Jobs in the United States

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Added 4 mins ago
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HVAC Service Technician Opportunity in Western Colorado!!
GPAC
Fort Collins, CO
- $30 to $50 USD / hour
Strong understanding of HVAC systems, boilers and hydronics
Added 6 mins ago
OEM Front Desk Manager Courtyard CLE University Circle
Cleveland, OH
Financial acumen and experience with hotel systems strongly preferred.
Added 10 mins ago
DR
Medical Assistant CCM Chronic Care Coordinator
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PHOENIX, AZ
- $24 to $26 USD / hour
Experience with Athena EHR or similar systems preferred.
Added 10 mins ago
DM
EMT Dispatcher
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Maywood, NJ
- $23 to $25 USD / hour
Manage incoming calls using multi-line phone systems, providing professional and courteous phone triage for emergency and non-emergency requests
Added 13 mins ago
CH
Night Audit Supervisor | Full Time | The St. Anthony, A Luxury Collection Hotel
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San Antonio, TX
- Full-time
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Added 14 mins ago
G
Commerical Roof Estimator
GPAC
Seattle, WA
- $110,000 to $125,000 USD / year
…variety for commercial roofing projects across a variety of systems and manufacturers. This role requires a deep understanding of commercial roofing practices, exceptional attention to…
Added 14 mins ago
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Manufacturing Engineer
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Gainesville, GA
- $57,000 to $85,000 USD / year
Added 15 mins ago
SM
Maintenance Mechanic (PM) (2:30 pm - 11:00 pm)
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- $34 to $35 USD / hour
Assists in installing, maintaining, and repairing commercial building systems, including water heaters, pumps, generators, compressors, steam/water/gas lines, VAV boxes, heat pumps, and…
Added 15 mins ago
SM
Maintenance Mechanic
Spectrum Management
Washington, DC
- $35.92 USD / hour
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Added 16 mins ago
In-Store Shopper
Albertsons Companies
OAK HARBOR, WA · Oak Harbor, WA
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Added 16 mins ago
In-Store Shopper
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LA PLATA, MD · La Plata, MD
Technology Use: Comfortable using handheld devices and systems for order picking and tracking
Added 16 mins ago
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Albertsons Companies
CHENEY, WA · Cheney, WA
Front‑end systems, registers, and store operations
Added 16 mins ago
Aerospace PPE Requirements Lead Systems Engineer
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US-OH-Brook Park, OH
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Added 16 mins ago
Lunar Module Descent Engine Controller (LMDE)
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US-TX-Houston, TX
Build and lead a capable, collaborative team to deliver high-quality aerospace hardware and systems through development, manufacturing, testing, certification, and sustaining engineering.
Added 18 mins ago
Housekeeping Manager
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Added 18 mins ago
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Manufacturing Engineer
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- $80,000 to $100,000 USD / year
Added 21 mins ago
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Part-Time Sales Associate - Famous Footwear
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Added 22 mins ago
Assistant Store Manager
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Round Rock, TX
Strong computer skills including POS Systems and Microsoft Office
Added 22 mins ago
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Added 22 mins ago
ITSM Project Manager
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Able to operate a computer and utilize the basic standard desktop systems.
Added 22 mins ago
Shipping Operator (Days)
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Basic knowledge and/or experience of warehouse and transportation management systems is preferred.
Added 23 mins ago
Data Analyst
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…and loading processes between transactional and analytical systems. Builds reports, dashboards, and OLAP databases to support end-user reporting and information requirements. Performs…
Added 23 mins ago
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Added 23 mins ago
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PHMC

EHR Business Analyst

Philadelphia, PA, United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 4, 2026

Original job description

PLEASE NOTE: This opportunity requires in-person work. Candidates must be willing and able to commute to Philadelphia, PA.

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PHMC's Mental Health Services division seeks an experienced EHR Business Analyst to serve as the operational and technical lead for our Qualifacts Credible Electronic Health Record platform. This role is ideal for someone who understands both the technology and the day-to-day realities of behavioral health services and can translate operational needs into effective EHR solutions. The successful candidate will partner with clinical, program, billing, compliance, and IT teams to optimize workflows, develop forms and reports, support users, improve data quality, and ensure the EHR effectively supports service delivery and reimbursement. Strong hands-on experience with the Qualifacts Credible system is highly preferred, including system management, workflow configuration, reporting, troubleshooting, and user support.

