Training Specialist-AutoHotKey

Description AutoHotkey Development and Support Services, U.S. Department of State, Office of Passport Services

Classification: Exempt Security Clearance: Active Secret Place of Performance: Washington, DC under the purview of MAC; remote work authorized Travel: Frequent, to domestic PPT locations for onsite training and testing

ABOUT THE OPPORTUNITY

Xtreme Solutions, Inc. (XSI) supports the U.S. Department of State, Bureau of Consular Affairs, Office of Passport Services (PPT). This position works under PPT's Management Analysis and Coordination (MAC) team to automate manual workflows and drive adoption of AutoHotkey tools across the domestic passport network: 29 passport agencies and centers, 6 future agencies, 5 regional offices, and headquarters.

POSITION SUMMARY

The Training Specialist builds and delivers the AutoHotkey training program for passport staff nationwide. You will design a curriculum from introductory through advanced levels, teach it onsite and virtually, mentor super users, and create the guides and videos that help staff adopt new automation tools.

KEY RESPONSIBILITIES

• Develop a comprehensive AutoHotkey curriculum covering introductory, intermediate, and advanced levels.
• Deliver structured training, including boot camps and virtual office hours.
• Mentor super users and establish a competency development framework.
• Create user guides, training videos, and other instructional materials with the AutoHotkey Developer/Specialist.
• Support beta testing and enterprise rollout of new scripts through onsite and virtual training.
• Run post-training surveys and maintain at least 80% participant satisfaction.
• Track training participation and adoption, and contribute to monthly performance reports and quarterly leadership briefings.
• Support PPT AutoHotkey Working Group (PAWG) meetings and strategic planning.
• Follow all standards for conduct, internal controls, and the Privacy Act, and safeguard all PII and Sensitive But Unclassified (SBU) information.

Requirements

REQUIRED QUALIFICATIONS

• U.S. citizenship and an active Secret clearance; ability to handle SBU and PII.
• Bachelor's degree and 4 years of experience designing and delivering technical or software training to adult learners, or 8 years of equivalent experience.
• Experience building structured curriculum from introductory through advanced levels.
• Experience producing training videos, user guides, and job aids with tools such as Camtasia, Snagit, or Articulate.
• Experience delivering in-person and virtual instructor-led training (for example, in Microsoft Teams).
• Knowledge of instructional design and adult learning methods such as ADDIE.
• Experience measuring training effectiveness through assessments and post-training surveys.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook, OneDrive) and Microsoft Teams.
• Ability to learn AutoHotkey well enough to teach it.
• Excellent written and verbal communication, with the ability to explain technical concepts to non-technical users.• Ability to travel frequently to domestic passport agencies, centers, and regional offices.

PREFERRED QUALIFICATIONS

• Working knowledge of scripting or automation tools such as AutoHotkey, Power Automate, or macros.
• Experience building super user, champion, or mentorship programs and competency frameworks.
• Experience supporting the Department of State, Consular Affairs, or other federal programs.

XSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability