Location Address:
9521 San Mateo NE Albuquerque, NM 87113-2237
Summary:
Presbyterian Healthcare Services (PHS) seeks an experienced, highly influential, and execution-focused leader to serve as its next Director, Transformation Office. This enterprise leadership role sits at the center of Presbyterian's strategic transformation agenda and serves as a critical partner to executive leadership in driving organizational performance, accountability, and sustainable change.
As healthcare organizations face increasing pressure to improve affordability, operational performance, access, workforce effectiveness, and consumer experience, Presbyterian has established a Transformation Office designed to accelerate strategic priorities and ensure initiatives deliver measurable value. The Director serves as the operational leader of this function, ensuring transformation efforts are governed effectively, executed consistently, and translated into quantifiable operational and financial outcomes.
Reporting to the Vice President of Transformation, this role functions as the primary extension of Transformation Office leadership and serves as a trusted advisor to executive sponsors, workstream leaders, finance partners, and operational stakeholders. The Director creates the discipline, transparency, governance, and accountability necessary to ensure transformation initiatives achieve intended outcomes.
This is an ideal opportunity for a leader who thrives in complex environments, excels at bringing structure and accountability to large-scale initiatives, and can influence leaders across a matrixed organization without direct authority.
Work Arrangement
- Remote: Open to applicants residing in the United States, excluding Illinois, North Dakota, New York, Ohio, Washington, and Wyoming.
- Hybrid (Strongly Preferred): For candidates residing within 60 miles of Albuquerque, New Mexico, in-office presence is expected Tuesday through Thursday.
Job Description:
Transformation Governance & Workstream Enablement
- Lead the weekly Transformation Office governance process and operating cadence.
- Facilitate weekly meetings with workstream leaders to assess initiative progress, identify risks, remove barriers, and accelerate execution.
- Ensure initiatives progress effectively through stage-gate governance requirements and organizational approval processes.
- Proactively identify escalation needs and engage executive leadership when intervention is required.
- Drive accountability and reinforce transformation standards, methodologies, decision-making routines, and performance expectations.
- Monitor initiative health and ensure transformation efforts remain aligned with enterprise priorities.
- Help workstream leaders develop sustainable operating practices and become increasingly self-sufficient over time.
Portfolio & Initiative Management
- Maintain enterprise-wide visibility into the transformation initiative pipeline, including status, stage, value creation, dependencies, risks, and resource requirements.
- Partner with initiative sponsors and leaders to accelerate progress and address execution challenges.
- Ensure initiatives remain aligned with organizational objectives and transformation priorities.
- Facilitate enterprise portfolio reviews and strategic initiative assessments.
- Identify opportunities to improve execution effectiveness and organizational performance.
Workstream Development & Capability Building
- Strengthen the maturity and effectiveness of transformation workstreams across the organization.
- Coach leaders on governance, initiative planning, structured problem-solving, change leadership, performance management, and value realization.
- Develop tools, frameworks, and methodologies that support sustainable transformation outcomes.
- Establish consistent operating models, governance structures, and transformation practices.
- Build organizational capability so leaders can independently manage initiatives with greater effectiveness and discipline.
KPI Development & Performance Management
- Partner with workstream leaders to establish meaningful KPIs, success measures, and performance targets.
- Collaborate with Analytics teams to develop dashboards, scorecards, and reporting tools.
- Ensure initiatives have clear accountability structures and measurable outcome targets.
- Monitor progress toward operational and financial objectives.
- Drive adoption of performance management disciplines across the transformation portfolio.
Steering Committee & Executive Governance Support
- Support workstream leaders in the development of Steering Committee (SteerCo) materials and executive presentations.
- Assist teams in identifying strategic decisions, risks, escalation items, and discussion topics requiring executive attention.
- Ensure governance forums focus on accountability, performance, value realization, and strategic alignment.
- Help executive sponsors effectively communicate initiative progress and organizational impact.
Executive Reporting & Decision Support
- Develop executive-level reporting, dashboards, presentations, and transformation updates.
- Prepare materials for Transformation Office meetings, Senior Leadership Team reviews, executive governance forums, and CTO briefings.
- Surface key decisions, risks, opportunities, dependencies, and performance issues requiring leadership attention.
- Translate complex transformation activities into concise, executive-ready insights and recommendations.
