Pool Store - Retail Sales Associate

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement

Job Summary We are seeking an experienced and customer-oriented Retail Sales Associate to join our team. In this role, you will be the face of our brand, providing exceptional customer service, performing expert pool water testing, and ensuring a positive shopping experience for all customers. Your deep knowledge of pool chemicals and maintenance will be vital in providing tailored solutions for our clients' pool and spa needs.

Key Responsibilities

• Water Testing & Analysis: Perform precise water testing (pH, chlorine, alkalinity, calcium hardness, cyanuric acid, etc.). Explain results clearly to customers and provide expert treatment recommendations.

• Customer Consultations: Engage with customers to understand their pool/spa needs and provide tailored product recommendations for chemicals, equipment, and accessories.

• Sales Operations: Process transactions accurately and efficiently using the POS system. Proactively upsell complementary products to maximize sales opportunities.

• Inventory & Merchandising: Maintain an organized and visually appealing sales floor by restocking shelves and arranging merchandise. Assist with inventory counts and receiving shipments.

• Maintenance & Support: Fill chlorine jugs for customers. Assist with opening and closing procedures, including bank deposits.

Required Skills & Qualifications

• Experience: Minimum 1–2 years of experience in the pool industry.

• Technical Knowledge: Strong understanding of water chemistry and pool equipment systems (pumps, motors, chlorinators).

• Physical Requirements: Ability to lift and carry heavy items up to 50 lbs regularly. Ability to stand for extended periods.

• Soft Skills: Excellent communication, active listening, and problem-solving skills. Proactive, detail-oriented, and dependable.

• Certification: Certified Pool Operator (CPO) certification is a significant plus.

• Availability: Flexibility to work various shifts, including weekends and holidays.