Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
MS
Associate Researcher I (Dr Dubois' Lab) - Cell Developmental & Regenerative Biology
Mount Sinai Health Systems
New York, NY
- $58,661 to $78,000 USD / year
The Dubois Laboratory is seeking a motivated and enthusiastic Associate Researcher I to join our team immediately. This is an excellent opportunity for an individual who is passionate about…
Added 1 min ago
Associate Aeronautical / Aeronautical Engineer - Flight Test VMS
Northrop Grumman
Edwards AFB
Must have a Bachelor of Science degree in a STEM discipline AND 0 years of related professional/military experience · Must have an active US Government Secret clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation)
Added 2 mins ago
ML
Operations Support
Maersk Logistics & Services USA Inc.
CA
- $22 to $24 USD / hour
Rotating shifts
Added 3 mins ago
CB
Retail Associate - Seasonal
Columbia Brands USA, LLC.
Santa Clara, CA
- $19 USD / hour
Wellness time off to support your health and wellness journey
Added 3 mins ago
SB
Fitness & Wellness Coordinator
Synchrony Bank
United States
- $23.5 to $30 USD / hour
Staff The Shop at Synchrony on-site one / two days per week to support sales · You must have a high school diploma or equivalent
Added 3 mins ago
Patient Encounter Associate- Dubin Breast Center - Mount Sinai Hospital - 11a-7pm M-F
Mount Sinai Health Systems
New York, NY
Must have a minimum of one week training on-site which will be provided by practice
Added 3 mins ago
MS
Assistant Nurse Manager - MSH Oncology, Evening Shift
Mount Sinai Health Systems
New York, NY
- $132,411.29 to $153,840.32 USD / year
4. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Associate Director of Nursing/designee or Patient Relations as needed.
Added 5 mins ago
Production Supervisor - Floating Shifts
ATI
Huntsville, AL
This is a coverage shift position which includes covering day, night or weekend shifts, working 10-12 hour shifts
Added 6 mins ago
Customer Care Supervisor
Pinnacle Propane
Midland, TX
Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in 9 US states, is seeking an enthusiastic Customer Care…
Added 6 mins ago
PF
Front Desk Full-Time Associate
PLANET FITNESS
Springfield, OR
- Full-time
As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping to maintain the clean,…
Added 6 mins ago
EN
Key Holder PT @ Marriott's Maui Ocean Club
Event Network
Lahaina, HI
- $20 USD / hour
Position requires flexible availability, including weekends, holidays, morning and evening shifts · The Key Holder Associate must have the ability to read, count and write accurately to complete all required paperwork
Added 8 mins ago
(=
Associate Director, Access & Reimbursement -Cardiovascular (CV)- St Louis, Missouri
(FCRS = US014) Novartis Pharmaceuticals Corporation
Remote, United States
- $160,300 to $297,700 USD / year
Associate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory border · Candidate must reside within territory, or within a reasonable daily commuting distance of 60 miles from the territory border
Added 10 mins ago
Assistant Manager (01517) - 9432 Natural Bridge Rd
Domino's
Berkeley, MO
Flexible scheduling -- full & part-time positions available
Added 11 mins ago
FC
LIBRARY ASSOCIATE
Fulton County
Atlanta, GA
- $42,000 USD / year
THIS RECRUITMENT WILL BE USED TO FILL PERMANENT, TEMPORARY, PART-TIME, AND GRANT FUNDED POSITIONS
Added 13 mins ago
Research Scientist
Texas A&M University
Houston, TX
…Scientist will play a critical role in driving daily laboratory operations, with a primary emphasis on in vivo experimental support, behavioral testing, and comprehensive transgenic colony…
Added 13 mins ago
P
Part-time Accounts Payable Assistant
PrideStaff
Monee, IL
- $20 to $25 USD / hour
- Part-time
This would be a part-time position 3 days per week 20-25 hours per week
Added 14 mins ago
Infrastructure Engineer (Active Secret Clearance)
Akima, LLC
Alexandria, VA
…insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time…
Added 16 mins ago
II
Process Lead, Wet Mill
Ingredion Incorporated (NA-US)
North Kansas City, MO
- $84,400 to $112,533.33 USD / year
…there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we…
Added 17 mins ago
Program Officer
James S. McDonnell Foundation
Saint Louis, MO
…alongside the Director of Grants and Impact Investment and the Associate Program Officer. The team is part of the Foundation’s Strategy and Programs unit and works closely with colleagues…
Added 17 mins ago
Customer Service Associate I
Dollar Tree
Farmers Branch, TX
As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on…
Added 18 mins ago
TL
Program Manager, GRC & AI Strategy
TransUnion LLC
Chicago, IL · Reston, VA · Crum Lynne, PA · White Plains, NY
- $142,500 to $237,500 USD / year
Benefits that support every part of your life:
Added 18 mins ago
Northrop Grumman (SkillBridge) - Principal Network Administrator
Northrop Grumman
Redondo Beach
…Principal Network Administrator to support its IT Infrastructure & Operations organization in Redondo Beach, CA. Please note that the selected candidate will be required to work on-site,…
Added 18 mins ago
Executive Assistant to Vice President
Northrop Grumman
Baltimore
…what others think is impossible. Our employees are not only part of history, they're making…
Added 18 mins ago
Northrop Grumman (SkillBridge) - Principal Network Cloud Communications
Northrop Grumman
Redondo Beach · Melbourne · Linthicum Heights · Rolling Meadows
The selected candidate will work on-site, full-time, in support of classified operations requiring direct interaction with enclave infrastructure, cross-domain connectivity constraints, and…
Added 18 mins ago
2026 Associate Computer Systems Analyst - Linux - Pathways Program - Melbourne FL
Northrop Grumman
Melbourne
Candidates must have a current U.S · Candidates must have the ability to obtain, and maintain, access to Special Access Programs as a condition of continued employment

