Jobs in the United States

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Added 6 mins ago
Farm Grain Systems Sales Manager
SIOUX STEEL COMPANY
SIOUX FALLS, SD
Partner with Customer Service, Estimating, and Operations
Added 10 mins ago
Manager, Veterinary Services (Shelter Medicine)
HSSV
Milpitas, CA
The Manager, Veterinary Services plays a key role in delivering world-class medical services and programs encompassing animals in our shelter and community. This individual will manage a…
Added 10 mins ago
Manager, Veterinary Services (Surgery)
HSSV
Milpitas, CA
The Manager, Veterinary Services plays a key role in delivering world-class medical services and programs encompassing animals in our shelter and community. This individual will manage a…
Added 13 mins ago
CK
Program Coordinator - Part Time to Full Time
CAMP KOREY
Mt Vernon, WA
- $23 to $24 USD / hour
- Full-time
- Part-time
…close partnership with the Cabin Life Coordinator, Volunteer Manager, Admissions Coordinator, Medical Team, and Camp Director to help create safe, inclusive, and joy-filled experiences for…
Added 19 mins ago
Facilities Operations Manager - Manchester, NH
Military Spouse Jobs & VetJobs
United States
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans,…
Added 19 mins ago
Assistant Project Manager - Austin TX
Military Spouse Jobs & VetJobs
United States
We are seeking a Facilities Assistant Project Manager with a proven track record of supporting a portfolio of assigned projects to completion ahead of schedule and under budget. As a…
Added 19 mins ago
IT Operations Manager - Anniston AL
Military Spouse Jobs & VetJobs
United States
The IT Operations Manager provides oversight and direction for daily operations of the IT Operations department which provides Tier 1, 2 and 3 level support to include but not limited to…
Added 21 mins ago
Leaphart Place Program Manager
Growing Hope
West Columbia
This person will be responsible for program development, financial management, funding, compliance, housing operations, partnerships, and outcomes. The leader establishes the program’s…
Added 22 mins ago
Project Manager - Special Services Division
WDS Construction, Inc.
Beaver Dam, WI
Join WDS Construction's Special Services Division and become a trusted partner helping clients solve problems, minimize downtime, and keep their operations moving forward.
Added 26 mins ago
Pre-Commissioning Manager
Worley
Houston, TX · Houston
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 30 mins ago
Partner Operations Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Operations Manager based in the United States.
Added 30 mins ago
J
Contracts Manager (Procurement)
Jobgether
Remote, United States
- $120,300 to $180,500 USD / year
his position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Contracts Manager (Procurement) based in the United States.
Added 30 mins ago
SO
MALETA FACILITIES PROGRAM MANAGER - 82447
State of Tennessee
TN
- $61,812 to $77,244 USD / year
As the Multi-Agency Law Enforcement Training Academy (MALETA) Facilities Program Manager (PM), you will coordinate campus operational support services, facilities maintenance, contract…
Added 30 mins ago
SO
MALETA EMERGENCY VEHICLE OPERATIONS COURSE PROGRAM MANAGER - 82449
State of Tennessee
TN
- $61,812 to $77,244 USD / year
MALETA EMERGENCY VEHICLE OPERATIONS COURSE PROGRAM MANAGER
Added 34 mins ago
Operations Manager
Nutre Meal Plans | Peabody
Peabody, MA
The Operations Manager is responsible for the kitchen, warehouse, sanitation and assembly departments and
Added 40 mins ago
Customer Service Manager
Distribution Services International, Inc.
Garden City, GA
Customer Service Manager | Distribution Services International (DSI)
Added 47 mins ago
Program Manager - Fort Wayne, IN
Military Spouse Jobs & VetJobs
United States
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their roles. The following position is available to Veterans,…
Added 47 mins ago
Test and Activation Specialist I - Mobile, AL
Military Spouse Jobs & VetJobs
United States
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans,…
Added 47 mins ago
Product Marketing Manager
ResolveAI
San Francisco, CA
As our Enterprise Product Marketing Manager, you’ll be a key member of Resolve AI’s go-to-market team and the owner of how we tell our story to our enterprise segment around the world.…
Added 48 mins ago
AP
Certified Medical Assistant
ALLERGY PARTNERS
Crestview, FL · Fort Walton Beach, FL
- $18 to $25 USD / hour
Prepare and review financial/management reports with physicians and Regional Operations Manager
Added 49 mins ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra…
Added 49 mins ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra…
Added 49 mins ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra…
Added 49 mins ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra…
Added 49 mins ago
Forward Deployment (FD) Agentic Solutions Consultant - Sales
Patra Corporation
UNAVAILABLE
Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra…

