Operations Manager

Job Title: Operations Manager FLSA Status: Exempt Reports To: Director of Operations, with executive oversight from the Chief Operations Officer Supervisory Responsibilities: Provides direct or indirect supervision of assigned departmental staff. About Physicians East Physicians East, P.A. is a physician-owned, multispecialty healthcare organization serving Eastern North Carolina. Our physicians, advanced practice providers, and staff work collaboratively across specialties and locations to provide high-quality, cost-efficient, comprehensive care to the communities we serve. We are committed to creating an environment where patients come first, employees are valued, and physicians and staff work together to continuously improve the quality, efficiency, and experience of care. Location & Commitments This is a full-time, exempt position based at an assigned Physicians East location or department. Typical business hours are Monday through Friday, with occasional additional or after-hours work required based on operational needs. About the Role The Operations Manager provides day-to-day operational leadership for an assigned department, practice, or location, ensuring efficient, patient-centered, compliant, and financially responsible operations. Working in partnership with physicians, advanced practice providers, staff, and organizational leadership, the Operations Manager is accountable for effective staffing, provider support, patient access, workflow, patient experience, operational performance, and continuous improvement. Essential Functions

• Provides day-to-day operational leadership, ensuring departmental operations support patient care, provider needs, organizational goals, and established policies.
• Leads assigned staff, including recruitment, onboarding, scheduling, training, coaching, performance management, employee development, and corrective action in collaboration with Human Resources.
• Ensures appropriate staffing and coverage based on patient volume, provider schedules, workload, and financial expectations; monitors staffing levels, vacancies, overtime, productivity, and labor expenses.
• Partners with physicians and advanced practice providers to support scheduling, patient access, provider templates, coverage, workflows, communication, and resolution of operational concerns.
• Monitors departmental operational and financial performance, including productivity, expenses, patient access, scheduling effectiveness, and patient experience, and implements improvement plans when needed.
• Evaluates workflows, staffing, equipment needs, and business processes to improve efficiency, manage costs, enhance the patient and staff experience, and support sound operational decisions.
• Promotes a patient-centered environment and ensures patient concerns are addressed in a timely and professional manner. Identifies recurring service issues and implements appropriate improvements.
• Ensures departmental compliance with Physicians East policies and applicable regulatory, privacy, safety, and training requirements and appropriately escalates significant compliance, safety, risk, or operational concerns.
• Coordinates facility, equipment, supply, maintenance, safety, security, and emergency preparedness needs with appropriate organizational departments and vendors.
• Supports effective use of the electronic health record, practice management, scheduling, and other technology systems and provides operational leadership for system implementations, upgrades, workflow changes, training, and adoption.
• Facilitates effective communication and collaboration among staff, physicians, advanced practice providers, organizational leadership, and supporting departments and participates in meetings, committees, and cross-functional initiatives as needed.
• Identifies opportunities for continuous improvement and supports implementation of organizational initiatives, operational changes, new services, and strategic priorities.
• Performs other duties reasonably related to the position and organizational needs, as assigned.

Required Qualifications

• Minimum of five years of progressively responsible healthcare operations or practice management experience, including supervisory responsibility.
• Demonstrated ability to lead, coach, develop, and hold employees accountable while fostering a positive and collaborative work environment.
• Strong knowledge of physician practice or ambulatory healthcare operations, including scheduling, patient access, revenue cycle, payer requirements, reimbursement, and regulatory compliance.
• Strong analytical, financial, organizational, and problem-solving skills with the ability to evaluate operational performance and implement practical improvements.
• Excellent interpersonal, written, and verbal communication skills with the ability to build effective relationships with physicians, advanced practice providers, employees, and organizational leadership.
• Demonstrated professionalism, sound judgment, confidentiality, integrity, initiative, and accountability.
• Ability to manage competing priorities, meet deadlines, lead change, and work effectively across departments and functions.
• Proficiency with Microsoft 365 applications and the ability to effectively utilize electronic health record, practice management, and other healthcare technology.

Preferred Qualifications

• Bachelor’s degree in healthcare administration, business administration, management, nursing, or a related field, or comparable healthcare management experience.
• Experience in a multispecialty physician practice or ambulatory healthcare environment.
• Experience managing both clinical and administrative staff.
• Experience with budgeting, operational metrics, process improvement, and significant system or workflow implementations.

Work Environment & Physical Requirements Work is primarily performed in a professional healthcare and office environment with frequent interaction with physicians, advanced practice providers, employees, patients, visitors, and organizational leadership. The position routinely uses computers and standard office equipment and requires the ability to move throughout assigned practice areas in support of departmental operations. Occasional work outside normal business hours may be required based on operational needs. Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Employment Opportunity Physicians East, P.A. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and employees with disabilities in accordance with applicable law. Requests for accommodation may be directed to Human Resources at 252-413-6368 or careers@physicianseast.com.