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Software Engineer II
Outpost Technologies
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Outpost Technologies is seeking a Software Engineer II to join our team. The ideal candidate will work as a member of our Test and Evaluation team in the generation of a digital scoring…
Added 1 min ago
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Principal Software Engineer - (Reston or Cambridge)
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Remote, United States
- $169,300 to $304,700 USD / year
As a technical authority, you will drive engineering excellence through robust solution design. You will integrate Site Reliability Engineering principles to ensure web applications, APIs,…
Added 1 min ago
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MANAGER, CAPITAL PROJECTS ( DEPARTMENT OF TRANSPORTATION AND HIGHWAYS) ACTIVELY RECRUITED
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Added 1 min ago
Senior Engineer - Data Engineering
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Principal Engineer II - Data Engineering
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Toyota's Digital Innovations group within TMNA's Supply Chain organization is seeking a highly experienced Principal Engineer II, Data Engineering to lead the technical strategy and…
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Wind Turbine MultiBody Simulation Lead Engineer
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Present analysis strategy, results, conclusions and lessons learned in design reviews to the engineering owners who approve designs.
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Lead Yaw System Mechanical Design Engineer-1
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The mechanical design engineer will primarily support the hydraulic + passive mechanical braking systems through the entire life cycle from conceptual design through detailed design and…
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Entry Level Power Systems Engineer
Excel Engineering, Inc.
Mounds View, MN
- $75,200 to $91,900 USD / year
At Excel Engineering, we are the power behind our clients’ processes.
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Electrical Engineering Supervisor - Power Systems
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- $130,000 to $160,000 USD / year
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Added 3 mins ago
Instrumentation & Controls Engineer IV
RPT Alliance
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RPT Alliance, a Bowman company has an opportunity for an Instrumentation & Controls Engineer IV, to join our team in Houston, TX.
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Software Engineer Principal-Informatica/Oracle/SQL
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…opportunity to contribute to the company’s success. As a Software Engineer Principal within PNC's Technology organization, you will be based in Pittsburgh, PA. Weekly time in the office is…
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Staff Software Engineer, Infrastructure, Google Cloud
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In most instances, this position requires in-person interviews as part of the hiring process.
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Bioprocess Engineer I
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- $85,000 to $105,000 USD / year
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Cloud Engineer
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Chicago, IL
- $130,000 to $170,000 USD / year
Collaborate with Cloud Platform Engineering and business unit application teams to engineer infrastructure solutions for their cloud-based applications
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Applications Engineer - Bad Axe Area
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Product Engineer, Technical Sales Engineer, Estimator, Production Engineer, Mechanical Engineer, Industrial Engineer, Field Applications Engineer, Manufacturing Engineer, Sales Engineer,…
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Embedded Systems Engineer - Jackson Area
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Jackson · Jackson, MI
Are you a detail-oriented professional with a passion for excelling as a embedded systems engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated…
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Reliability Engineer - Ann Arbor Area
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Test Engineer - Shelby Township Area
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Process Test Engineer, Manufacturing Test Engineer, Product Test Engineer, Validation Engineer, Quality Test Engineer, Hardware Test Engineer, Reliability Engineer, Test Development Engineer
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Project Manager - Adrian Area
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Production Project Lead, Plant Project Coordinator, Manufacturing Project Manager, Project Engineer, Program Manager, Operations Project Manager, Engineering Project Manager, Continuous…
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Project Manager - Menominee Area
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Production Project Lead, Plant Project Coordinator, Manufacturing Project Manager, Project Engineer, Program Manager, Operations Project Manager, Engineering Project Manager, Continuous…
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PLC Programmer - Mount Clemens Area
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Associate degree in electrical engineering technology or related field, or equivalent experience.
Added 4 mins ago
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PROFESSIONAL ENGINEER III - 37020173
State of Florida
TALLAHASSEE, FL
- $65,270.28 to $83,246.52 USD / year
This is an advanced and highly responsible professional engineering position requiring knowledge of the petroleum contamination cleanup provisions of Section 376 Florida Statutes (F.S.),…
Added 5 mins ago
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Senior Software Engineer (Ruby on Rails)
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Remote, United States
- $175,000 to $200,000 USD / year
We’re looking for a sharp, driven, problem-solving Senior Software Engineer (Ruby on Rails) to join our engineering team.
Added 5 mins ago
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Staff Systems Engineer, Simulation Systems Verification and Validation Lead
Zoox
Foster City, CA
- $208,000 to $287,000 USD / year
…perception, planning, hardware, safety, data science, and systems engineering teams. This is a highly visible, technical leadership role on the critical path to safely scaling our…
Added 6 mins ago
Sr. OT/AVEVA PI Engineer
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This is not a traditional Data Engineer or software development position. The priority is someone who understands OT systems, PI Historian data, and Oil & Gas operations, with enough…

Ping Identity

Senior Technical Support Engineer - Shifted Work Week

Remote, United States

Salary Range: $70,000 - $100,000

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Job details

Pay: Salary Range: $70,000 - $100,000
Experience: Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
Posting language: English
Posted: Oct 30, 2026

Original job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role Purpose Statement: As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products.

Work Schedule Shift would be Thursday to Monday Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach - these will be normal business hours in your regional time zone.

Main Responsibilities:

Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
Meeting or exceed customer expectations on response quality, timeliness and overall customer experience
Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured
Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
Reproducing customer problems internally, to enable the development and testing of a resolution
Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers
Providing feedback to the training and documentation teams so that common or emerging issues can be addressed before they become serious or widespread
Ensuring best practices are followed and processes are adhered to, especially with
regard to ISO27001/9001 compliance, security incidents and data breaches
Actively prioritizing tasks/workload with self-discipline and good timekeeping
Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers
Participating in the weekend queue manager/on-call rosters and scheduled public holiday coverage
Clearly communicating with all stakeholders - customers, team members, other departments, management
Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly
Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles
Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections
Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies
Leading by example with an excellent work ethic and a positive mentality to steer the team through difficult issues whilst following best practices
Contributing to technical screening, interviewing and final selection of new team members
Increasing contributions to the product/service and wider global team
Being the first point of call for Urgent tickets and customer issues

Required Skills & Qualifications

Technical Degree plans preferred - Computer Engineering, CIS, MIS, CS
Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
Excellent Communication: verbal, written, listening, present confidently, know audience
Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive
Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)
Strong collaboration and teamwork skills.

Preferred:

Support experience with IAM(Identity Access Management) software
Preferred work location: US West Coast

Salary Range: $70,000 - $100,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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