Coordinator, Behavioral Health Services

Founded in 1897, Piedmont University is a private, comprehensive liberal arts university with an enrollment of approximately 2,000 students at campuses in Demorest and Athens, Georgia.

Description The Coordinator of Behavioral Health Services serves as the primary administrative, operational, and student-access point for Counseling Services and Piedmont HOPE. The Coordinator provides a welcoming, confidential, and trauma-informed first point of contact for students seeking behavioral health support while coordinating appointments, intake processes, referrals, outreach activities, community partnerships, program documentation, and data collection.

The position supports implementation of HOPE Check, HOPE Guides, the Piedmont HOPE Learning Collaborative, and other suicide-prevention and behavioral-health initiatives. By assuming essential administrative and program-support responsibilities, the Coordinator increases the capacity of licensed clinicians to provide counseling, crisis intervention, consultation, and direct student care. This expanded description builds on the responsibilities in Piedmont’s existing position document while more clearly reflecting the role’s responsibilities within Piedmont HOPE. Essential Functions and Responsibilities Student Access and Administrative Support

• Maintain a hospitable, welcoming, private, and trauma-informed environment for students and visitors.
• Serve as the primary telephone, email, and in-person contact for Counseling Services.
• Respond to routine questions and provide students with clear information about available behavioral health services.
• Schedule counseling appointments, walk-in visits, follow-up contacts, and staff meetings.
• Assist students with intake forms, screening procedures, appointment requests, and other access-related processes.
• Recognize situations requiring immediate clinical attention and promptly connect the student with a licensed counselor or appropriate emergency resource.
• Provide information about campus and community resources while remaining within the non-clinical scope of the position.
• Support the operation of the Student Access Center as a confidential and welcoming entry point for behavioral health services.

Referral and Care-Coordination Support

• Maintain current information about campus, community, crisis, substance-use, recovery, and specialized behavioral health resources.
• Assist students with accessing referrals recommended by Counseling Services clinicians.
• Support communication with community providers, hospitals, crisis agencies, and other referral partners as authorized and appropriate.
• Maintain referral directories, resource guides, warm-handoff procedures, and follow-up documentation.
• Help students understand how to access after-hours services, 988, Campus Safety, emergency services, and other crisis resources.
• Support coordination of post-crisis and hospital-discharge follow-up under the direction of clinical staff.

Piedmont HOPE Program Support

• Coordinate administrative and logistical activities associated with Piedmont HOPE.
• Support implementation of HOPE Check, including scheduling screening opportunities, preparing materials, tracking participation, and assisting with non-clinical follow-up procedures.
• Assist with the recruitment, onboarding, scheduling, training logistics, and documentation of HOPE Guides.
• Maintain HOPE Guide outreach kits, educational materials, branded supplies, and event resources.
• Support QPR, Mental Health First Aid, professional-development activities, and other behavioral health training programs.
• Coordinate registration, facilities, materials, attendance records, certificates, and evaluation forms for trainings.
• Assist with Every Lion Counts, Wellness Wednesdays, orientation, awareness campaigns, resilience workshops, and other outreach activities.
• Support outreach and programming for the Athens campus, online students, graduate students, adult learners, and other priority populations.

Learning Collaborative and Community Partnerships

• Provide administrative support for the Piedmont HOPE Learning Collaborative.
• Coordinate meetings, regional trainings, continuing-education events, tabletop exercises, and community-learning activities.
• Maintain partner contact lists, meeting schedules, attendance records, correspondence, and partnership documentation.
• Assist with communications involving behavioral health providers, hospitals, first responders, law enforcement, schools, recovery organizations, and community agencies.
• Support the Piedmont HOPE Advisory Committee by preparing agendas, meeting materials, minutes, reports, and follow-up communications.
• Help maintain letters of commitment, memoranda of understanding, referral agreements, and other partnership records.

Records, Technology, and Data Support

• Serve as a content manager or designated administrative user for Counseling Services’ clinical software and electronic health record system.
• Support appointment scheduling, electronic forms, screening workflows, automated communications, and administrative reporting within the system.
• Organize and maintain confidential correspondence, files, program records, and administrative documentation.
• Follow all university requirements related to confidentiality, record security, FERPA, and applicable privacy standards.
• Enter, maintain, and compile non-clinical program data, including:
• Students screened
• Outreach participation
• Training attendance
• Referrals
• Follow-up contacts
• HOPE Guide activities
• Community-partner participation
• Produce monthly, quarterly, and annual statistical reports in collaboration with the Director of Counseling Services and Institutional Effectiveness.
• Assist with surveys, evaluation forms, needs assessments, annual reports, and grant-required performance measures.
• Maintain accurate documentation while ensuring that reports use aggregate or de-identified information when appropriate.

Financial and Operational Support

• Place orders and maintain inventories of outreach, training, office, screening, and educational materials.
• Submit invoices, track expenditures, reconcile purchases, and assist with financial reports.
• Maintain documentation supporting grant expenditures and university in-kind contributions.
• Coordinate room reservations, technology, printing, registration, signage, and supplies for behavioral health events.
• Assist with grant timelines, deliverables, reporting deadlines, and required project documentation.
• Update departmental handbooks, resource guides, forms, procedures, and program descriptions.
• Support compliance with university policies and relevant accreditation, licensing, grant, and program requirements.
• Perform other relevant duties as assigned.

