Jobs in the United States

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Added 2 mins ago
EN
Respite Associate
Easterseals Northern California
Walnut Creek, CA
- $21 to $22 USD / hour
Must have a valid California Driver’s License with Insurance and maintain a clean driving record
Added 4 mins ago
EN
Respite Associate
Easterseals Northern California
Walnut Creek, CA
- $21 to $22 USD / hour
Must have a valid California Driver’s License with Insurance and maintain a clean driving record
Added 4 mins ago
EN
Respite Associate
Easterseals Northern California
Walnut Creek, CA
- $21 to $22 USD / hour
Must have a valid California Driver’s License with Insurance and maintain a clean driving record
Added 5 mins ago
Associate or Experienced Systems Engineer (Sys Architecting, Requirements & Interfaces)
The Boeing Company
Albuquerque, NM
Boeing Laser and Electro-Optical Systems (LEOS) is looking for a highly skilled and adaptable Associate or Experienced Systems Engineer (Level 2 or 3) to provide Systems Engineering support…
Added 6 mins ago
CO
Administrative Aide
City of West Covina
West Covina, CA
- $23.51 to $33.68 USD / hour
Associate of Arts Degree or equivalent or specialized course work in related field to which assigned.
Added 7 mins ago
Maintenance Technician II
Dollar Tree Distribution INC
Warrensburg, MO
Utilize diagnostic tools including multi-meters, laptops, and other testing equipment
Added 9 mins ago
CO
ASSISTANT PUBLIC WORKS MAINTENANCE MANAGER (Drinking Water Operations)
City of Houston
Houston, TX
- $37.73 to $39.24 USD / hour
An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration is characteristic of this level.
Added 9 mins ago
CO
Senior Inspector (Drinking Water Operations)
City of Houston
Houston, TX
- $32.86 to $33.88 USD / hour
EDUCATIONAL REQUIREMENTS Requires an Associate's degree in a field closely related to the area of inspection to be performed; or a high school diploma/GED and certification/licensing in a…
Added 9 mins ago
SO
Driver License Field Examiner 2026-02720
State of Wyoming
Sheridan, WY · WY
- $25.21 to $28.01 USD / hour
…questions, administering driver examinations, and overseeing the testing and issuance of identification cards, driver's licenses, and commercial driver's licenses (CDLs). If you enjoy…
Added 9 mins ago
SO
Driver License Field Examiner 2026-02719
State of Wyoming
Gillette, WY · WY
- $25.21 to $28.01 USD / hour
…questions, administering driver examinations, and overseeing the testing and issuance of identification cards, driver's licenses, and commercial driver's licenses (CDLs). If you enjoy…
Added 9 mins ago
Social Responsibility Intern
Desert Financial Credit Union
Phoenix, AZ
Currently earning an Associate’s or Bachelor’s degree from an accredited college. Preferred programs of study include nonprofit management, public administration, business, marketing,…
Added 11 mins ago
AT
Electronic Test Technician
Aehr Test Systems
Fremont, CA
- $33 to $38 USD / hour
…Aehr Test Systems is a leading provider of test solutions for testing, burning-in, and stabilizing semiconductor devices in wafer level, singulated die, and package part form, and has…
Added 13 mins ago
Civil and Environmental Engineering Department Chair
UWMSN University of Wisconsin Madison
Madison, WI
College Leadership: Serve on the Dean's Leadership Council with other department Chairs and Associate Deans.
Added 13 mins ago
CM
Public Health Nurse
Consolidated Municipality of Carson City
Carson City, NV
- $37.72 to $52.81 USD / hour
Associate's degree from an accredited college or university with major course work in nursing; AND two (2) years of nursing experience - preferred; OR an equivalent combination of…
Added 14 mins ago
Area Manager
Chewy
Ocala, FL
Be able to investigate within a process and drive process improvements through associate feedback, analyzing data, and up channeling changes to acquire departmental goals
Added 14 mins ago
Associate Product Manager, New Grad
Bask Health
Remote, United States
We're looking for an Associate Product Manager, New Grad to help build and improve the software that powers Bask Health's telehealth platform.
Added 14 mins ago
Associate Product Manager
Bask Health
Remote, United States
We're looking for an Associate Product Manager to help build, launch, and improve products across Bask's telehealth platform.
Added 14 mins ago
Diagnostic Radiology Technologist - Autumn Road Clinic
University of Arkansas for Medical Sciences
Remote, United States
Day Shift (United States of America) · Persons must have proof of legal authority to work in the United States on the first day of employment
Added 16 mins ago
BC
Health Services Billing Specialist - Bilingual
Benton County (OR)
Corvallis, OR
- $24.53 to $35.16 USD / hour
Please Note: This is a Bilingual Spanish/ English position and offers a Bilingual Differential of base salary plus an additional 5% upon successful completion of required language testing.
Added 17 mins ago
Associate Director, Commerce Media
Tombras
Atlanta, GA · Knoxville, TN
Tombras, a 600+ person, full-service, national advertising agency with a digital mindset, is seeking an Associate Director, Commerce Media to help build and scale our Commerce Media…
Added 17 mins ago
Associate CPLM SME Electrical/ CPLM SME Electrical Engineer - 20678
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking a Associate CPLM SME Electrical/ CPLM SME Electrical Engineer to join our team. This position is located in Roy, UT.
Added 17 mins ago
Associate Aeronautical / Aeronautical Engineer - Flight Test VMS
Northrop Grumman
Edwards AFB
Must have a Bachelor of Science degree in a STEM discipline AND 0 years of related professional/military experience · Must have an active US Government Secret clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation)
Added 19 mins ago
Senior Associate, Access Management - Okta & Entra
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
KPMG is currently seeking a Senior Associate, Access Management - Okta & Entra to join our Advisory Services Organization.
Added 19 mins ago
Senior Associate, Identity Governance and Administration (IGA)
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
KPMG is currently seeking a Senior Associate, Identity Governance and Administration to join our Advisory Services Organization.
Added 19 mins ago
VP, Cloud IAM Engineering Leader
Synchrony Bank
Stamford Engagement Hub, CT · Chicago Engagement Hub, IL · Orlando Engagement Hub, FL · NYC Bryant Park Engagement Hub, NY · Cincinnati West Chester Engagement Hub, OH · Charlotte Engagement Hub, NC · Atlanta Engagement Hub, GA
Lead the design, engineering, testing, deployment, and lifecycle management of IAM access configurations and automation for AWS, Azure, and GCP.