Phorest

Director, Customer Operations

Remote, United States

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Job details

Experience: 8+ years’ experience across operations, customer operations, support, onboarding, implementation, customer success operations or a related post-sales leadership environment.
Posting language: English
Posted: Sep 2, 2026

Original job description

About Phorest Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our aim is to capture 25% of the market globally - that’s one million businesses and a billion-dollar company.

We’re continuing to grow and are excited to add a new member to the team. You’ll join a group of highly motivated individuals working together to help Phorest grow even faster. The Opportunity As our Director, Customer Operations, North America, you’ll play a critical leadership role in shaping how we deliver an exceptional customer experience for our salons and medspas across the region. Reporting to the General Manager, North America, you’ll lead our Onboarding, Support, and Pay Operations functions, ensuring customers receive a consistent, high-quality experience from implementation through to ongoing support. This is an opportunity to lead at both a strategic and operational level. You’ll translate our North America growth ambitions into clear operational plans, build scalable ways of working, strengthen leadership capability across the teams, and use data and insight to continuously improve how we operate. You’ll work closely with Customer Success, Sales, Product, Finance, People and Global Operations, connecting the dots across the customer journey and ensuring our post-sales organisation can scale effectively as Phorest continues to grow. What You'll Do

Lead North America operations, with overall responsibility for the performance of our Onboarding, Support, and Pay Operations functions.
Translate regional business goals into clear operational priorities, KPIs, plans and team objectives.
Partner closely with the General Manager and North America leadership team to identify opportunities, risks and areas where we can improve performance.
Ensure Onboarding, Support, and Pay Operations are aligned with our regional growth, retention, customer experience and efficiency goals.
Build scalable operating models that enable us to grow customer volumes while maintaining service quality and a strong employee experience.
Own operational performance across Support, including response and resolution times, customer satisfaction, quality, productivity and overall service delivery.
Lead the performance of Onboarding, improving areas such as time to onboard, customer readiness, implementation quality, capacity and customer satisfaction.
Use customer feedback and operational data to identify trends, root causes and opportunities to improve the customer journey.
Lead, coach and develop Onboarding, Support, and Pay Operations managers, creating clear expectations and building strong leadership capability and accountability across the region.
Establish effective operating rhythms, dashboards and performance reviews, giving regional leadership clear visibility of performance and priorities.
Lead workforce and capacity planning in partnership with Finance and People, ensuring teams are structured and resourced effectively.
Partner closely with Customer Success, Sales, Product, Education and Global Operations to strengthen handoffs and deliver a joined-up customer experience.
Identify and lead continuous improvement initiatives across processes, workflows, documentation and tooling.
Explore how automation, AI and data insights can improve productivity and scalability while protecting both the customer and employee experience.
Lead teams effectively through change, ensuring improvements are clearly communicated, well implemented and deliver measurable results.
Build a culture of continuous improvement where teams are empowered to identify and implement better ways of working.

Who You Are

8+ years’ experience across operations, customer operations, support, onboarding, implementation, customer success operations or a related post-sales leadership environment.
Experience within SaaS, technology or another fast-paced, customer-led environment is strongly preferred.
Proven experience leading managers and scaling operational teams in a fast-paced organisation.
Experience establishing and managing operational KPIs, performance reporting, capacity planning and continuous improvement programmes.
Strong commercial acumen and an understanding of how operational performance connects to growth, retention, cost, productivity and customer value.
The ability to use data and insight to identify trends, diagnose problems and turn them into clear actions and recommendations.
Experience improving processes and building scalable operating models as an organisation grows.
Strong change leadership skills, with the ability to bring teams and managers through change with clarity and empathy.
Excellent communication and stakeholder management skills, including the confidence to influence and constructively challenge senior leaders.
A highly collaborative approach and the ability to work effectively across regional and global teams.

Benefits

🧘 Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. 💰 Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. 🤓 Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning. 😎 We like to have fun, build camaraderie through regular social events. 👯 Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

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