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Added 2 mins ago
PC
Sales Engineer
Pacific Coast Trane
Sunnyvale, CA
- $90,000 to $120,000 USD / year
We are currently seeking a Sales Engineer to join our Service Sales team in Sunnyvale, CA.
Added 4 mins ago
Systems Test Engineer II
Hewlett Packard Enterprise
Spring, TX
…Artificial Intelligence (AI) development and applications. The engineer plays a key role in validating complex integrated systems before release, helping identify product issues that could…
Added 11 mins ago
Manager Electrical Engineering 2
Northrop Grumman
Redondo Beach
Experience/knowledge of generating test procedures, electrical test equipment, electronics troubleshooting, and data reviews.
Added 11 mins ago
Principal Optomechanical Engineer - 3
Northrop Grumman
Chandler
Northrop Grumman Space Systems is looking for a Principal Optomechanical Engineer - 3 to support the Electro-Optics Group within the Launch Vehicles business unit in Chandler, Arizona.
Added 11 mins ago
Optomechanical Engineer - 2
Northrop Grumman
Chandler
Northrop Grumman Space Systems is looking for a Optomechanical Engineer - 2 to support the Electro-Optics Group within the Launch Vehicles business unit in Chandler, Arizona.
Added 11 mins ago
Sentinel - Staff Systems Engineer - Mechanical Systems Design Integrator
Northrop Grumman
Roy · Manhattan Beach
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Added 12 mins ago
TT
Senior Security Engineer
True Talent Solutions Partners
San Francisco, CA
- $190,000 to $250,000 USD / year
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Added 16 mins ago
Infrastructure Engineer
AeroVironment, Inc.
Albuquerque, NM
An infrastructure engineer ensures all the DBT Infrastructure systems that support business operations function efficiently. Additionally, the infrastructure engineer may also support and…
Added 18 mins ago
Quality Engineer Manager
M.C. Dean, Inc
District of Columbia
and employs more than 9,000 professionals who engineer and deploy automated, secure, and resilient power and
Added 24 mins ago
O
Controls Engineer: Power Generation
OpenAI
Remote, United States
- $177,000 to $285,000 USD / year
We are seeking a Controls Engineer to design and integrate automation systems for on-site power generation serving large AI data center campuses. You will own control architecture and…
Added 31 mins ago
Engineer - Mfg
Hunter Defense Technologies Inc
Geneva, OH
…similar programs; CNC programming experience desired - Strong knowledge in written product specifications - Ability to organize and manage multiple products through manufacturing process -…
Added 31 mins ago
Professional Continuing Education Instructor (BUILDER) AFIT/CE - 1.3.16
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Added 31 mins ago
Project Engineer
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Greenville, OH
…discipline. Experience: Minimum of 5+ years' Manufacturing Engineer experience quoting and facilitating new product introduction and launch in a regulated (AS9100) manufacturing…
Added 32 mins ago
Senior Mechanical Engineer
SEALED AIR CORPORATION
Kent, OH
Job Description Senior Mechanical Engineer Streetsboro Certified Rebuilt Eq Requisition ID: 57226 If you are a current employee click here to apply. Sealed Air designs and delivers…
Added 32 mins ago
Mechanical Engineer 4
The HEICO Companies, LLC
Cuyahoga Falls, OH
The Mechanical Engineer 4 will perform mechanical machine design engineering duties, product design, product customizations, resolving design and documentation issues, with primary focus on…
Added 32 mins ago
Fixture Engineer
Ohiomeansjobs Lake County
Mentor, OH
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Added 32 mins ago
BF
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Added 32 mins ago
Supervisor OT Network Security - Cyber Security & TSOC
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…our OT/ICS environments. * Maintain a high level of technical knowledge of the platforms supported by the team, including network protection devices and security postures deployed across…
Added 32 mins ago
Embedded Hardware Security Research Engineer
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Dayton, OH
Embedded Hardware Security Research Engineer Location US-OH-Dayton ID 2026-4414 Category Research & Development Position Type Full Time Salary Riverside Overview Riverside Research is an…
Added 32 mins ago
Electronic Warfare M&S Engineer, Mid
BOOZ ALLEN HAMILTON INC
Dayton, OH
Job Number: R0251680 Electronic Warfare M&S Engineer, Mid The Opportunity: As an engineeror physicist, you understand the workings behind complex systems. That knowledge is key when it…
Added 32 mins ago
Radar Modeling and Simulation Analyst, Senior
BOOZ ALLEN HAMILTON INC
Dayton, OH
…results of that work to their leadership. As an electrical engineer, you understand the power behind complex systems. That knowledge is key when it comes to modeling foreign threat radar,…
Added 32 mins ago
Endpoint Infrastructure and AVD Engineer - Associate
RSM US LLP
Cincinnati, OH
Added 32 mins ago
BF
Backend Modernization Engineer
BC Forward
Cincinnati, OH
- $70 to $72 USD / hour
Added 32 mins ago
BF
Senior Full Sack & GenAI Developer
BC Forward
Cincinnati, OH
- $65 USD / hour
…frontend interfaces, APIs, Terraform IaC, and CI/CD pipelines. * Engineer performance for data-heavy, low-latency, and reliable applications. * Integrate with enterprise platforms such as…
Added 32 mins ago
Product Quality Engineer
ArcelorMittal USA LLC
Cleveland, OH
Location: Cleveland, OH Cleveland-Cliffs has an immediate opening for a Quality Engineer at our Cleveland Works facility in Cleveland, Ohio. Cleveland Works produces hot-rolled,…

Ping Identity

Senior Technical Support Engineer - Shifted Work Week

Remote, United States

Salary Range: $70,000 - $100,000

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Job details

Pay: Salary Range: $70,000 - $100,000
Experience: Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
Posting language: English
Posted: Oct 30, 2026

Original job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role Purpose Statement: As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products.

Work Schedule Shift would be Thursday to Monday Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach - these will be normal business hours in your regional time zone.

Main Responsibilities:

Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
Meeting or exceed customer expectations on response quality, timeliness and overall customer experience
Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured
Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
Reproducing customer problems internally, to enable the development and testing of a resolution
Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers
Providing feedback to the training and documentation teams so that common or emerging issues can be addressed before they become serious or widespread
Ensuring best practices are followed and processes are adhered to, especially with
regard to ISO27001/9001 compliance, security incidents and data breaches
Actively prioritizing tasks/workload with self-discipline and good timekeeping
Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers
Participating in the weekend queue manager/on-call rosters and scheduled public holiday coverage
Clearly communicating with all stakeholders - customers, team members, other departments, management
Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly
Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles
Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections
Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies
Leading by example with an excellent work ethic and a positive mentality to steer the team through difficult issues whilst following best practices
Contributing to technical screening, interviewing and final selection of new team members
Increasing contributions to the product/service and wider global team
Being the first point of call for Urgent tickets and customer issues

Required Skills & Qualifications

Technical Degree plans preferred - Computer Engineering, CIS, MIS, CS
Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
Excellent Communication: verbal, written, listening, present confidently, know audience
Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive
Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)
Strong collaboration and teamwork skills.

Preferred:

Support experience with IAM(Identity Access Management) software
Preferred work location: US West Coast

Salary Range: $70,000 - $100,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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