Jobs in the United States

25+ jobs

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Added 4 mins ago
Configuration Analyst Level I
Intermountain Health
Cheyenne, WY
At Select Health, the Business Systems Configuration Analyst I is responsible to analyze, design, configure, test, implement and support healthcare platform software configuration through…
Added 4 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Cheyenne, WY
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 16 mins ago
Sr Analyst, Workforce Management Insights
AB3 Nationwide Life and Annuity Insurance Co
OH
The Sr. Analyst, Workforce Management Insights turns complex workforce and operational data into trusted, reusable insights that improve forecasting, capacity planning, staffing decisions,…
Added 22 mins ago
Project Controller 4 (Program Cost Control Analyst 4) - 31035
Huntington Ingalls Industries
Pocasset, MA
…countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels…
Added 22 mins ago
Data Warehouse Analyst
State of Massachusetts
Quincy, MA
Added 22 mins ago
Management Analyst III
State of Massachusetts
Westborough, MA
Added 23 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Boston, MA
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 45 mins ago
Aircraft Operations Analyst - E2
Lockheed Martin
Luke AFB, AZ
This position is part of the Aircraft Maintenance Team supporting the F-35 maintenance operations at Luke Air Force Base, AZ. Use Fifth Generation aircraft management tools “Autonomic…
Added 45 mins ago
Material Rqmnt Planning Analyst
Jobgether
Remote, United States
We are seeking an experienced Material Requirements Planning (MRP) Analyst to support production planning, material availability, and supply chain operations within a complex manufacturing…
Added 45 mins ago
BUDGET ANALYST T32
Air National Guard Units
Phoenix, AZ
Added 46 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Phoenix, AZ
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
AW
Donor System Analyst
ANDREW WOMMACK MINISTRIES INC
Woodland Park, CO
- $24.04 to $27.88 USD / hour
The Donor System Analyst is an excellent communicator, personable, and able to work independently as well as collaboratively within a team. This role takes ownership of assigned tasks and…
Added 1 hour ago
Strategy & Insights Analyst
Becton, Dickinson and Company
United States
Partner with Sales, Marketing, Clinical, Finance, Operations, and Business Intelligence stakeholders.
Added 1 hour ago
Junior Network Administrator, Analyst, Tewksbury, MA ONSITE
RTX
United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 1 hour ago
Data Analyst
Atmos Energy Corporation
TX
1. Executes existing machine learning models in support of daily operations, long-term planning, and forecasting efforts. Reconciles actual and anticipated outcomes to identify…
Added 1 hour ago
TH
Programmer Analyst 3 - Senior Oracle E-Business Suite Developer
TOMORROW HIRE
Richmond, VA
- $69 to $89 USD / hour
Job Title: Programmer Analyst 3 – Senior Oracle E-Business Suite Developer
Added 1 hour ago
Senior Media Strategist, Tech PR
SourceCode Communications
NY · New York, NY
…Media Counsel, Media Mentorship & Team Leadership, and Media Program…
Added 1 hour ago
Board Certified Behavior Analyst / BCBA
ICBD
Sewell, NJ
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 1 hour ago
Board Certified Behavior Analyst / BCBA
ICBD
Merion Station, PA
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 1 hour ago
CO
Central Region Apprenticeship and Training Representative (Workforce Development Analyst 2)
Commonwealth of Pennsylvania
PA
- $60,538 to $92,010 USD / year
Technical Guidance: Provide advice on program standards, registration requirements, reporting processes, and ongoing program operations
Added 1 hour ago
CO
Elections Analyst 1
Commonwealth of Pennsylvania
Harrisburg, PA
- $53,008 to $80,646 USD / year
Join the Department of State as an Elections Analyst 1 and help support election operations across Pennsylvania. In this role, you will work with county election offices, assist users with…
Added 1 hour ago
Clinical Validation Audit Quality Manager
EXL Talent Acquisition Team
United States
…performance, while collaborating cross-functionally to support program…
Added 1 hour ago
Principal Financial Analyst (Corporate FP&A)
Puget Sound Energy
Bellevue, WA · Kent, WA · Bothell, WA
PSE's Financial Planning & Analysis team is looking for qualified candidates to fill an open Principal Financial Analyst (Corporate FP&A) position!
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Augusta, ME
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
IT SPECIALIST (INFOSEC)
United States Fleet Forces Command
Wahiawa, HI

PHMC

EHR Business Analyst

Philadelphia, PA, United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 4, 2026

Original job description

PHMC's Mental Health Services division seeks an experienced EHR Business Analyst to serve as the operational and technical lead for our Qualifacts Credible Electronic Health Record platform. This role is ideal for someone who understands both the technology and the day-to-day realities of behavioral health services and can translate operational needs into effective EHR solutions. The successful candidate will partner with clinical, program, billing, compliance, and IT teams to optimize workflows, develop forms and reports, support users, improve data quality, and ensure the EHR effectively supports service delivery and reimbursement. Strong hands-on experience with the Qualifacts Credible system is highly preferred, including system management, workflow configuration, reporting, troubleshooting, and user support.

