Jobs in the United States

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Added 32 mins ago
Event Technical Lead, Audio Visual - JW Marriott Las Vegas
Encore Global
Las Vegas, NV
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 32 mins ago
Event Technical Lead, Audio Visual - Westin Lake Las Vegas
Encore Global
Las Vegas, NV
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 32 mins ago
Event Technical Lead, Audio Visual - Red Rock
Encore Global
Las Vegas, NV
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 48 mins ago
Conference Services Manager
Four Seasons Hotels Limited
New York, NY
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet…
Added 2 hours ago
E
Event Technician, Audio Visual (Part Time Casual) - Kansas City, MO
Encore
Kansas City, MO
- $14.22 to $18.49 USD / hour
- Part-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 8 hours ago
Hospitality Director
Fooda
Salem, NH
…full-service corporate conference center, including catering operations, audio-visual (AV) concierge services, and room reservation systems. This role ensures a seamless, high-quality guest…
Added 9 hours ago
Event Operations Supervisor, Audio Visual – The Westin Irving
Encore Global
Irving, TX
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure…
Added 9 hours ago
Associate Moves and Events Manager
JLL
Seattle, WA
Manage event resource allocation and logistics coordination, guiding the team in space planning, physical setup requirements, audio-visual support, vendor coordination, and troubleshooting…
Added 11 hours ago
Event Operations Supervisor - Henry B Gonzalez Convention Center
Encore Global
San Antonio, TX
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure…
Added 11 hours ago
EG
Event Technician, Audio Visual (Part Time Casual) - Beau Rivage Resort and Casino Biloxi
Encore Global
Biloxi, MS
- Part-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 11 hours ago
Event Technical Lead, Audio Visual - AT&T Hotel and Conference Center
Encore Global
Austin, TX
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 11 hours ago
Event Sales Manager
Event Services Group
Fort Lauderdale, FL
Recommend appropriate event services, products, and solutions, including décor, custom fabrication, scenic design, entertainment, audio visual, lighting, furniture, print, branding, and…
Added 1 day ago
KR
Audio Visual Manager
Kalahari Resorts & Conventions
Woodford, VA
- $65,000 to $80,000 USD / year
Kalahari Resorts & Conventions is seeking an Audio-Visual Manager. In this role, you will manage the operations of the Audio-Visual department. The Audio-Visual Manager will partner with…
Added 2 days ago
Event Technician, Audio Visual - Greenville, SC
Encore Global
Greenville, SC
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 2 days ago
E
Event Technical Lead, Audio Visual - Boston Harbor Hotel
Encore
Boston, MA
- $18.77 to $24.4 USD / hour
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 2 days ago
E
Seasonal Event Technician, Audio Visual -JW Marriott Marquis Miami
Encore
Miami, FL
- $15.84 to $20.33 USD / hour
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 2 days ago
E
Event Technician, Audio Visual (Part-Time Casual) - The Lodge at Spruce Peak
Encore
Stowe, VT
- $14.22 to $18.49 USD / hour
- Part-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 3 days ago
Operations & Hub Management Specialist
NU USA Northeastern University
Boston, MA
Working knowledge of audio/visual systems and event technology.
Added 3 days ago
Event Technician Audio Visual-The Ritz Carlton Naples Beach Resort
Encore Global
Naples, FL
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 3 days ago
Operations Manager - Audio Visual, Event Technology
Pinnacle Live
Dallas, TX
Tthe Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the…
Added 3 days ago
Senior Project Manager (Corporate Events & Experiences Planner)
First Global Management Services, Inc.
San Francisco, CA
The Senior Project Manager is responsible for supporting the client with their internal and/or client-facing events and conferences while consistently delivering exceptional service through…
Added 3 days ago
VT
Administrative Assistant
Voyager Technologies, Inc.
San Diego, CA
- $28 to $34 USD / hour
The Administrative Assistant is a fully onsite, business-wide support role reporting directly to the General Manager. This position provides dependable administrative, front desk,…
Added 3 days ago
Project Manager (Corporate Event & Experiences Planner)
First Global Management Services, Inc.
San Francisco, CA
The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management…
Added 3 days ago
E
Event Technician Audio, Visual - Hyatt Regency, Mission Bay
Encore
San Diego, CA
- $23.23 to $23.24 USD / hour
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 3 days ago
E
Event Technical Lead, Audio Visual - Sheraton, San Diego
Encore
San Diego, CA
- $25.76 to $25.77 USD / hour
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…

Pinnacle Live

Operations Manager - Audio Visual, Event Technology

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Operations Manager

Company Overview Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary Tthe Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction. Essential Functions

Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Ensure timely setting, striking of events and other essential floor activities
Maintain inventory integrity ensuring quality, functionality, organization and availability
Maintain a working knowledge of industry trends, tools and innovations
Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
Manages accurate and timely billing of events and clients.
Timely creation and processing of purchase orders and vendor invoices.
Attend hotel meetings, as necessary.
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
Provide technical support for events
Comply with all safety protocols and standard operating procedures
Other duties as assigned

Supervisory Responsibilities Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education & Experience

High School Graduate or equivalent
Minimum two (2) years event technology experience in a hospitality environment
Minimum two (2) years demonstrated managerial experience
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Required Skills & Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

Planning ability; able to plan ahead
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong attention to detail
Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Performance based incentive plans on top of base salary
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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