Pinnacle Propane

Customer Care Supervisor

Midland, TX, United States

Apply on workforcenow.adp.com About employer

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Job details

Experience: 4-5 years of experience in a customer service role with increasing levels of responsibility, ideally including experience managing or leading a team of direct reports.
Posting language: English

Original job description

Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in 9 US states, is seeking an enthusiastic Customer Care Supervisor to join our team in Marble Falls, TX. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.

Why Join Pinnacle Propane? At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

Great Benefits: Including medical, vision, and dental insurance, among others.
Life Insurance: Financial protection for you and your family.
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan: Employer contributions to help you save for the future.

Description The Customer Care Supervisor is accountable for the day-to-day performance, quality, and service delivery of a team of Customer Care Representatives (CCRs) across an assigned group of service centers or branches, ensuring every customer call, order, and inquiry is handled promptly, professionally, and accurately. This role leads and develops CCRs, partners closely with field Territory Directors (TDs) to maintain local presence and community engagement, and collaborates with the Customer Care Program team to drive quality assurance and continuous process improvement within the functional area. The ideal candidate combines strong leadership with hands-on customer service experience; the ability to train, instill confidence, and support individual growth; a data-driven approach to performance management; and a genuine commitment to delivering an exceptional customer experience.

Essential Job Functions

TEAM LEADERSHIP & PERFORMANCE MANAGEMENT

Manage the day-to-day performance of a team of CCRs, ensuring all customer inquiries, including order taking, customer onboarding, payment/billing questions, service and delivery scheduling, complaints, and walk-in traffic, are handled and routed accurately and in a timely manner.
Accountable for the team's daily call answer rate to the goal of 95% of calls answered within 30 seconds, first-call resolution, and overall service level goals.
Review daily, weekly, and monthly performance metrics with CCRs and the Customer Care Manager, and set clear, measurable performance expectations.
Anticipate and manage staffing needs, build and adjust schedules, and ensure adherence to scheduled hours, including seasonal peak-demand periods.
Address performance issues promptly, coach team members toward improvement, and support corrective action when necessary.
Serve as a backup to the team, answering calls and handling customer inquiries during periods of high call volume or staffing shortages.

CUSTOMER SERVICE DELIVERY & ISSUE RESOLUTION

Handle escalated customer complaints, ensuring thorough tracking, analysis, and resolution of all critical issues.
Partner with field Territory Directors and Operations Managers to maintain a strong local presence, community involvement, and alignment between the branch/service center and the customer care team.
Monitor and direct adherence to department policies, procedures, and customer service standards across all channels, including phone, email, and walk-in traffic.
Identify recurring service issues and work cross-functionally with Customer Care Program leadership to resolve root causes and improve the overall customer experience.
Support key accounts and high-priority service requests to help ensure timely completion of orders, deliveries, and service commitments.

TRAINING, COMPLIANCE & CROSS-FUNCTIONAL COORDINATION

Identify and deliver training that meets the ongoing development needs of CCRs, including onboarding of new hires and continuing education on systems, products, and customer service best practices.
Partner with the Customer Care Program leadership team to drive quality assurance initiatives, call monitoring/scoring, and process improvement projects within the functional area.
Monitor compliance with company policies, data privacy standards, and applicable regulatory requirements related to customer interactions and billing.
Utilize CRM, ERP, and telephony/reporting systems (e.g., RCC, Salesforce) to track team productivity, quality, and customer satisfaction metrics.
Communicate regularly with the Customer Care Manager and District Managers about team performance, customer trends, and opportunities for improvement.

QUALIFICATIONS AND REQUIREMENTS

High school diploma or GED required; associate or bachelor’s degree preferred.
4-5 years of experience in a customer service role with increasing levels of responsibility, ideally including experience managing or leading a team of direct reports.
Proven ability to effectively train, coach, and enthusiastically motivate team members to deliver high-quality customer service.
Effective communication skills with the ability to interact professionally with all employees, customers, and vendors.
Ability to resolve both customer and employee inquiries while maintaining a professional, calm, and empathetic demeanor.
Strong organizational skills and attention to detail in a fast-paced, growth-oriented environment.
High level of computer skills, including proficiency in MS Office Suite; experience with ERP systems, RCC, and/or Salesforce preferred.
Fluent English, verbal and written; knowledge of Spanish an advantage.
Some travel within the assigned area may be required to support service centers and branch teams.
Strong experience in using AI-enabled tools

Travel and Hours

This position is full-time, standard operating hours
Some travel in the area may be required with this position as part of support responsibilities across various sites

Physical Demands

Ability to sit or stand for extended periods while using a computer and telephone headset in an office or call center environment.
Ability to occasionally lift and carry up to 25 lbs. (e.g., office supplies, files, marketing materials).

DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com. Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process. Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing. Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.

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Jobs in the United States