Shift Leader

Job Summary Under the direction of store management, the Shift Lead is responsible for the successful execution of the Pie Five experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.

Essential Job Functions

• Able to perform the essential job functions of the team member position
• Direct team members and delegate responsibilities
• Perform register closeouts and prepare bank deposits
• Address and resolve guest concerns in the absence of management
• Open and/or close store, including the execution of related responsibilities
• Perform other related duties, as assigned by company management

Basic Qualifications (Required)

• One year of restaurant or customer service experience

Minimum Qualifications (Required)

• Must be able to direct others and delegate responsibilities
• Must be able to calmly and professionally address and resolve guest concerns
• Must be able to effectively communicate with guests and other employees
• Must be able to listen attentively to guests, supervisors, and employees
• Must be able to actively engage the guest throughout their experience
• Must be organized, flexible, detail-oriented, and work with a sense of urgency
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pie Five standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a shift lead skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to consistently maintain a friendly and outgoing demeanor throughout shift
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Other Criteria (Preferred)

• Prior supervisory experience
• High school degree, or equivalent

Physical & Mental Requirements

• Must be able to stand for periods of up to 7 hours
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 20 pounds