- Support executive decision-making through structured analysis and strategic guidance.
Cross-Workstream Integration
- Identify dependencies, risks, and opportunities across transformation workstreams.
- Develop scalable Transformation Office solutions that benefit multiple initiatives.
- Facilitate collaboration between workstreams to solve common challenges and address enterprise barriers.
- Promote consistency in governance, reporting, communication, performance management, and execution methodologies.
Transformation Communications
- Partner with the Communications team to develop enterprise transformation messaging and communication strategies.
- Create executive-ready communications, presentations, updates, organizational announcements, and transformation summaries.
- Communicate priorities, accomplishments, risks, progress, and outcomes to stakeholders throughout the organization.
- Support organizational alignment through clear, transparent, and consistent communication.
Transformation Tools, Processes & Systems
- Continuously enhance Transformation Office methodologies, tools, templates, governance models, and operating standards.
- Develop scalable processes that improve consistency and effectiveness across the transformation portfolio.
- Ensure transformation systems support execution discipline while maintaining organizational agility.
- Promote adoption of standardized transformation management approaches across the enterprise.
Value Realization & Impact Measurement
- Partner with workstream sponsors and finance leaders to validate operational and financial impact.
- Ensure anticipated benefits are measured, achieved, sustained, and communicated.
- Track enterprise value creation resulting from transformation initiatives.
- Develop KPI dashboards and benefit-realization reporting frameworks.
- Drive accountability for committed outcomes and measurable organizational impact.
Team Leadership & Talent Development
- Lead, mentor, and develop Transformation Office team members.
- Establish clear performance expectations and accountability standards.
- Foster a culture of collaboration, operational excellence, continuous improvement, and learning.
- Build organizational capability in transformation management, governance, change leadership, and structured problem-solving.
- Support succession planning and leadership development efforts.
Vice President Partnership & Representation
- Serve as the primary operational partner and extension of the Vice President of Transformation.
- Represent the Transformation Office in executive forums, governance meetings, workstreams, and strategic discussions.
- Provide leadership continuity across transformation activities.
- Support highly sensitive, high-priority, and confidential enterprise initiatives.
Success Measures
Within the first 12–24 months, the Director will be expected to:
- Establish a highly effective governance and execution framework across enterprise transformation initiatives.
- Improve workstream maturity and increase self-sufficiency of workstream leaders.
- Increase transparency, accountability, and executive visibility into initiative performance.
- Improve the organization's ability to identify risks, remove barriers, and accelerate execution.
- Strengthen KPI development, reporting, and outcome measurement across transformation initiatives.
- Improve tracking and realization of operational and financial benefits.
- Develop scalable tools, governance structures, and methodologies that strengthen organizational performance.
- Build a highly effective Transformation Office team.
- Increase enterprise adoption of transformation disciplines and performance management practices.
- Accelerate measurable operational, financial, and strategic outcomes across the transformation portfolio.
Additional Job Description:
Education
Required
- Bachelor's degree in Business Administration, Organizational Development, Healthcare Administration, Finance, Operations Management, Engineering, or a related field.
Preferred
- Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Organizational Leadership, Finance, or a related discipline.
Experience
Required
- 10+ years of progressive experience in:Business Transformation Enterprise Program Management Strategy Execution Organizational Effectiveness Healthcare Operations Management Consulting Performance Improvement
- Experience leading large-scale, cross-functional transformation initiatives.
- Demonstrated success working with executive leaders and governance bodies.
- Experience developing governance systems, portfolio management processes, performance tracking frameworks, and executive reporting.
- Proven ability to drive measurable operational and financial outcomes.
- Experience influencing leaders across a matrixed organization without direct authority.
Preferred
- Healthcare delivery system, health plan, or integrated healthcare environment experience.
- Consulting experience with organizations such as Deloitte, PwC, EY, KPMG, Huron, ECG, Kaufman Hall, McKinsey, Bain, or BCG.
- Experience supporting enterprise transformation offices, PMOs, operational excellence functions, or strategy execution teams.
- Experience leading cost transformation, operational improvement, or large-scale organizational change initiatives.
Preferred Certifications
- Project Management Professional (PMP)
- Prosci Change Management Certification
- Lean Six Sigma Black Belt or Master Black Belt
- Program Management Professional (PgMP)
- Certified Scrum Master (CSM)
Benefits
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
