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TI
Accounting Project & Reporting Manager
The Inland Real Estate Group of Companies
Downers Grove, IL
- $112,227.79 to $143,090.43 USD / year
…improve accounting processes, enhance reporting capabilities, and support business…
Added just now
TI
Accounting Project & Reporting Manager
The Inland Real Estate Group of Companies
Downers Grove, IL
- $112,227.79 to $143,090.43 USD / year
…improve accounting processes, enhance reporting capabilities, and support business…
Added just now
TI
Accounting Project & Reporting Manager
The Inland Real Estate Group of Companies
Downers Grove, IL
- $112,227.79 to $143,090.43 USD / year
…improve accounting processes, enhance reporting capabilities, and support business…
Added just now
Manager - Electrical Engineering (Utilities)
Atwell, LLC
Lakewood, CO
As a Manager in Utility Substations, you will lead engineers, designers, drafters, and technical professionals responsible for the accurate, timely, and quality completion of discipline…
Added 1 min ago
Director of Student Belonging
Fort Lewis College
United States
…family orientation, oversees the administrative and programmatic support structures for student government, and provides high-level direction for the Department of Student Belonging. This…
Added 1 min ago
SUPERVISOR, TRANSPORTATION
The GEO Group
Tacoma, WA
Lead the team’s daily operations (including scheduling) based on facility requirements and federal Department of Transportation rules and regulations Support employee development with…
Added 1 min ago
Material Planner
GSK
King of Prussia, PA
As a Material Planner, you will ensure the reliable supply of new and existing materials needed to support production and laboratory operations. You will partner across Supply Chain,…
Added 1 min ago
Principal Scientist- Sterile and Drug Product Development
GSK
Collegeville, PA
Lead stability, compatibility, and container-closure assessments to support regulatory submissions.
Added 1 min ago
DH
Director of Philanthropy
DAP Health
Palm Springs, CA
- $117,447 to $1,638,000 USD / year
The Director of Philanthropy will lead efforts to secure philanthropic support from a wide array of donors, through close collaboration with members of the philanthropy team, senior…
Added 1 min ago
Manufacturing Specialist - Oil Processing 1st
Hyosung HICO
Memphis, TN
Monitor and provide manufacturing support to ensure customer products are manufactured and processes are operating economically and in control per management goals and quality expectations.…
Added 2 mins ago
Cellular Software Enablement Engineer, Wireless Technologies & Ecosystems
Apple
Sunnyvale, CA
…devices, from early builds through production readiness, and support bring-up of new modems from pre-silicon emulation through post-silicon hardware. You will lead hands-on debugging across…
Added 2 mins ago
Senior Director, Transportation Operations
ModivCare Solutions, LLC
Remote, United States
…Transportation Operations to join our team. In this role, you will lead the financial and operational performance of an assigned market portfolio, which may include a large, complex market…
Added 2 mins ago
Program Manager, Health Education and Career Pathways
Grady Memorial Hospital Corporation
Atlanta, GA
The Academy for Innovation in Medicine (AIM) will be the primary initial assignment for this position. The Program Manager will lead AIM implementation, school and internal partner…
Added 2 mins ago
Team Lead RN
Immanuel
Omaha, NE
This position contributes to the Mission and Vision of Immanuel by serving as a designated functional lead with oversight of the day to day activities of their operations and team members.…
Added 2 mins ago
Senior Electrical Engineer - Projects
Freeport McMoRan
Safford, AZ
Provide technical expertise and guidance throughout all phases of electrical engineering projects. Lead the development and implementation of innovative electrical engineering solutions…
Added 3 mins ago
CH
Front Desk Manager (OEM)
Crescent Hotels & Resorts
Itasca, IL
- $26.32 USD / hour
Lead, train, coach, and support Front Desk associates to ensure excellent guest service.
Added 3 mins ago
Advanced Commercialization Engineer IV (ACE Engineer IV)
Applied Materials, Inc
Kalispell, MT
…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
Added 3 mins ago
IF
Part time - ABA Case Supervisor -School and Home Setting
Institute for Applied Behavior Analysis
Los Angeles, CA
- $32 to $42 USD / hour
- Part-time
This is an incredible opportunity to work as a Program Lead case supervisor with clients in the Los Angeles area. Utilize your skillset to help children and families, not only by designing…
Added 3 mins ago
Sales Administrator
Perry Ellis International
Miami, FL
Growth & Support: We invest in your potential through our Tuition Reimbursement program for continuous learning and provide 24/7 personal support via our Member Assistance Program (MAP).
Added 3 mins ago
Portfolio Manager (On-site)
Newrez LLC - Servicing
Coppell, TX · Tempe, AZ
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
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Foreclosure Specialist III (On-site)
Newrez LLC - Servicing
AZ
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
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Supervisor Contested Foreclosure (On-site)
Newrez LLC - Servicing
Tempe, AZ
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Added 3 mins ago
E
Sales Leader
Express
Corona, CA
- $18 to $24.7 USD / hour
Promote and support an environment focused on delivering great in-store customer experiences.
Added 3 mins ago
Indirect Tax Lead
Castleton Commodities Management Services LLC
Houston, TX
CCI is seeking an Indirect Tax Lead to manage indirect and property taxes across its global commodity trading and asset investment businesses. This is a hands-on leadership role covering…
Added 3 mins ago
Quality Technician II
ROSEBURG FOREST PRODUCTS CO
Riddle, OR
Accountable for managing site’s quality assurance and control program including but not limited to: leading and pro-actively supporting all safety, environmental and quality regulations,…

