Rise Community Coach

Job Summary

Under the supervision of the RISE Team Lead, the RISE Community Coach identifies, engages, and supports high-risk youth (ages 12–24) involved in weapons charges, violent delinquent behavior, or the juvenile justice system through direct street outreach, conflict mediation, and community-based mentorship. Serving as a credible messenger, the Community Coach delivers trauma-informed violence disruption, facilitates rapid clinical handoffs to the RISE Therapist, and guides youth toward core CVI goals and workforce pathways. The RISE Community Coach must exemplify the spirit of Pivot, modeling the core values of connection first, relentless compassion, and a commitment never to settle.

Responsibilities

Outreach Coordination

• Participate in daily debriefs and check-in meetings with the RISE Team Lead and CVI partners to coordinate street outreach, conflict mapping, and joint engagement efforts.
• Accurately document coaching sessions, outreach activities, conflict mediations, participant contacts, and referrals in central data platforms in compliance with Pivot standards and legal privacy firewalls.
• Collaborate with team members to establish and update weekly coaching and outreach schedules targeting high-tension areas and gathering locations where at-risk youth are frequently located.

Outreach Engagement

• Conduct routine street outreach and community coaching visits in pairs, utilizing mandatory "Buddy System" protocols and safety-tracking tools, in high-risk neighborhoods, schools, and community events.
• Monitor community gathering areas and neighborhood hot spots for signs of emerging conflicts or youth in crisis.
• Provide immediate, non-violent verbal de-escalation, conflict mediation, and crisis intervention during active street disputes or violent events.
• Maintain a visible, trusted, and consistent presence in the community to build authentic, coach-mentorship relationships with high-risk youth, families, and community members.
• Follow all safety protocols outlined by Pivot, including wearing approved field identification, maintaining location tracking check-ins, and adhering to strict non-restraint policies.
• Utilize trauma-informed care principles and de-escalation strategies during interactions with youth and the public.

Youth Triage, Referral and Reporting

• Respond to direct referrals from juvenile probation, public defenders, law enforcement diversion, schools, and community partners.
• Facilitate immediate "warm handoffs" to the RISE Therapist for trauma triage, mental health assessment, and clinical counseling.
• Collaborate with the RISE Team Lead and case management staff to link youth with RISE Connection group cohorts, workforce pathways, and housing support.
• Accurately document all outreach activities, referrals, and incidents in compliance with Pivot's reporting standards and procedures.
• Accurately document coaching sessions, outreach activities, conflict mediations, participant contacts, and referrals in central data platforms in compliance with Pivot standards and legal privacy firewalls (HIPAA/FERPA).

Other Duties: Other relevant duties supporting Pivot and the Family Junction program will be assigned to this position.

Qualifications

Applicants must:

• Be 21 years of age, pass a national fingerprint criminal background investigation, and not be listed in any registry of sexual offenders.
• Pass a drug screening.
• Adhere to ALL Pivot and program policies and procedures
• Acceptable Physical/medical Examination and provide a doctor's verification of the same.
• Demonstrate compliance with confidentiality/privacy standards required by the agency and law.
• Demonstrate professional conduct and appearance.
• Be compassionate, respectful, and tolerant of a wide variety of identities and personalities.

Leadership and Personal Effectiveness:

• Demonstrates compliance with confidentiality/privacy standards as required by the agency, HIPAA/FERPA, and law.
• Demonstrates strong self-initiative, street smarts, emotional maturity, and self-motivation.
• Demonstrates effective time management, situational awareness, and prioritization skills under dynamic conditions.
• Demonstrates strong team skills, respects individual differences, and maintains composure in high-stress situations.

Education/Experience: High School Diploma or equivalent and at least two years of relevant experience performing duties and responsibilities required for this position.

Language Skills: Ability to read, analyze, and interpret general periodicals, professional journals, and government regulations. Ability to write reports, business correspondence, and maintain accurate statistical data. Ability to effectively present information and respond to questions from groups of youth, employees, management, and the public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, whole numbers, and decimals for logging outreach hours, tracking participant attendance, and managing participant incentive distribution.

Reasoning Ability: Ability to assess active street dynamics, identify potential conflicts, apply critical thinking under pressure, and take immediate steps to de-escalate tension or ensure team safety.

Certificates, Licenses and/or Registrations: Possess a valid Driver's License and current vehicle insurance verification.

Training: Within 90 Days: Attend New Employee Orientation, CPR/First Aid Certification, Managing Aggressive Behaviors (MAB) Certification, CVI Street Safety & De-escalation Protocols, Trauma-Informed Response, and Program Data Platform Training.

Other:

• Understand and utilize basic tenets of trauma-informed engagement and credible messenger mentorship.
• Know, understand, and effectively utilize crisis intervention and conflict mediation skills (ability to anticipate, assess, intervene, de-escalate, and stabilize).
• Possess strong relational skills with high-risk youth, families, and co-workers.
• Must be reliable, dependable, and capable of operating safely in field settings.
• Compassionate, respectful, and tolerant of diverse personalities, identities, and lived experiences.
• Ability to confer, consult, and collaborate with multidisciplinary team members, including clinical and case management staff.
• Basic computer skills including MS Word, Excel, and data entry platforms.
• Other duties as assigned by the RISE Team Lead or RISE Youth CVI Program Director.

Essential Functions/Physical Requirements

Includes Standing and Walking/Bending/Carrying/Lifting/Hand/Finger Dexterity/Kneeling/Vision/Hearing

Sedentary ____ Light ____ Medium __X_ Heavy ____ Very Heavy ____

Standing and walking: Must be able to stand and walk for up to 80% of the time.

Bending: Bends and stoops up to 100 times per day.

Carrying: Up to 50 pounds. May move equipment (average push force 20 pounds).

Lifting: Lifts or moves program supplies up to 30 pounds.

Pushing: Average push force of 20 pounds, up to 10 times per day.

Reaching: Reaches overhead periodically.

Hand/finger Dexterity: May apply pressure with hands. May use a computer keyboard up to 1 hour per day.

Kneeling: May assume hand/knee position up to 25 times per day.

Vision: Visual acuity needed to navigate field environments, assess community dynamics, and complete documentation.

Hearing: Must have hearing sensitivity, aided or unaided, sufficient to hear low-level conversations of patients and equipment alarms set at usual levels. May utilize telephone 1 hour per day.

Environmental Conditions: Work is performed both indoors and in field/community settings with potential exposure to safety hazards related to community violence, high-tension environments, communicable diseases, blood, and body fluids. Must follow field safety protocols, buddy systems, and universal safety precautions.