If you're a proactive problem-solver who enjoys improving systems, supporting staff, and helping behavioral health programs operate more effectively, we'd love to hear from you. Competitive salary and excellent benefits offered.

Role Type: Full-Time

Responsibilities:

Serve as the primary Credible EHR support resource for assigned programs, departments, and subsidiaries.
Manage and coordinate EHR-related tickets and issues with Qualifacts/Credible support in coordination with IT.
Monitor ticket resolution and communicate status updates to program leadership and stakeholders.
Design, develop, modify, test, and implement electronic forms and workflows within the Credible platform. Support form migration and standardization efforts across multiple domains and programs.
Provide day-to-day application support and troubleshooting to end users. Create tickets with the IT Service Desk for user administration and concerns involving accounts, passwords, devices, printing, or connectivity.
Partner with program leaders to identify opportunities to improve workflows and increase EHR utilization.
Maintain and manage billing matrices to ensure accurate service authorization, billing, and reimbursement processes, including adding new payers/payment sources and updating rates, as necessary.
Develop, modify, and maintain Business Intelligence (BI) reports and dashboards, or coordinate development efforts with the vendor when necessary.
Ensure data integrity through routine review, testing, and quality assurance activities.
Request and verify Credible user roles through IT's standard access process. Be responsible for regular review and updates of user access levels within Credible to ensure correct security settings for each user.
Define and document role/position-based access levels and manage necessary changes through established IT processes.
Manage business workflow changes resulting from system upgrades. Gather requirements, run user acceptance testing, and support program preparedness for upgrades coordinated through IT.
Develop and deliver user training and educational materials related to EHR functionality and best practices.
Collaborate with Quality, Compliance, Revenue Cycle, Clinical Operations, and Program Leadership to support organizational initiatives.
Document system configurations, workflows, procedures, and support activities.
Develop and maintain procedures to ensure correct client and employee status/designation (i.e., active, inactive, etc.).
Monitor changes/updates/enhancements to Credible through participation in the Qualifacts knowledge community and support effective utilization of updates by end-users at the program level. Coordinate directly with the PHMC IT Infrastructure team to ensure updates, new modules, etc. are implemented according to infrastructure requirements.
Participate in special projects and system implementation activities as assigned.
Maintain ongoing coordination and collaboration with the PHMC Information Technology team.

Skills:

Advanced knowledge of Electronic Health Record systems, preferably Credible by Qualifacts
Strong understanding of behavioral health, healthcare operations, clinical documentation, and revenue cycle processes
Knowledge of HIPAA, privacy, security, and healthcare compliance requirements
Experience with workflow analysis, system optimization, and business process improvement
General knowledge of user access management, security administration, and role-based permissions
Strong analytical and problem-solving skills
Ability to develop and interpret reports, dashboards, and data extracts
Experience coordinating technical issues with software vendors and external support teams
Excellent written and verbal communication skills
Demonstrated ability to train, coach, and support end users
Ability to translate technical information for non-technical users
Strong project management and organizational skills
Ability to work independently while managing multiple priorities and deadlines
Ability to effectively manage “dotted-line” reporting relationships and work in partnership with multiple teams
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
Preferred: Understanding of Medicaid, managed care, and healthcare billing processes

Qualifications:

Bachelor's degree in Health Information Management, Information Technology, Healthcare Administration, Business Administration, Public Health, or a related field required (An equivalent combination of education, certification, and relevant experience may be considered.)
Experience with form design, workflow configuration, reporting, and system administration
Experience supporting multiple departments and collaborating with operational leadership
Strongly Preferred: Three or more years of experience supporting Electronic Health Record systems in a healthcare, behavioral health, or human services environment
Strongly Preferred: Experience administering or supporting the Credible EHR platform
Preferred: Experience working with data reporting and Business Intelligence tools
Preferred: Relevant certifications related to healthcare information systems, EHR administration, data analytics, or project management

PHMC is an Equal Opportunity and E-Verify Employer.

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More about this job

Skills

EHR
Regulatory compliance
Workflow
Troubleshooting
Leadership
Business intelligence
Quality assurance
Computer technology
Documentation
Business processes
Problem solving
Communication skills
Project management
Organizational skills
Work independently
Reporting
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Health records management
System administration
Data analysis

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