If you're a proactive problem-solver who enjoys improving systems, supporting staff, and helping behavioral health programs operate more effectively, we'd love to hear from you. Competitive salary and excellent benefits offered.

Role Type: Full-Time

Responsibilities:

Serve as the primary Credible EHR support resource for assigned programs, departments, and subsidiaries.
Manage and coordinate EHR-related tickets and issues with Qualifacts/Credible support in coordination with IT.
Monitor ticket resolution and communicate status updates to program leadership and stakeholders.
Design, develop, modify, test, and implement electronic forms and workflows within the Credible platform. Support form migration and standardization efforts across multiple domains and programs.
Provide day-to-day application support and troubleshooting to end users. Create tickets with the IT Service Desk for user administration and concerns involving accounts, passwords, devices, printing, or connectivity.
Partner with program leaders to identify opportunities to improve workflows and increase EHR utilization.
Maintain and manage billing matrices to ensure accurate service authorization, billing, and reimbursement processes, including adding new payers/payment sources and updating rates, as necessary.
Develop, modify, and maintain Business Intelligence (BI) reports and dashboards, or coordinate development efforts with the vendor when necessary.
Ensure data integrity through routine review, testing, and quality assurance activities.
Request and verify Credible user roles through IT's standard access process. Be responsible for regular review and updates of user access levels within Credible to ensure correct security settings for each user.
Define and document role/position-based access levels and manage necessary changes through established IT processes.
Manage business workflow changes resulting from system upgrades. Gather requirements, run user acceptance testing, and support program preparedness for upgrades coordinated through IT.
Develop and deliver user training and educational materials related to EHR functionality and best practices.
Collaborate with Quality, Compliance, Revenue Cycle, Clinical Operations, and Program Leadership to support organizational initiatives.
Document system configurations, workflows, procedures, and support activities.
Develop and maintain procedures to ensure correct client and employee status/designation (i.e., active, inactive, etc.).
Monitor changes/updates/enhancements to Credible through participation in the Qualifacts knowledge community and support effective utilization of updates by end-users at the program level. Coordinate directly with the PHMC IT Infrastructure team to ensure updates, new modules, etc. are implemented according to infrastructure requirements.
Participate in special projects and system implementation activities as assigned.
Maintain ongoing coordination and collaboration with the PHMC Information Technology team.

Skills:

Advanced knowledge of Electronic Health Record systems, preferably Credible by Qualifacts
Strong understanding of behavioral health, healthcare operations, clinical documentation, and revenue cycle processes
Knowledge of HIPAA, privacy, security, and healthcare compliance requirements
Experience with workflow analysis, system optimization, and business process improvement
General knowledge of user access management, security administration, and role-based permissions
Strong analytical and problem-solving skills
Ability to develop and interpret reports, dashboards, and data extracts
Experience coordinating technical issues with software vendors and external support teams
Excellent written and verbal communication skills
Demonstrated ability to train, coach, and support end users
Ability to translate technical information for non-technical users
Strong project management and organizational skills
Ability to work independently while managing multiple priorities and deadlines
Ability to effectively manage “dotted-line” reporting relationships and work in partnership with multiple teams
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
Preferred: Understanding of Medicaid, managed care, and healthcare billing processes

Qualifications:

Bachelor's degree in Health Information Management, Information Technology, Healthcare Administration, Business Administration, Public Health, or a related field required (An equivalent combination of education, certification, and relevant experience may be considered.)
Experience with form design, workflow configuration, reporting, and system administration
Experience supporting multiple departments and collaborating with operational leadership
Strongly Preferred: Three or more years of experience supporting Electronic Health Record systems in a healthcare, behavioral health, or human services environment
Strongly Preferred: Experience administering or supporting the Credible EHR platform
Preferred: Experience working with data reporting and Business Intelligence tools
Preferred: Relevant certifications related to healthcare information systems, EHR administration, data analytics, or project management

PHMC is an Equal Opportunity and E-Verify Employer.

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More about this job

Skills

EHR
Regulatory compliance
Workflow
Troubleshooting
Leadership
Business intelligence
Quality assurance
Computer technology
Documentation
Business processes
Problem solving
Communication skills
Project management
Organizational skills
Work independently
Reporting
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Health records management
System administration
Data analysis

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