Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
TO
HR Records Technician
Town of Clayton
Clayton, NC
- $15 USD / hour
Provide administrative support for training, benefits enrollment, and employee programs.
Added just now
SL
Coordinator, ADA
Salt Lake Community College (UT)
Salt Lake City, UT
- $60,440.88 to $61,951.92 USD / year
…Relations complaints remain the responsibility of the Title IX/EEO Manager and/or designated…
Added just now
Account Manager – Golf Shop
Golf Genius
Remote, United States
The chosen candidate must reside in a U.S
Added just now
Resident Lifestyle Assistant
Westminster Brand 051816
Winter Park, FL
Facilitate Resident Services programs and activities as designated by the department manager. May include teaching classes to residents.
Added 2 mins ago
Branch Manager II
SiteOne Landscape Supply
West Palm Beach, FL
…SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of…
Added 2 mins ago
Division Pricing Manager
SiteOne Landscape Supply
Roswell, GA
…SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of…
Added 2 mins ago
Area Transportation Manager
SiteOne Landscape Supply
Alpharetta, GA
…SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of…
Added 3 mins ago
AD
Diagnostic Sales Manager (NE Atlanta)
Antech Diagnostics
Atlanta, GA · Roswell, GA
- $75,000 to $93,500 USD / year
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 3 mins ago
LC
Special Education Teacher Thrive
LITTLE CITY FOUNDATION
Palatine, IL
- $79,820 to $83,700 USD / year
If you are looking for a rewarding career, we offer a variety of programs to help individuals with disabilities so they can live, work and succeed within our communities. Here is your…
Added 4 mins ago
Biomedical Technician
BIN USA Bio-Med Appl of Indiana Inc
Kokomo, IN · Peru, IN
…as well as a leadership path from Area Technical Operations Manager, Regional Technical Operations Manager, and Senior Director Technical Services, overseen by a Vice President of Technical…
Added 4 mins ago
Dialysis Clinical Manager Registered Nurse - RN
BTX USA Bio-Med Appl of Texas Inc
HUMBLE, TX
…with all legal, compliance and regulatory requirements and programs. Collaborates with the Medical Director and the Clinical Manager/Charge Nurse regarding the provision of quality patient…
Added 4 mins ago
Patient Care Technician - PCT - Dialysis Preceptor
BFL USA Bio-Med Appl of Florida Inc
Port Richie, FL
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the…
Added 5 mins ago
LA
Receptionist Hostess
LOS ALTOS GOLF AND COUNTRY CLUB
Los Altos, CA
- $23 to $28 USD / hour
Must have working knowledge using and programming multi-line telephone networks and reservation systems
Added 6 mins ago
Workforce Services Strategic Programs Specialist
Bechtel
Reston, VA
Must have the right to work in the US
Added 7 mins ago
Abbeville Quality Manager
Prysmian Cables and Systems Usa LLC
Abbeville, SC
Accountable to the North America Power Distribution Regional Quality Manager and the Plant Manager, the Quality Manager position is responsible for managing, implementing, and facilitating…
Added 7 mins ago
Coordinator EE & CPM
PPL Corporation
Johnston, RI
…cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse…
Added 7 mins ago
CO
Omni Center Manager
City of Onalaska
Onalaska, WI
- $34.46 to $45.2 USD / hour
The City of Onalaska is seeking a dedicated and dependable Omni Center Manager for the daily planning and execution of operations at the Omni Center, ensuring successful program and event…
Added 8 mins ago
Senior Engineering Manager - Control Plane & Regulatory and Sovereign Cloud
Snowflake
Menlo Park, CA
We are looking for a Senior Engineering Manager in the area of Control Plane and/or RSC (Regulatory and Sovereign Cloud). Control Plane is the production platform layer that creates and…
Added 8 mins ago
Assistant Store Manager
AutoZone
Pittston, PA
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 8 mins ago
Commercial Specialist
AutoZone
Granada Hills, CA
Lead the commercial department in the absence of the Commercial Sales Manager.
Added 8 mins ago
Assistant Store Manager
AutoZone
San Diego, CA
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 8 mins ago
A
Part Sales Manager – Part Time
AutoZone
Houston, TX
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 8 mins ago
A
Part Sales Manager – Part Time
AutoZone
Conway, AR
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 8 mins ago
A
Part Sales Manager – Part Time
AutoZone
Bend, OR
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 8 mins ago
A
Part Sales Manager – Full Time
AutoZone
Plano, TX
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…

PHX MC Operations, LLC

Front Office Manager

Phoenix, AZ, United States

Apply on pacifichospitality.wd503.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What You Will Accomplish The Front Office Manager supports the Director of Rooms in leading daily Front Office operations and delivering an exceptional guest experience. This role provides a consistent leadership presence, with a primary focus on PM and evening operations, while ensuring Front Desk standards, procedures, and service expectations are consistently maintained. The Front Office Manager serves as an operational leader for the Front Desk team, providing real-time coaching, resolving guest concerns, supporting service recovery, and ensuring effective communication and handoffs between AM, PM, and overnight teams. This position works closely with Housekeeping, Engineering, Reservations, and other hotel departments to ensure seamless operations and memorable guest experiences.

