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Added 2 mins ago
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Chalk Bluff - Advanced Solar Technician
Invenergy Services LLC
Heth, AR
- $41.51 to $49.97 USD / hour
Troubleshoot complicated electrical, mechanical, and hydraulic problems including: Inverter faults, Tracker faults, network communications, ground faults, collection issues, substation…
Added 4 mins ago
Senior Business Intelligence Engineer, Amazon Leo
Amazon Kuiper Commercial Services LLC
Bellevue, WA
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households…
Added 10 mins ago
Network Engineer
Xinnovit
Portland, OR
This person would have CISCO Network experience. The customer is a CISCO based shop. The person should have strong network experience in switching, routing and wireless. Must know all the…
Added 10 mins ago
Network Engineer (XIN001_HVX6)
Xinnovit
Portland, OR
Added 10 mins ago
Network Engineer (XIN001_HX6K)
Xinnovit
Portland, OR
This person will support the daily operation support for the client network. There roll will to respond to trouble tickets on a daily basis. This person from time to time will also assist…
Added 10 mins ago
Network Engineer(XIN001_HYSN)
Xinnovit
Portland, OR
Design and manage the roll out of critical network infrastructures to support clients’ products and services, on both a strategic (long term) and tactical (immediate term) level.
Added 10 mins ago
F5 Network Engineer(XIN001_J7G6)
Xinnovit
Dallas, TX
F5 Engineer This role will be focused on F5 load balancing. Daily tasks will include working with customers and fulfilling requests, making configurations or changes based on these…
Added 10 mins ago
Network Engineer (XIN001_JFT5)
Xinnovit
Miami, FL
Primary experience with Cisco Routing & Switching, LAN, MAN, WAN, MPLS, QOS. Network Security Cisco ISE/NAC, SourceFire IPS/IDS, a plus.
Added 10 mins ago
Network Site Engineer(XIN001_JG8Y)
Xinnovit
Phoenix, AZ
Added 10 mins ago
Network Engineer (XIN001_JH9Q)
Xinnovit
Portland, OR
…controllers and APs, and CISCO voice products. Strong knowledge of network cabling and knowledge of electrical requirements that correspond to the installation and support of the network.…
Added 11 mins ago
Network Engineer (XIN001_JZXC)
Xinnovit
Dallas, TX
Candidate must have expertise to be technical network lead as well as the ability to delegate and oversee appropriate tasks to team members for projects ranging from special order requests…
Added 11 mins ago
Embedded Cloud Engineer
Boston Technology
Framingham, MA
Software team is seeking a Cloud Engineer to expand their team. In this role, you will be responsible for the architecture, implementation, and scalability of their cloud services. The…
Added 11 mins ago
Architect, Video Teleconferencing
US Tech Solutions
Miramar, FL
…cycle support on an enterprise level for video conferencing, network streaming, and audio visual technology. The ideal candidate will have knowledge of existing technology from Polycom,…
Added 11 mins ago
XT
Electrical Maintenance Engineer
Xyant Technology, Inc.
Lexington, KY
- $75,000 to $80,000 USD / year
Diagnose and repair electrical circuits, hydraulics, pneumatics, and network/Ethernet protocols.
Added 11 mins ago
Senior Software Engineer
US Tech Solutions
Denver, CO
Understanding of telecom network and data (PCAP) a plus
Added 11 mins ago
Network Test Engineer
US Tech Solutions
San Francisco, CA
…technologies that power all of Client’s services. As a Networking Test Engineer you make sure that massive and growing network is operating at its peak potential. You have hands-on…
Added 11 mins ago
OSP Engineer/Planner
US Tech Solutions
San Francisco, CA
…projects are scoped properly and handed off seamlessly for network deployment. Including Fiber OSP team in coordinating all project activities, admin requirements, financial reporting,…
Added 11 mins ago
SCADA Support Engineer
VTS3 Corp.
New York, NY
We have a GREAT opportunity for a SCADA Support Engineer Consultant in New York City!
Added 11 mins ago
Information Assurance Engineer/Senior ISSO
VOR Technology
Fort Meade, MD
…critical infrastructure. To include but not limited to Computer Network Defense (CND), Computer Network Exploitation (CNE) and Cyber Forensics. We aim to use our technical expertise in…
Added 11 mins ago
Software Engineer – User Interface
VOR Technology
Fort Meade, MD
…critical infrastructure. To include but not limited to Computer Network Defense (CND), Computer Network Exploitation (CNE) and Cyber Forensics. We aim to use our technical expertise in…
Added 11 mins ago
Test and Integration Engineer 2
VOR Technology
Fort Meade, MD
…critical infrastructure. Our areas of expertise include Computer Network Defense (CND), Computer Network Exploitation (CNE) and Cyber Forensics. We aim to use our technical skill set in…
Added 11 mins ago
Systems Engineer, Level 3
VOR Technology
Fort Meade, MD
…critical infrastructure. Our areas of expertise include Computer Network Defense (CND), Computer Network Exploitation (CNE) and Cyber Forensics. We aim to use our technical skill set in…
Added 11 mins ago
Process Engineer
VOR Technology
Fort Meade, MD
…critical infrastructure. Our areas of expertise include Computer Network Defense (CND), Computer Network Exploitation (CNE) and Cyber Forensics. We aim to use our technical skill set in…
Added 11 mins ago
Junior Software Engineer
VOR Technology
Fort Meade, MD
…critical infrastructure. Our areas of expertise include Computer Network Defense (CND), Computer Network Exploitation (CNE) and Cyber Forensics. We aim to use our technical skill set in…
Added 11 mins ago
Software Engineer
VOR Technology
Fort Meade, MD
…critical infrastructure. Our areas of expertise include Computer Network Defense (CND), Computer Network Exploitation (CNE) and Cyber Forensics. We aim to use our technical skill set in…

