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Pierre Landscape Construction

Client Relations Associate

Irwindale, CA, United States

$24 to $36 USD / hour

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Job details

Pay: $24 to $36 USD / hour
Education: High school diploma
Posting language: English

Original job description

We are looking for a detail-driven, proactive Client Relations Associate to manage the full lifecycle of project opportunities - from initial intake and setup through final bid submission, client follow-up, and post-bid tracking.

Position Overview

The Client Relations Associate owns assigned project opportunities with minimal supervision, balancing multiple active bids simultaneously while upholding high accuracy and strict deadlines. This role requires a strong working knowledge of our internal bidding processes, CRM data management, and cross-functional coordination with Estimating, Production, and Contracts.

Whether you are setting up new opportunities, coordinating Scope Reviews and Page Turns, or communicating directly with clients, you will play a vital role in keeping our pipeline organized, accurate, and moving forward.

Key Responsibilities

Opportunity Management & Bidding Workflow

• Independently manage assigned opportunities from initial intake through final bid submission and post-bid follow-up.

• Download bid documents, establish and maintain organized T-Drive folders using department standards, and keep records current.

• Accurately prepare and coordinate standard bid packages, Bid Forms, bid bonds, prequalification packages, RFIs, RFCs, RFQs, price breakouts, and client-specific requirements.

• Partner closely with Estimating, Client Relations, and other departments to ensure on-time, synchronized bid submissions and smooth handoffs.

• Lead and coordinate routine internal meetings, including Scope Reviews, Page Turns, and bid reviews, ensuring all team members are aligned.

CRM & Data Integrity (Salesforce)

• Accurately create and maintain Accounts, Contacts, Leads, and Opportunities in Salesforce with rigorous attention to detail.

• Consistently record client correspondence, meetings, follow-ups, competition, bid placement, and bid results.

• Proactively identify data requiring correction, maintain clean pipeline records, and complete required reports by established deadlines.

Client Communication & External Relations

• Handle routine client communication and follow-ups professionally via phone, email, and meetings.

• Reach out directly to clients and internal team members to obtain missing information, clarify administrative requirements, and resolve discrepancies before they impact bid submissions.

• Build positive rapport with General Contractors and clients, and participate in client-facing activities (e.g., Lunch and Learns, GC meetings) when opportunities arise.

• Assist less-experienced team members with routine workflow questions and support the department during high-demand periods.

Qualifications & Competencies

Requirements & Experience

• 1–3+ years in project coordination, bidding support, or client relations (construction/landscaping industry preferred).

• High school diploma required; degree in Business, Communications, or Construction Management is a plus.

Technical Skills

• Proven experience entering and maintaining data in Salesforce or similar CRM platforms with high accuracy (targeting 90%–100% first-review accuracy).

• Effectively use Microsoft Outlook, Excel, Word, Teams, and internal file-sharing tools for daily responsibilities.

• Solid grasp of construction/landscape bidding workflows, prequalification processes, and internal cross-departmental dependencies.

• Rigorously review own work prior to submission to catch missing information, incorrect dates, formatting errors, and inconsistencies.

Mindset & Soft Skills

• Take full ownership of assigned tasks, anticipate next steps, and handle responsibilities through to resolution without repeated reminders.

• Proactively identify missing or conflicting information, propose solutions, and exercise sound judgment on when to escalate issues to management.

• Manage multiple active opportunities, shifting priorities, and tight, time-sensitive deadlines successfully.

• Communicate confidently and professionally across all levels - from internal team members and Estimators to external clients and General Contractors.

• Easily adjust focus as bid schedules, client demands, and department workloads evolve.

Compensation & Benefits

$24-36 per hour, depending on experience
Paid vacation, sic.k time, and holiday time off.
Comprehensive employee health benefits and 401(k).

Fair Chance & EEO Notice

Pierre Landscape is a Fair Chance employer. Qualified applicants with arrest or conviction records will be considered in compliance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This role requires a criminal background check due to job duties involving:

Access to private and public work locations, including sensitive areas
Operation of vehicles, machinery, tools, or hazardous materials
Responsibility for client property, equipment, or secured work areas

All applicants will receive an individualized assessment of their conviction history before any employment decision is made.

Pierre Landscape provides equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, or any protected status under applicable laws.

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More about this job

Skills

Data management
Estimating
Workflow
Salesforce
Manage accounts
Attention to detail
Communication skills
Construction management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams

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