Jobs in the United States

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Added 5 mins ago
Program Manager, AWS Payments & Fraud Prevention
Amazon Development Center U.S., Inc.
Seattle, WA
We have a formal mentor search application that lets you find a mentor that works best for you. Your manager can also help you find a mentor or two, because two is better than one. In…
Added 7 mins ago
Senior iOS Engineer - Identity & Access Management
onX
Missoula, MT · Austin, TX · Bozeman, MT · Denver, CO · Minneapolis, MN · Portland, OR · Salt Lake City, UT · Seattle, WA
…real-world outcomes that have a lasting impact for customers and the business. In this role, as part of the Identity & Access Management (IAM) team, you’ll focus on owning the iOS client…
Added 7 mins ago
Senior Android Engineer - Identity & Access Management
onX
Missoula, MT · Austin, TX · Bozeman, MT · Denver, CO · Minneapolis, MN · Portland, OR · Salt Lake City, UT · Seattle, WA
…real-world outcomes that have a lasting impact for customers and the business. In this role, as part of the Identity & Access Management (IAM) team, you’ll focus on owning the Android…
Added 10 mins ago
Office & Operations Coordinator
inquirED
Des Moines, IA
inquirED was founded by teachers to bring rigorous and joyful learning to every student. We’re a fast-growing start-up, serving more educators and students every day. Inkwell, our…
Added 12 mins ago
CH
HVAC Service Technician - $25-$35/hr + Great Benefits
Clarion Home Services Grp.
Spanish Fork, UT
- $25 to $35 USD / hour
Next-Level Training: Master your craft through Interplay, our advanced Learning Management System (LMS) featuring interactive modules for continuous professional development.
Added 14 mins ago
Sr Project Manager, Operations & Tech Consulting Support
Charles Schwab Inc.
Westlake, TX · Orlando, FL
…by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge…
Added 14 mins ago
Italian Subject Matter Expert, Assessment Revision
Nectar Inc
United States
Alchemy supports major education publishers on the development of digital and print learning products. We are looking for an Italian language subject matter expert to revise the assessment…
Added 20 mins ago
Director Product Management - Agentic Commerce
Best Buy
Richfield, MN
As the Director Product Management, Agentic Commerce you will define and drive the vision, strategy, roadmap, and measurable outcomes for products that enable Best Buy to compete in…
Added 22 mins ago
Associate Solutions Engineering Program Manager
Verkada
San Mateo, CA
As an Associate Solutions Engineering Program Manager, you’ll oversee the development and execution of training programs designed to equip ASEs with hands-on experience in technical domains…
Added 24 mins ago
II
Jr. Analyst, Customer Order Execution
Ingredion Incorporated (Corporate)
Tulsa, OK
- $54,200 to $72,266.67 USD / year
Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone…
Added 25 mins ago
Sr Product Manager
Grainger Businesses
CHICAGO, IL
7+ years experience as a Data Product Manager or related occupation. Experience must involve directing agile sprint team, working with design, analytics, AI/Machine Learning teams and…
Added 25 mins ago
VDC Manager
Actalent
Goodyear, AZ
Provide on-the-job guidance and share subject matter expertise to support team member learning and development.
Added 27 mins ago
Intermediate .NET Developer
Aquila Software Group
Pembroke Pines, FL
Reporting to the Development Manager, we are hiring an Intermediate .NET Developer to play a key technical role in transforming established financial software used by Housing Finance…
Added 29 mins ago
Director, Healthcare Facilities
US AMR-Jones Lang LaSalle Americas, Inc.
Baltimore, MD · Washington, DC
Advise on and support the development and implementation of comprehensive preventive maintenance programs, energy management strategies, and capital improvement plans to optimize facility…
Added 29 mins ago
Project Manager-Construction
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
Demonstrated commitment to ongoing professional development and learning.
Added 29 mins ago
Senior Product Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Arlington, VA
Champion GenAI and advanced analytics applications: Identify opportunities to apply generative AI, machine learning, and analytics to compress insight-to-impact cycles - from intelligent…
Added 34 mins ago
Enterprise Account Executive, Media Intelligence
Muck Rack
Remote, United States
Invested in continuous professional development and growth as a sales professional and industry expert
Added 38 mins ago
Legal Administrative Assistant - Privacy & Cybersecurity Team
TD Bank, N.A.
Washington, DC
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 38 mins ago
Senior Developer, Technology Delivery – AI Development
TD Securities (USA) LLC
NY
The Technology Delivery – AI Development role is a hands-on development position focused on designing, building, testing, and supporting artificial intelligence and machine learning…
Added 38 mins ago
FL
Training Content Specialist
Foot Locker
Wausau, WI
- $21.5 to $22.5 USD / hour
Route requests involving enterprise leadership, broad behavioral change, or organization-wide capability building to the Manager for partnership with enterprise Learning & Development
Added 41 mins ago
ZT
Senior Sales Engineer - Healthcare (Remote South Atlantic)
Zebra Technologies
Nashville, TN
- $105,680 to $158,520 USD / year
…focus will be to support the Sr Sales Engineers with defining and leading the strategic technical direction for the Healthcare enterprise accounts. The position will have direct access to…
Added 41 mins ago
O
Senior Manager, Data Hall Design
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
-Leads the development of low voltage structured cabling system designs, supporting scalable, high-performance compute, storage, and network systems, providing advanced technical expertise…
Added 43 mins ago
Operational Monitoring Manager
Mountain America Credit Union
Sandy, UT
The Manager, Operational Monitoring is responsible for the strategic leadership, oversight, and continuous enhancement of the credit union's operational monitoring and sales monitoring…
Added 48 mins ago
DH
Senior Product Manager
Develop Health
San Francisco Bay Area, CA
- $160,000 to $200,000 USD / year
We're hiring a Senior Product Manager to help build and improve product experiences across our platform. Reporting to the Head of Product, you will own defined workflows and work directly…
Added 52 mins ago
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
Enterprise Technology Services teams build and operate technology that helps American Express deliver trusted, secure, and customer-first products and services. Interns may be aligned to…