Pierpoint

Sr. Technical Support Engineer (Virtualization)

Sunnyvale, CA, United States

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Job details

Experience: 5+ years experience in customer support, virtualization administration, system administration, or storage administration role.
Posting language: English
Posted: Jan 22, 2016

Original job description

Company Description Founded in 2012 and funded by Sequioa, Redpoint, and Cisco, Springpath’s team is comprised of top-notch engineering veterans and professionals who architected breakthrough products at leading companies like VMware, NetApp, Brocade, Dell, Data Domain, and IBM Research.

We are redefining and disrupting the storage industry with our Hyperconverged Software.

Job Description

At Springpath, we recognize our customers and partners are the heartbeat of our business. We continuously enhance our platform and products to ensure we are leaders in driving an effortless customer experience. The Technical Support Engineering team works across all dimensions of our business on behalf of our customers. We work closely with our sales, product, development, and QA teams as passionate customer advocates. Our Technical Support Engineering team are experts in virtualization, compute, storage and networking solutions. The team is responsible for the implementation and adoption of our products and the ongoing delight of our customers.

We are committed to being technical leaders in hyperconverged infrastructure and ensuring solutions are optimized for each customer use case. We are technical and business problem solvers, committed to delivering disruptive technology solutions, and equally committed to delivering a disruptive, but elegant and effortless, user experience to our customers.

Responsibilities Include:

Drive customer expertise, adoption and optimization of Springpath solutions.
Investigate, analyze, diagnose and resolve complex IT infrastructure problems.
Resolve problems across applications, database or data errors, message flow, server performance, storage optimization, and network connectivity.
Partner closely with engineering, development and QA to identify and isolate root causes of customer issues.
Drive identification and implementation of bug fixes and feature requests that continue to enhance Springpath product leadership.
Create knowledge base articles and trouble shooting documents from customer case analysis and assessments.
Generate process flow diagrams, training materials, training videos and other similar content as needed.

Qualifications

Deep virtualization knowledge, specifically VMware, VSphere, KVM, and/or MS-HyperV hyper VMware Certified Professional (VCP6-DCV) highly recommended
VMware Certified Design Expert(VCDX) recommended
VMware Data Center Virtualization certification VCP6-DCV or equivalent experience recommended
Strong understanding of Linux fundamentals, performance tuning, and troubleshooting. (CentOS, Ubuntu, other).
Experience scripting customer solutions and providing feedback and scripts to engineering (knowledge of shell and/or python preferred)
Experience with common Internet services and protocols such as DNS, NTP, SMTP, LDAP/AD, DHCP, and HTTP.
Prior support of storage solutions and expertise in deduplication, compression, snapshotting, cloning, and DR practices. Should include experience with switch, routing, and networking protocols including iSCSI, NFS, CIFs, and FC.
Experience deploying IT infrastructure (provisioning, system configuration, monitoring, identity and access management, virtualization, compute, storage and networking)
Track record successfully solving problems in a repeatable, scalable way and being a passionate customer advocate.
Team player with desire to serve customers and teammates.
5+ years experience in customer support, virtualization administration, system administration, or storage administration role.
Can include experience in development and QA.
Passion for continuous learning and personal growth.
Completion of a 4 year degree in computer science or similar.

Additional Information All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Technical support
Customer experience
Sales
Leadership
VMware
Linux
Troubleshooting
Ubuntu
Python
DNS
SMTP
LDAP
DHCP
Identity and access management
Customer service
System administration
Computer science

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