Position Overview:

Front Office Operations and Leadership

Lead PM and evening Front Office operations, providing a consistent management presence during assigned shifts.
Direct daily Front Desk operations, set priorities, monitor workflow, and follow up on operational needs and departmental goals.
Oversee guest check-in and checkout, reservations, billing, room assignments, inventory and availability, upgrades, and guest requests.
Monitor lobby activity, presentation, and the overall guest experience; maintain service and operational standards throughout the shift.
Ensure effective communication, shift notes, and operational handoffs among AM, PM, and overnight teams.
Perform Manager on Duty responsibilities as assigned and respond appropriately to emergencies and unusual incidents.
Coordinate with Housekeeping, Engineering, Reservations, Food and Beverage, Security, and other departments to resolve issues and support seamless operations.
Support night audit, daily reconciliation, and review of discrepancies as needed.

Guest Experience and Service Recovery

Serve as an escalation point for guest concerns, complaints, and special requests; resolve issues promptly and professionally.
Anticipate guest needs and ensure follow-through on requests, preferences, special occasions, and commitments made by the Front Office team.
Monitor guest feedback and support service improvements that strengthen satisfaction, loyalty, and positive reviews.
Ensure in-person, telephone, and digital communications reflect a courteous, clear, and professional service approach.
Review service trends and operational concerns, identify recurring issues, and recommend practical improvements.

Team Leadership, Training and Accountability

Lead, motivate, coach, and support Front Desk team members during assigned shifts; model professional conduct and guest service.
Provide timely, specific feedback and coaching to reinforce service, accuracy, and operational expectations.
Support hiring, onboarding, training, scheduling, recognition, and performance development for Front Office team members.
Partner with the appropriate leaders on employee accountability, performance documentation, attendance, and development.
Reinforce departmental policies, procedures, attendance expectations, appearance standards, and service requirements.
Promote a positive, respectful, and collaborative work environment; ensure team members receive required training and communications.

Procedures, Systems and Administrative Support

Monitor consistent execution of check-in and checkout, payment collection and authorization, reservation notes and guest profiles, folio accuracy and distribution, guest communication and follow-up, upgrades, and transaction controls.
Maintain accurate guest, reservation, billing, shift, and communication records; complete required reports and operational follow-up.
Support the proper use of Front Office systems, including HMS Infor, Canary, Revinate, HotSOS, and Workday; help team members follow approved procedures.
Monitor Front Office systems and equipment and report maintenance or performance issues promptly.
Protect guest information and follow applicable payment-card, cash-handling, security, safety, emergency, and workplace requirements.

Revenue, Financial and Departmental Results

Identify appropriate room upgrade and other revenue opportunities while keeping recommendations guest-focused.
Monitor labor and operating costs, work within approved budgets, and support the department’s financial goals.
Review reports and operating information related to guest satisfaction, occupancy, revenue, room availability, and business trends; act on findings and share relevant updates with leadership.
Oversee accurate cashiering, billing adjustments, account transfers, write-offs, disputes, and reconciliations in accordance with approved controls.

Great If you have

Front Office, Front Desk, Guest Services, or hotel operations experience required; previous supervisory or leadership experience strongly preferred 2 years in role.
Experience in a luxury, full-service, resort, upscale, high-volume, or similar hospitality environment preferred.
Strong knowledge of Front Office operations, reservations, room inventory, billing, cashiering, guest relations, and service recovery.
Experience with hotel property management systems required; experience with HMS Infor or a similar PMS preferred.
Familiarity with Canary, Revinate, HotSOS, and Workday is an advantage.
Demonstrated ability to lead, coach, train, and develop employees in a fast-paced environment.
Sound problem-solving and decision-making skills; ability to remain composed and professional when addressing guest or operational concerns, high-volume periods, or emergencies.
Excellent verbal and written communication skills, including telephone and guest communication etiquette; strong interpersonal and conflict-resolution skills.
Strong organization, attention to detail, time management, and ability to handle multiple priorities.
Financial and numerical skills sufficient to review reports, monitor expenses, reconcile transactions, and address routine discrepancies.
Proficiency with standard computer applications, including Microsoft Office.
Knowledge of applicable safety, security, payment-card, cash-handling, and emergency procedures.
Bilingual or multilingual communication skills preferred but not required.
Degree or coursework in hospitality management, business, or a related field preferred; equivalent relevant experience may be considered.
Experience supporting a hotel opening, developing procedures, loyalty programs, upselling, or guest-engagement initiatives is an advantage.

Physical requirements The Front Office Manager is a hands-on leader who is visible during assigned shifts and balances guest service, team leadership, and operational accountability. The role requires sound independent judgment, consistent follow-through, and clear support of departmental priorities, particularly during PM and evening operations. Success depends on strong leadership, attention to detail, and a commitment to positive experiences for guests and team members. Available to work a flexible schedule that may include evenings, weekends, holidays, and shifts based on business needs. Ability to perform front office work that includes extended periods of standing or walking, computer and telephone use, and frequent communication with guests and team members. Ability to occasionally bend, reach, crouch, or lift and move items within the position’s physical requirements. Reasonable accommodations may be made for qualified individuals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

- We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply on pacifichospitality.wd503.myworkdayjobs.com About employer

More about this job

Skills

Front Desk
Microsoft Office
Leadership
Workflow
Communication skills
Housekeeping
Team leadership
Coaching
Scheduling
Documentation
Administrative support
HMS
Workday
Cash handling
Account reconciliation
Hotel operations
PMS
Problem solving
Decision making
Conflict resolution
Attention to detail
Time management
Bilingualism
Upselling
Recruitment

Report this job

Work requirements

Jobs in the United States