Field Trainer

Position Summary

The Field Trainer is Pinkbox's training leader in the shops. This person makes sure training happens the right way in every store, develops our future managers through the MIT program, and coaches district and general managers to grow their people. The Field Trainer also leads on-site training for every new store opening, so each new shop opens ready to deliver the Pinkbox experience from day one.

Key Responsibilities

Training Execution and Compliance

• Visit shops on a regular rotation to observe, coach and verify that training is delivered to Pinkbox standards.
• Audit training records, certifications and platform completions; follow up with GMs on gaps and deadlines.
• Run training compliance and brand standards checks; document findings and agree on action plans with store leaders.
• Deliver hands-on training directly when needed: new hires, new procedures, new products and equipment.
• Train and certify in-store trainers so each shop can train its own teams consistently.

Manager in Training (MIT) and leadership development

• Write individual MIT development plans using the program framework, with clear milestones and timelines.
• Schedule and coordinate MIT rotations across training stores.
• Hold regular check-ins with each MIT and their training GM; complete progress evaluations and sign-offs.
• Recommend MITs for promotion or extended training based on results.
• Support development plans for shift leads, assistant managers and other high-potential team members across shops.

Supporting District and General Managers

• Partner with DMs and GMs to identify skill gaps on their teams and build targeted training plans.
• Coach GMs on how to train, give feedback and develop their own people.
• Help shops with performance issues through focused retraining and follow-up visits.
• Share field observations with the Training & Operations Services Manager to improve training materials and SOPs.

New Store Opening Training (on-site lead)

• Serve as the on-site training leader and main point person for new restaurant openings.
• Build the opening training schedule with the Training & Ops Services Manager and the opening GM.
• Recruit, prepare and lead the opening training team drawn from existing shops.
• Deliver classroom and hands-on training for all new team members before and during opening.
• Run practice service, mock shifts and readiness checks before opening day; sign off on team readiness.
• Stay on site through the opening period and hand off to the GM and DM with a clear follow-up plan.

Rollouts and Communication

• Help roll out new products, procedures and initiatives at store level, including training and launch-day support.
• Model Pinkbox culture, guest service and food safety standards on every visit.

Qualifications

Required

• 3+ years of restaurant, QSR, bakery or retail management experience; GM or assistant manager level preferred.
• Hands-on experience training and developing team members and managers.
• Strong working knowledge of store operations, food safety and guest service standards.
• Excellent coaching, presentation and communication skills; comfortable training groups and one-on-one.
• Organized and self-directed; able to manage a schedule across many locations.
• Comfortable using an LMS, Google Workspace or Microsoft 365, and mobile devices.
• ServSafe Manager certification, or ability to obtain within 60 days.
• Valid driver's license, reliable transportation and auto insurance.

Preferred

• New store opening or certified trainer experience in a multi-unit brand.
• Bakery or doughnut production experience.
• Bilingual English / Spanish.