Mary Free Bed Orthotics & Prosthetics + Bionics
United States
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Added 3 mins ago
Assistant Branch Manager
Ameris Bank
United States
Responsible for customer service fulfillment within the branch, which includes lobby management, researching, and resolving complex customer service matters, determining policy exceptions,…
Added 3 mins ago
Medical Assistant – General Medicine
UCSF
San Francisco, CA
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to…
Added 4 mins ago
Nurse Manager - Multi-Specialty Clinics, Bayfront
UCSF
San Francisco, CA
The Patient Care Manager manages day-to-day clinical operations for Bayfront Multi-Specialty Ambulatory Services, which include those operations that are performed within scope of practice…
Added 4 mins ago
Project Manager – Curriculum Transformation
UCSF
San Francisco, CA
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to…
Added 4 mins ago
Imaging Engineer 3
UCSF
San Francisco, CA
…assists in the support of a systematic preventative maintenance program of biomedical instrumentation, and documents the introduction of new therapeutic and diagnostic imaging equipment,…
Added 4 mins ago
Communications Specialist – Public Safety Awareness
Southern Company
Birmingham, AL
…and in-person presentations, including school-based programs, community presentations, and public outreach events. In collaboration with the Public Safety Awareness Manager, this position…
Added 4 mins ago
Project Manager (Customer Choice)
Southern Company
Atlanta, GA
Project Manager (E7) – Transmission Project Management Organization (PMO) - Customer Choice
Added 4 mins ago
Project Manager
Southern Company
Atlanta, GA
Project Manager (E7) – Transmission Project Management Organization (PMO)
Added 4 mins ago
Division Manager
Casella Waste Systems, Inc.
Perkiomenville, PA
The Division Manager oversees all matters related to collection and/or post-collections operations, represents the Company to customers, vendors and municipal customers and other external…
Added 4 mins ago
Division Manager
Casella Waste Systems, Inc.
Northampton, PA
The Division Manager oversees all matters related to collection and/or post-collections operations, represents the Company to customers, vendors and municipal customers and other external…
Added 4 mins ago
Director, Federal Policy
Self-Help Services Corp
Washington, DC
CRL is an affiliate of Self-Help, a community development lender founded in 1980 that has provided more than 9 billion dollars in financing to help over 185,000 low-wealth borrowers buy…
Added 6 mins ago
EM
Management Trainee
Enterprise Mobility
Dillette, WY
- $52,000 USD / year
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 6 mins ago
EM
Sales Management Trainee
Enterprise Mobility
Houma, LA
- $52,000 USD / year
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 6 mins ago
Area Sales Manager- Louisiana
PROCEPT BioRobotics Corporation
LA
And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed…
Added 6 mins ago
Area Sales Manager - Dallas/ Fort Worth, TX
PROCEPT BioRobotics Corporation
TX
And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed…
Added 7 mins ago
Nurse Reviewer II-Case Management
University of Massachusetts Medical School
Westborough, MA
…for providing administrative case management as part of the Community Case Management Program. This position is responsible for the authorization, coordination and facilitation of long term…
Added 9 mins ago
Assistant Manager - Waconia, MN
Tidal Wave Management LLC
Waconia, MN
A Tidal Wave Assistant Manager shares, and assists with, the responsibilities of the site’s facility and its operations. They use their drive, determination, and a self-disciplined approach…
Added 9 mins ago
Assistant Manager - Bozeman, MT
Tidal Wave Management LLC
Bozeman, MT
A Tidal Wave Assistant Manager shares, and assists with, the responsibilities of the site’s facility and its operations. They use their drive, determination, and a self-disciplined approach…
Added 9 mins ago
Construction Project Manager
Valley Children's Hospital
Madera, CA
Working with assigned leadership and the Executive Director of Construction, the Project Manager manages and organizes enterprise-wide projects, including facility design and construction,…
Added 9 mins ago
CO
Manager of Human Resources Business Partners
City of Aurora
United States
- $108,986 to $136,232 USD / year
The Performance and Relationship Manager provides the highest levels of customer service by fostering positive relationships with employees, supervisors, and city leadership. This position…
Added 9 mins ago
CO
Manager of Housing and Community Services Financial Operations
City of Aurora
United States
- $99,200 to $124,000 USD / year
The Manager of Housing and Community Services Financial Operations performs complex managerial and administrative duties and supervises administrative and financial staff in support of…
Added 9 mins ago
OS
Patient Services Associate- Gastroenterology- Hilliard
Ohio State University Physicians
Hilliard, OH
- $16.93 to $25.39 USD / hour
…where they are, coming together to serve each other and our…
Added 9 mins ago
Digital Health Navigator
AltaMed Health Services Corp
Commerce, CA
Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.

Pivot Physical Therapy

Front Office Coordinator

Gloucester, VA, United States

$15 to $23.5 USD / hour

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Job details

Pay: $15 to $23.5 USD / hour
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Position Overview

About Us:

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.

Our mission is simple yet powerful: Extraordinary people improving lives.

Position Summary:

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Benefits offered with this full-time position:

Medical & Rx, Dental and Vision (eligibility begins day one of employment)
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident, & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short-Term & Long-Term Disability
Long-Term Disability Buy-Up Option
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
KinderCare Discount
Legal & Credit Monitoring
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Commuter: Pre-Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per-Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Learn more by checking out our 2026 Athletico's Benefits Summary.

Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
Provide Rehab Aide cross training on front office duties.

Qualifications:

Education:
High School Diploma or GED
Knowledge and Technical Skills:
Excellent customer service skills
Proficient with the use of MS Office, Outlook and Excel
Knowledge of healthcare insurance benefits and coverage preferred
Experience with requesting and managing customer payments preferred
Work Experience
1-2 years of customer service required
1-2 years of healthcare administration preferred

Knowledge and Technical Skills:

Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
Working knowledge of HIPAA compliance and patient privacy standards
Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
Strong organizational and time management skills with attention to detail and accuracy in data entry
Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands:

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment:

Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage USD$ 15.00 Hr. Maximum Salary/Wage USD$ 23.50 Hr.

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More about this job

Skills

Regulatory compliance
Technical support
Scheduling
EMR
Process improvement
Communication skills
Customer service
Microsoft Office
Microsoft Outlook
Microsoft Excel
EHR
Microsoft Word
Collaboration
Microsoft Teams
Time management
Attention to detail
Data entry
Interact verbally in English
Recruitment

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