PHMC

EHR Business Analyst

Philadelphia, PA, United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 4, 2026

Original job description

PHMC's Mental Health Services division seeks an experienced EHR Business Analyst to serve as the operational and technical lead for our Qualifacts Credible Electronic Health Record platform. This role is ideal for someone who understands both the technology and the day-to-day realities of behavioral health services and can translate operational needs into effective EHR solutions. The successful candidate will partner with clinical, program, billing, compliance, and IT teams to optimize workflows, develop forms and reports, support users, improve data quality, and ensure the EHR effectively supports service delivery and reimbursement. Strong hands-on experience with the Qualifacts Credible system is highly preferred, including system management, workflow configuration, reporting, troubleshooting, and user support.

If you're a proactive problem-solver who enjoys improving systems, supporting staff, and helping behavioral health programs operate more effectively, we'd love to hear from you. Competitive salary and excellent benefits offered.

Role Type: Full-Time

Responsibilities:

Serve as the primary Credible EHR support resource for assigned programs, departments, and subsidiaries.
Manage and coordinate EHR-related tickets and issues with Qualifacts/Credible support in coordination with IT.
Monitor ticket resolution and communicate status updates to program leadership and stakeholders.
Design, develop, modify, test, and implement electronic forms and workflows within the Credible platform. Support form migration and standardization efforts across multiple domains and programs.
Provide day-to-day application support and troubleshooting to end users. Create tickets with the IT Service Desk for user administration and concerns involving accounts, passwords, devices, printing, or connectivity.
Partner with program leaders to identify opportunities to improve workflows and increase EHR utilization.
Maintain and manage billing matrices to ensure accurate service authorization, billing, and reimbursement processes, including adding new payers/payment sources and updating rates, as necessary.
Develop, modify, and maintain Business Intelligence (BI) reports and dashboards, or coordinate development efforts with the vendor when necessary.
Ensure data integrity through routine review, testing, and quality assurance activities.
Request and verify Credible user roles through IT's standard access process. Be responsible for regular review and updates of user access levels within Credible to ensure correct security settings for each user.
Define and document role/position-based access levels and manage necessary changes through established IT processes.
Manage business workflow changes resulting from system upgrades. Gather requirements, run user acceptance testing, and support program preparedness for upgrades coordinated through IT.
Develop and deliver user training and educational materials related to EHR functionality and best practices.
Collaborate with Quality, Compliance, Revenue Cycle, Clinical Operations, and Program Leadership to support organizational initiatives.
Document system configurations, workflows, procedures, and support activities.
Develop and maintain procedures to ensure correct client and employee status/designation (i.e., active, inactive, etc.).
Monitor changes/updates/enhancements to Credible through participation in the Qualifacts knowledge community and support effective utilization of updates by end-users at the program level. Coordinate directly with the PHMC IT Infrastructure team to ensure updates, new modules, etc. are implemented according to infrastructure requirements.
Participate in special projects and system implementation activities as assigned.
Maintain ongoing coordination and collaboration with the PHMC Information Technology team.

Skills:

Advanced knowledge of Electronic Health Record systems, preferably Credible by Qualifacts
Strong understanding of behavioral health, healthcare operations, clinical documentation, and revenue cycle processes
Knowledge of HIPAA, privacy, security, and healthcare compliance requirements
Experience with workflow analysis, system optimization, and business process improvement
General knowledge of user access management, security administration, and role-based permissions
Strong analytical and problem-solving skills
Ability to develop and interpret reports, dashboards, and data extracts
Experience coordinating technical issues with software vendors and external support teams
Excellent written and verbal communication skills
Demonstrated ability to train, coach, and support end users
Ability to translate technical information for non-technical users
Strong project management and organizational skills
Ability to work independently while managing multiple priorities and deadlines
Ability to effectively manage “dotted-line” reporting relationships and work in partnership with multiple teams
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
Preferred: Understanding of Medicaid, managed care, and healthcare billing processes

Qualifications:

Bachelor's degree in Health Information Management, Information Technology, Healthcare Administration, Business Administration, Public Health, or a related field required (An equivalent combination of education, certification, and relevant experience may be considered.)
Experience with form design, workflow configuration, reporting, and system administration
Experience supporting multiple departments and collaborating with operational leadership
Strongly Preferred: Three or more years of experience supporting Electronic Health Record systems in a healthcare, behavioral health, or human services environment
Strongly Preferred: Experience administering or supporting the Credible EHR platform
Preferred: Experience working with data reporting and Business Intelligence tools
Preferred: Relevant certifications related to healthcare information systems, EHR administration, data analytics, or project management

PHMC is an Equal Opportunity and E-Verify Employer.

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More about this job

Skills

EHR
Regulatory compliance
Workflow
Troubleshooting
Leadership
Business intelligence
Quality assurance
Computer technology
Documentation
Business processes
Problem solving
Communication skills
Project management
Organizational skills
Work independently
Reporting
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Health records management
System administration
Data analysis

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