Scope and Boundaries of the PositionThe Coordinator is a non-clinical position and does not provide counseling, conduct clinical assessments, determine suicide risk, diagnose behavioral health conditions, or make independent treatment decisions. Students presenting with urgent, crisis, or clinical concerns will be promptly connected with a licensed clinician, Campus Safety, 988, 911, or another appropriate crisis resource. Additional Requirements

• Regular and predictable attendance is required.
• On-site work is required.
• Occasional travel between Piedmont University locations or to regional partnership events may be required.
• Some evening or special-event hours may occasionally be necessary.
• A valid Georgia driver’s license, or the ability to obtain one within 30 days of hire, and a satisfactory motor-vehicle record may be required

Typical Qualifications Education and Experience

• High school diploma or equivalent required.
• One to five years of administrative, customer-service, student-services, healthcare, behavioral-health, or related experience.
• Demonstrated experience working with confidential or sensitive information.
• Sincere interest in supporting college students and improving access to behavioral health services.

Preferred Qualifications

• Experience with electronic health records, scheduling systems, databases, survey tools, or grant reporting.
• Familiarity with suicide-prevention, crisis-response, substance-use, recovery, or community-referral resources.

Licenses and Certifications Valid Georgia Driver’s License (or obtained within 30 days of hire date) and satisfactory MVR.

Knowledge, Skills, and Abilities

• Excellent verbal, written, organizational, customer-service, and administrative skills.
• Ability to provide a calm, respectful, inclusive, and trauma-informed response to students who may be distressed.
• Ability to maintain strict confidentiality and exercise sound judgment with sensitive information.
• Strong attention to detail and ability to maintain accurate records.
• Ability to prioritize multiple responsibilities in a fast-paced environment with frequent interruptions.
• Ability to work independently while collaborating effectively with counselors, university departments, students, and community partners.
• Strong interpersonal skills and the ability to build productive relationships across a diverse university community.
• Proficiency in Microsoft Word, Excel, Outlook, and related office technology.
• Ability to learn university systems, electronic health record software, scheduling platforms, databases, web-based forms, and reporting tools.
• Ability to coordinate events, trainings, meetings, outreach activities, and community partnerships.

Supplemental Information Environmental, Physical, and Visual Acuity Factors Essential functions and responsibilities of this position are performed in an inside environmental condition, where there is protection from weather conditions but not necessarily temperature changes. Essential functions and responsibilities require light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Essential functions and responsibilities require incumbents to: climb or ascend and descend stairs or ramps using feet and legs; stoop by bending the body downward and forward by bending the spine at the waist; kneel by bending legs to come to rest on knee or knees; crouch by bending the body downward and forward by bending leg and spine; reach or extend hands and arms in any direction; stand by remaining upright on the feet; walk or move about on foot to accomplish tasks; lift by raising objects from a lower to a higher position or moving objects horizontally from position-to-position; finger, grasp, or feel objects; talk to exchange and express ideas; and to hear to perceive the nature of sounds at normal speaking levels.

Incumbents must have close visual acuity to perform activities such as extensive reading and operate computers and other office equipment. Non-Discrimination Policy Piedmont University has a strong institutional commitment to the achievement of diversity within its faculty, staff, and students. It is the policy of Piedmont University not to discriminate in its educational programs, activities, or employment on the basis of sex, gender identity, sexual orientation, physical or mental disability, pregnancy, race, age, religion, color, national or ethnic origin, veteran status, genetic information, or any other category protected by applicable federal, state, or local law.

Benefits

We offer a complete benefits package to full-time 12-month employees, including:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Accounts
• TIAA 403(b) Retirement - with up to 4% employer matching
• Life Insurance
• Long-Term Disability Insurance
• Holidays
• Vacation
• Medical Leave (Sick Leave)
• Educational Assistance Program (Employees and their dependents)
• On-campus Fitness Center and access to Habersham County's Ruby Fulbright Aquatic Center

Equal Employment Opportunity Statement

It is the policy of Piedmont University not to discriminate in its educational programs, activities, or employment on the basis of sex, gender identity, sexual orientation, physical or mental disability, pregnancy, race, age, religion, color, national or ethnic origin, veteran status, genetic information, or any other category protected by applicable federal, state, or local law.

Inquiries or complaints from students or employees concerning the prohibition of discrimination on the basis of sex in this statement should be directed to:

Coordinator for Title IX, Mia Borgstrom

Daniel Hall 213

Demorest, GA 30535

(706) 778-8500 x1504

titleix@piedmont.edu

Inquiries or complaints from students, other than on the basis of sex, concerning any of the prohibitions of discrimination in the statement should be directed to:

504 Coordinator, Letitia Roller

Daniel Hall, – Room 208

1021 Central Avenue

P.O. BOX 10

Demorest, GA 30535

(706) 778-8500

oars@piedmont.edu

Inquiries or complaints from employees concerning any of the prohibitions of discrimination in this statement should be directed to:

Letitia Roller

Assistant Vice President of Human Resources and Compliance

Daniel Hall – Room 208

1021 Central Avenue

P.O. BOX 10

Demorest, GA 30535

(706) 778-8500 x 2858

hr@piedmont.edu