Remote jobs in the United States

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Added 3 hours ago
O
Technical Account Manager
Oscilar
Remote, United States
- $177,500 to $205,000 USD / year
The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and…
Added 1 day ago
GTM Systems Engineer
Roboflow
Remote, United States
Our team is small relative to our impact, and we believe our user success is our success (not the inverse). A team member summarized: “Roboflow is a company full of giant brains and tiny…
Added 2 days ago
Bank API Onboarding Specialist
Circit Limited
Remote, United States
Help the client request API access from their bank relationship manager. Follow up with the bank's onboarding teams on agreements, entitlements and credentials. Make sure the client comes…
Added 2 days ago
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Principal Product Manager, Material Science
SandboxAQ
Remote, United States
- $204,000 to $306,000 USD / year
…models, and commercialization strategies that help them turn that technical performance into revenue, market share, and long-term customer…
Added 2 days ago
Senior Technical Support Engineer - Shifted Work Week
Ping Identity
Remote, United States
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
Added 2 days ago
Implementation Lead
Travefy
Remote, United States
…migrations and processes for agencies of every size, plus the technical onboarding of partners such as travel insurance providers and API users. This is an operational role: our Strategic…
Added 2 days ago
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Engineering Manager, Admin Experience
Horizon3
Remote, United States
- $225,000 to $265,000 USD / year
As the Manager of the Admin Experience engineering team, you’ll lead the backend work that helps NodeZero customers administer their organizations securely and with confidence. The team’s…
Added 2 days ago
SAP ABAP Programmer
Bright Vision Technologies
Remote, United States
This role is part of Bright Vision Technologies’ in-house Statement of Work (SOW) engagement. The client, end customer, and employer for this position is Bright Vision Technologies - there…
Added 2 days ago
Staff Software Engineer, AI Platform (US - Remote or Calgary)
Syndio
Remote, United States
You can own a technical domain with light supervision: propose direction in writing with clear API specs, take review, ship, and carry the pager for what you shipped.
Added 2 days ago
Marketing Automation Solutions Architect (Temp Contractor)
Jobgether
Remote, United States
This is a senior, hands-on technical contract opportunity focused on maintaining and supporting a complex marketing automation ecosystem during a temporary team coverage period of…
Added 2 days ago
Senior Technical Program Manager
Jobgether
Remote, United States
As a Senior Technical Program Manager, you will take ownership of complex enterprise technology implementations, ensuring successful delivery from initial customer kickoff through…
Added 2 days ago
Sr. IT Project Manager
Jobgether
Remote, United States
The Senior IT Project Manager will lead complex enterprise technology initiatives supporting a federal customer and a large-scale data and analytics environment. This role oversees the full…
Added 2 days ago
Product Manager, North America TecDataHub & OptiCat MCP
Jobgether
Remote, United States
We are looking for an entrepreneurial and collaborative Product Manager to lead the development, launch, and growth of two strategic automotive data platforms across North America. You will…
Added 2 days ago
Manager, Technical Services
Jobgether
Remote, United States
Lead and scale a growing technical services function within a customer-focused organization supporting complex enterprise technology environments. As the first dedicated Manager of…
Added 2 days ago
Senior Technical Program Manager
Penguin Ai
Remote, United States
The Senior Technical Program Manager owns delivery. You are the person standing between a signed contract and a live, value-producing deployment at a health system or payer, and you are…
Added 3 days ago
Sr Manager , MarTech (Marketing Tech Enablement)
CDW, LLC
Remote, United States
The Senior Manager, Marketing Technology Enablement serves as the technical architecture authority for marketing automation and CDW's marketing technology ecosystem. The role owns platform…
Added 3 days ago
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Senior Product Manager- Partner Integration
DigniFi
Remote, United States
- $112,000 to $146,992 USD / year
Measure integration success using adoption, activation, financing volume, and customer engagement metrics, then use those insights to shape future roadmap decisions.
Added 3 days ago
SI
Customer Success Manager, Marketing Cloud Next (Public Sector)
Salesforce, Inc.
Remote, United States
- $123,100 to $202,600 USD / year
The Customer Success Manager (CSM) for Marketing Cloud Next is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant…
Added 3 days ago
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Senior Product Manager
DataKind
Remote, United States
- $113,000 to $125,000 USD / year
Define what success looks like for each release and partner with the Technical Project Management function.
Added 3 days ago
Senior Technical Support Engineer
Ping Identity
Remote, United States
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
Added 3 days ago
Manager, Information Experience
Guidewire Software, Inc. (US)
Remote, United States
As Manager, Information Experience, you’ll lead a distributed team that creates connected, user-centered information across technical documentation, developer content, in-product guidance,…
Added 3 days ago
Technical DPM- Service Orchestration
Allstate
Remote, United States
The Technical Digital Product Manager partners closely with engineering, design, architecture, data and business stakeholders to identify problems worth solving, validate opportunities…
Added 3 days ago
Product Manager, North America TecDataHub & OptiCat MCP
TecAlliance
Remote, United States
…coordinating cross-functional delivery teams, and driving commercial success. The Product Manager will serve as the primary business owner for both initiatives and will work closely with…
Added 3 days ago
ITIL Service Delivery Manager
Bright Vision Technologies
Remote, United States
Experience coordinating work across technical teams and business stakeholders.
Added 3 days ago
Senior Product Manager, AI
AccuSourceHR Career Page
Remote, United States
Translate customer problems, business goals, technical possibilities, and operational constraints into clear product priorities.

Ping Identity

Senior Technical Support Engineer

Remote, United States

Salary Range: $70,000 - $100,000

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Job details

Pay: Salary Range: $70,000 - $100,000
Experience: Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
Posting language: English
Posted: Oct 29, 2026

Original job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role Purpose Statement: As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products.

Main Responsibilities:

Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
Meeting or exceed customer expectations on response quality, timeliness and overall customer experience
Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured
Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
Reproducing customer problems internally, to enable the development and testing of a resolution
Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers
Providing feedback to the training and documentation teams so that common or emerging issues can be addressed before they become serious or widespread
Ensuring best practices are followed and processes are adhered to, especially with
regard to ISO27001/9001 compliance, security incidents and data breaches
Actively prioritizing tasks/workload with self-discipline and good timekeeping
Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers
Participating in the weekend queue manager/on-call rosters and scheduled public holiday coverage
Clearly communicating with all stakeholders - customers, team members, other departments, management
Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly
Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles
Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections
Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies
Leading by example with an excellent work ethic and a positive mentality to steer the team through difficult issues whilst following best practices
Contributing to technical screening, interviewing and final selection of new team members
Increasing contributions to the product/service and wider global team
Being the first point of call for Urgent tickets and customer issues

Required Skills & Qualifications

Technical Degree plans preferred - Computer Engineering, CIS, MIS, CS
Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
Excellent Communication: verbal, written, listening, present confidently, know audience
Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive
Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)
Strong collaboration and teamwork skills.

Preferred:

Support experience with IAM(Identity Access Management) software
Preferred work location: US West Coast

Salary Range: $70,000 - $100,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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More about this job

Skills

Technical support
Think analytically
Computer engineering
MIS
Communication skills
Troubleshooting
Think creatively
LDAP
Linux
AWS
Microsoft Azure
Google Cloud
Collaboration
Teamwork
Identity and access management
Microsoft Access

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