Pinnacle Propane

Customer Care Supervisor

Midland, TX, United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Experience: 4-5 years of experience in a customer service role with increasing levels of responsibility, ideally including experience managing or leading a team of direct reports.
Posting language: English

Original job description

Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in 9 US states, is seeking an enthusiastic Customer Care Supervisor to join our team in Marble Falls, TX. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.

Why Join Pinnacle Propane? At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

Great Benefits: Including medical, vision, and dental insurance, among others.
Life Insurance: Financial protection for you and your family.
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan: Employer contributions to help you save for the future.

Description The Customer Care Supervisor is accountable for the day-to-day performance, quality, and service delivery of a team of Customer Care Representatives (CCRs) across an assigned group of service centers or branches, ensuring every customer call, order, and inquiry is handled promptly, professionally, and accurately. This role leads and develops CCRs, partners closely with field Territory Directors (TDs) to maintain local presence and community engagement, and collaborates with the Customer Care Program team to drive quality assurance and continuous process improvement within the functional area. The ideal candidate combines strong leadership with hands-on customer service experience; the ability to train, instill confidence, and support individual growth; a data-driven approach to performance management; and a genuine commitment to delivering an exceptional customer experience.

Essential Job Functions

TEAM LEADERSHIP & PERFORMANCE MANAGEMENT

Manage the day-to-day performance of a team of CCRs, ensuring all customer inquiries, including order taking, customer onboarding, payment/billing questions, service and delivery scheduling, complaints, and walk-in traffic, are handled and routed accurately and in a timely manner.
Accountable for the team's daily call answer rate to the goal of 95% of calls answered within 30 seconds, first-call resolution, and overall service level goals.
Review daily, weekly, and monthly performance metrics with CCRs and the Customer Care Manager, and set clear, measurable performance expectations.
Anticipate and manage staffing needs, build and adjust schedules, and ensure adherence to scheduled hours, including seasonal peak-demand periods.
Address performance issues promptly, coach team members toward improvement, and support corrective action when necessary.
Serve as a backup to the team, answering calls and handling customer inquiries during periods of high call volume or staffing shortages.

CUSTOMER SERVICE DELIVERY & ISSUE RESOLUTION

Handle escalated customer complaints, ensuring thorough tracking, analysis, and resolution of all critical issues.
Partner with field Territory Directors and Operations Managers to maintain a strong local presence, community involvement, and alignment between the branch/service center and the customer care team.
Monitor and direct adherence to department policies, procedures, and customer service standards across all channels, including phone, email, and walk-in traffic.
Identify recurring service issues and work cross-functionally with Customer Care Program leadership to resolve root causes and improve the overall customer experience.
Support key accounts and high-priority service requests to help ensure timely completion of orders, deliveries, and service commitments.

TRAINING, COMPLIANCE & CROSS-FUNCTIONAL COORDINATION

Identify and deliver training that meets the ongoing development needs of CCRs, including onboarding of new hires and continuing education on systems, products, and customer service best practices.
Partner with the Customer Care Program leadership team to drive quality assurance initiatives, call monitoring/scoring, and process improvement projects within the functional area.
Monitor compliance with company policies, data privacy standards, and applicable regulatory requirements related to customer interactions and billing.
Utilize CRM, ERP, and telephony/reporting systems (e.g., RCC, Salesforce) to track team productivity, quality, and customer satisfaction metrics.
Communicate regularly with the Customer Care Manager and District Managers about team performance, customer trends, and opportunities for improvement.

QUALIFICATIONS AND REQUIREMENTS

High school diploma or GED required; associate or bachelor’s degree preferred.
4-5 years of experience in a customer service role with increasing levels of responsibility, ideally including experience managing or leading a team of direct reports.
Proven ability to effectively train, coach, and enthusiastically motivate team members to deliver high-quality customer service.
Effective communication skills with the ability to interact professionally with all employees, customers, and vendors.
Ability to resolve both customer and employee inquiries while maintaining a professional, calm, and empathetic demeanor.
Strong organizational skills and attention to detail in a fast-paced, growth-oriented environment.
High level of computer skills, including proficiency in MS Office Suite; experience with ERP systems, RCC, and/or Salesforce preferred.
Fluent English, verbal and written; knowledge of Spanish an advantage.
Some travel within the assigned area may be required to support service centers and branch teams.
Strong experience in using AI-enabled tools

Travel and Hours

This position is full-time, standard operating hours
Some travel in the area may be required with this position as part of support responsibilities across various sites

Physical Demands

Ability to sit or stand for extended periods while using a computer and telephone headset in an office or call center environment.
Ability to occasionally lift and carry up to 25 lbs. (e.g., office supplies, files, marketing materials).

DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com. Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process. Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing. Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.

Apply on workforcenow.adp.com About employer

Report this job

Work requirements

Jobs in the United States