Phorest

Director, Customer Operations

Remote, United States

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Job details

Experience: 8+ years’ experience across operations, customer operations, support, onboarding, implementation, customer success operations or a related post-sales leadership environment.
Posting language: English
Posted: Sep 2, 2026

Original job description

About Phorest Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our aim is to capture 25% of the market globally - that’s one million businesses and a billion-dollar company.

We’re continuing to grow and are excited to add a new member to the team. You’ll join a group of highly motivated individuals working together to help Phorest grow even faster. The Opportunity As our Director, Customer Operations, North America, you’ll play a critical leadership role in shaping how we deliver an exceptional customer experience for our salons and medspas across the region. Reporting to the General Manager, North America, you’ll lead our Onboarding, Support, and Pay Operations functions, ensuring customers receive a consistent, high-quality experience from implementation through to ongoing support. This is an opportunity to lead at both a strategic and operational level. You’ll translate our North America growth ambitions into clear operational plans, build scalable ways of working, strengthen leadership capability across the teams, and use data and insight to continuously improve how we operate. You’ll work closely with Customer Success, Sales, Product, Finance, People and Global Operations, connecting the dots across the customer journey and ensuring our post-sales organisation can scale effectively as Phorest continues to grow. What You'll Do

Lead North America operations, with overall responsibility for the performance of our Onboarding, Support, and Pay Operations functions.
Translate regional business goals into clear operational priorities, KPIs, plans and team objectives.
Partner closely with the General Manager and North America leadership team to identify opportunities, risks and areas where we can improve performance.
Ensure Onboarding, Support, and Pay Operations are aligned with our regional growth, retention, customer experience and efficiency goals.
Build scalable operating models that enable us to grow customer volumes while maintaining service quality and a strong employee experience.
Own operational performance across Support, including response and resolution times, customer satisfaction, quality, productivity and overall service delivery.
Lead the performance of Onboarding, improving areas such as time to onboard, customer readiness, implementation quality, capacity and customer satisfaction.
Use customer feedback and operational data to identify trends, root causes and opportunities to improve the customer journey.
Lead, coach and develop Onboarding, Support, and Pay Operations managers, creating clear expectations and building strong leadership capability and accountability across the region.
Establish effective operating rhythms, dashboards and performance reviews, giving regional leadership clear visibility of performance and priorities.
Lead workforce and capacity planning in partnership with Finance and People, ensuring teams are structured and resourced effectively.
Partner closely with Customer Success, Sales, Product, Education and Global Operations to strengthen handoffs and deliver a joined-up customer experience.
Identify and lead continuous improvement initiatives across processes, workflows, documentation and tooling.
Explore how automation, AI and data insights can improve productivity and scalability while protecting both the customer and employee experience.
Lead teams effectively through change, ensuring improvements are clearly communicated, well implemented and deliver measurable results.
Build a culture of continuous improvement where teams are empowered to identify and implement better ways of working.

Who You Are

8+ years’ experience across operations, customer operations, support, onboarding, implementation, customer success operations or a related post-sales leadership environment.
Experience within SaaS, technology or another fast-paced, customer-led environment is strongly preferred.
Proven experience leading managers and scaling operational teams in a fast-paced organisation.
Experience establishing and managing operational KPIs, performance reporting, capacity planning and continuous improvement programmes.
Strong commercial acumen and an understanding of how operational performance connects to growth, retention, cost, productivity and customer value.
The ability to use data and insight to identify trends, diagnose problems and turn them into clear actions and recommendations.
Experience improving processes and building scalable operating models as an organisation grows.
Strong change leadership skills, with the ability to bring teams and managers through change with clarity and empathy.
Excellent communication and stakeholder management skills, including the confidence to influence and constructively challenge senior leaders.
A highly collaborative approach and the ability to work effectively across regional and global teams.

Benefits

🧘 Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. 💰 Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. 🤓 Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning. 😎 We like to have fun, build camaraderie through regular social events. 👯 Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

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