Customer Service Representative

Description CSR/Front Desk Parking Operations

To provide professional, courteous, and efficient customer service to all patrons entering the Parking office ensuring a positive experience and smooth operation of parking services.

Schedule: Mon – Friday 8am – 5pm with 1 hour lunch.

Key Responsibilities:

Customer Interaction

• Respond promptly to inquiries via phone, email, and in-person regarding parking services, rates, locations, and policies.
• Assist customers with parking issues including Citations, payment disputes, and access problems, taking in house / over the phone Citation payments.
• Provide clear and accurate information about parking regulations and enforcement.

Operational Support

• Report malfunctions or maintenance needs to appropriate personnel / If complaint is brought to your attention.
• Assist in distributing parking permits and managing account information.

Issue Resolution

• Handle complaints and resolve conflicts in a professional and empathetic manner.
• Escalate complex issues to supervisors when necessary.
• Maintain records of customer interactions and resolutions.

Compliance and Safety

• Ensure customers are informed about parking rules and safety guidelines.
• Support enforcement efforts by documenting violations or suspicious activity.
• Ensure a clean organized workspace.

Administrative Duties

• Maintain accurate logs and reports related to customer service activities.
• Process payments, and adjustments as authorized.
• Assist with data entry and recordkeeping for parking operations.

Requirements

Qualifications:

• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Familiarity with parking systems and basic computer applications.
• Customer service experience preferred.