Description
Why It's a Great Department: Pierce County Sheriff’s Office is a “full-service agency” that provides law enforcement, jail, court security, and civil processing services to all areas of unincorporated Pierce County. The Sheriff’s Office is comprised of 638 commissioned law enforcement and corrections staff and 67 civilian personnel. Together, these dedicated employees support our 3 bureaus, including Administrative Services, Patrol and Corrections. You will join the IT Unit located at the Sheriff’s Office Soundview Building on 35th and Pacific Avenue in Tacoma, WA. Your schedule will be split between the Soundview Building and the South Hill Precinct located at 160th St and Meridian. This is not a remote or hybrid position as employees are expected to work from one of the Sheriff's Office locations. This is a new supervisory position overseeing the work of two Department Computer Support Specialist 2 positions. We encourage you to learn more about our department by clicking here.Why It's a Great Opportunity:A career with the Pierce County Sheriff’s Office is your opportunity to make a difference in people’s lives every day as each employee plays a role in supporting our mission to protect life and property, uphold rights, and work in partnership to build strong, safe communities. This rewarding and vital position provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support, hardware and network setup, testing, security, inventory, and troubleshooting. The IT Unit consists of two supervisors and six Department Computer Support Specialist 2s. The team works day shifts, Monday – Friday, in the office and in various locations. Come join the Pierce County Sheriff's Office IT Unit!
How to be Successful in the Role:A successful candidate will join the team with the ability to exercise good judgement, collaborate, stay focused during disruptions, provide attention to detail, multi-task, and positively engage with employees in the Office, County and various other agencies. This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete IT projects. A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.Your Future in this Role:You will gain a broad knowledge of the department and have access to LinkedIn Learning to further your growth. You will have the opportunity to learn new and innovative systems and technology supporting law enforcement and corrections. Summary
ESSENTIAL FUNCTIONS:
- Supervise and coordinate activities of a designated unit consisting of a minimum of 2.0 FTE; determine work procedures, prepare work schedules and determine methods for expediting workflow; assign, review and approve the work of subordinate IT staff.
- Investigate grievances involving subordinates and recommend resolution; recommend promotions and disciplinary actions; approve leave requests, and overtime; assure adequate coverage during staff absences.
- Conduct performance evaluations and develop performance measures and standards.
- Implement and support department technology services.
- Monitor and prioritize workload of departmental IT staff.
- Maintain effective communication with department staff to facilitate and ensure adherence to technical related policies and procedures.
- Ensure coordination of software and hardware deployments within the department while maintaining IT Division standards.
- Plan implementation of new systems; oversee hardware/software implementation, testing. Research and implement software solutions.
- Work with IT Division of Finance to plan for IT infrastructure in new or remodeled buildings and workspaces.
- Develop and prepare annual departmental IT budget. Research, plan, and budget for equipment and supplies.
- Approve requisitions for departmental IT purchases. Research and purchase computer equipment and supplies.
- Advise management on departmental IT needs. Act as a liaison between Information Technology and the assigned department to communicate county-wide IT direction.
Click on Department Computer Support Specialist 3 for a classification/job description with a more detailed list of essential functions, competencies, physical demands and working conditions/environment. Minimum Qualifications
MINIMUM REQUIREMENTS TO APPLY:
- A Bachelor of Arts or Bachelor of Science degree in computer science, data processing, education, public or business administration, engineering, or related field AND
- Three or more years of information technology applications and systems experience is required.
- Additional education or experience may substitute for the recruiting requirements.
- United States citizenship, lawful permanent resident or DACA recipient, and the ability to speak, read and write the English language as required by RCW 41.14.100.
- Ability to successfully complete a Pierce County Sheriff's Office background investigation, which will include a drug screen, fingerprinting, behavioral assessment and polygraph, is required prior to hire.
- A valid Washington State driver's license is required and must be maintained.
Supplemental Information ASSESSMENT PROCESS for DEPARTMENT COMPUTER SUPPORT SPECIALIST 3
- After you have submitted your application and it has been determined that you meet the requirements for the position, your answers to the supplemental questions will be scored according to established criteria.
- Please describe in detail your past work experience and education in the supplemental questions. Please be specific and detailed in your answers, so that enough information is provided to be evaluated. Incomplete information will result in a lower score or rejection of your application. You must score 70% or better to continue in the process.
- Applicants passing the written assessment will be placed on the employment register.
- Prior to appointment, a thorough background investigation will be conducted consisting of, but not limited to personal history statement, personal interviews, employment check, professional and personal reference checks, criminal and credit checks, polygraph examination and a drug screen.
- Veteran's preference will be granted in accordance with RCW 41.04. If you are eligible to have veteran's scoring criteria applied to your assessment score, you must submit a copy of Copy 4 of your DD214 or separation/discharge documentation with your application.
- Candidates will be referred from the list to fill vacant positions occurring within one (1) year from the date the name is placed on the list.
- If you have a question about this opportunity, please email Civil Service at PCCivilService@piercecountywa.gov and specify the Job Number and Title.
- If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.
ATTENTION: All communication from Pierce County Civil Service is sent by email using the email address listed on your application. This may include communication that contains confidential or private information such as exam results and reasons for removal, etc. You are responsible for keeping your email address updated.At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place people are proud to call home?Benefits Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our Leadership Training Program, and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave) Employees begin accruing vacation leave as soon as they start earning it and can use their accrued leave right away. We value your experience and recognize your service by increasing vacation accrual rates the longer you work with us. Full-time employees accrue vacation leave every two weeks at the following rates:
Vacation Accruals:
During years 1-3, 12 Days During years 4-7, 16 Days During years 8-13, 20 Days During years 14-18, 23 Days During years 19, 24 Days During years 20, 25 Days During years 21, 26 Days During years 22, 27 Days During years 23, 28 Days During years 24, 29 Days During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next. Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1 Martin Luther King, Jr's birthday - Third Monday in January President's Day - Third Monday in February Memorial Day - Last Monday in May Juneteenth - June 19 Independence Day - July 4 Labor Day - First Monday in September Veteran's Day - November 11 Thanksgiving Day - Fourth Thursday in November & Friday after Christmas Day - December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the Pierce County Health Benefits website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
ORCA Passport Program Pierce County employees may participate in the County's ORCA (One Regional Card for All) Passport program.Your Pierce County issued ORCA card is loaded with an annual Passport pass. The pass automatically renews every year. The pass will provide you with free transportation on regularly scheduled service on several public transit systems.
Miscellaneous Benefits:
Please visit Pierce County's Benefits website for more information.
Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy here. **All employees are required to be WA State residents after 30 days of employment.
We are unable to sponsor or take over sponsorship of an employment visa at this time.