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Auditor-Appraiser I
San Joaquin County
CA
- $5,116.84 to $6,219.56 USD / month
Qualifications are subject to compliance with RTC 670-673 and BOE Guidelines for Appraiser and Assessment Analyst Certification and Training.
Added 1 min ago
Business Systems Analyst
Drägerwerk AG & Co. KGaA
Telford, PA
The Business Systems Analyst for NA Service Operations is mainly responsible to assist the Service Management Team with Analysis, Reporting, and Support of work management tools used by the…
Added 1 min ago
Ford Racing Program Management Analyst
Ford
Allen Park, MI · Dearborn, MI · Allen Park · Dearborn
…finance, supply chain, manufacturing, and other functions. As a Program Management Analyst, you'll partner with the Program Manager and the cross-functional team to drive one of our…
Added 2 mins ago
E
Treasury Analyst (100% Remote)
Employbridge
Remote, United States
- $60,000 to $68,500 USD / year
The Treasury Analyst will report to and work closely with the Treasury Manager on a day-to-day basis to execute several tasks including daily cash management, payments, and reporting.…
Added 2 mins ago
Technology Customer Service Manager
Veteran Hiring Solutions
Estherville, IA
Stabilize the six-person on-campus support team within the first 90 days, with every Service Desk Analyst, Customer Support Technician, and AV/Computer Support Technician seat filled,…
Added 2 mins ago
Budget Analyst 2 (04923)
Department of Public Health & Human Services
Helena, MT
The Fiscal and Operations Bureau is responsible for the administration and management of all the financial, accounting and budget responsibilities for two divisions: Health Resources and…
Added 2 mins ago
System Testing & Data Analyst (37773) (30186)
Department of Public Health & Human Services
Helena, MT · Billings, MT · Missoula, MT · Miles City, MT · Kalispell, MT · Glasgow, MT · Hardin, MT · Lewistown, MT · Butte, MT · Hamilton, MT · Bozeman, MT · Great Falls, MT
…in multiple IT projects, including eligibility and benefit management systems and requires overseeing execution in overlapping software development…
Added 2 mins ago
ServiceNow Developer (Secret)
Federal Staffing Solutions Inc.
Fort George G Meade, MD
re-engineering activities to move ticketing and order management
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Budget Analyst Supervisor (03314)
Office of Public Instruction
Helena, MT
…controlling professional accounting, budgeting and fiscal grant management services for various federal grants and governmental budgets; 2) establishing SABHRS accounting structures,…
Added 2 mins ago
Budget Analyst 2
Department of Natural Resources & Conservation
Helena, MT
As the Budget Analyst, the position is responsible for day-to-day financial management of the trust lands programs within the Division. The position partners with Division leadership,…
Added 3 mins ago
Budget Analyst 2
Department of Justice
Helena, MT
The Budget Analyst is responsible for the Department of Justice budgetary lifecycle, from planning and development, to monitoring and compliance. The position must be able to conduct…
Added 5 mins ago
Project Analyst Associate
Advocate Health, Inc.
Remote, United States
The Project Analyst Associate provides administrative and financial support to the construction financial services team, helping ensure timely processing of project-related financial…
Added 5 mins ago
Hospital Coding Quality Integrity Analyst - Inpatient
Advocate Health, Inc.
Remote, United States
Coding credentials required. Certification from American Health Information Management Association (AHIMA) or American Academy of Professional Coders (AAPC) such as RHIA or RHIT or CCS, or…
Added 5 mins ago
Hospital Coding Quality Integrity Analyst - Outpatient
Advocate Health, Inc.
Remote, United States
Coding credentials required. Certification from American Health Information Management Association (AHIMA) or American Academy of Professional Coders (AAPC) such as RHIA or RHIT or CCS, or…
Added 7 mins ago
Clinical Analyst
Lyric
Jefferson City, MO
+ 5 years' experience in direct patient care, clinical research, utilization management, payment integrity, revenue cycle management, clinical product development/program management, market…
Added 7 mins ago
Payment Analyst
Public Health Solutions
Long Island City, NY
DOHMH has an opening for a Payment Analyst. Reporting to the Assistant Director of Fiscal Management, who oversees payment and post-payment activities, the Payment Analyst will process and…
Added 7 mins ago
A
Business Analyst
Actalent
Goleta, CA
- $28.52 to $30 USD / hour
Job Title: Senior Analyst Support / Lab Lead (Business Analyst)Job DescriptionThis role serves as a Senior Analyst Support / Lab Lead within a systems integration and test environment,…
Added 8 mins ago
Information Security Analyst II - Security Operations
TD Bank, N.A.
Mount Laurel, NJ
The Senior Information Security Analyst defines, develops and/or implements Technology Controls / Information Security related policies, programs, tools and provides specialized expertise…
Added 8 mins ago
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Supply Chain Analyst III
TEKsystems
Seattle, WA
- $40 to $50 USD / hour
…1 yr assignment - possibility for extensionThe Supply Chain Analyst is responsible for Clear to Build readiness, including material tracking and management. The Analyst will be required to…
Added 8 mins ago
T
Senior Business Analyst/ Customer Support Specialist
TEKsystems
Austin, TX
- $75 to $100 USD / hour
This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial…
Added 9 mins ago
Supply Chain Analyst (Entry, Associate, or Experienced)
The Boeing Company
Hazelwood, MO
+ Interface with program and customer information management systems
Added 10 mins ago
CNC Programmer / Machinist
Default Brand
St. Paul, MN
…They work collaboratively with Machinist, Engineering, Routing Analyst, and Machine Shop Manager to determine the most cost effective machining methods. Machine parts to print in a safe…
Added 12 mins ago
Teacher, CTE Business Education (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
Examples of Related Work Experience: accountant /CPA, business analyst, business manager, operations analyst, marketing manager, systems analyst, database administrator, management analyst,…
Added 13 mins ago
GA
Bilingual Registered Behavior Technician (RBT)
Galaxy ABA Therapy
Sandston, VA
- $23 to $28 USD / hour
Minimum of high school diploma and completion of 40-hour training program that will qualify applicant for Registered Behavior Technician designation by the Behavior Analyst Certification…
Added 14 mins ago
Business Analyst – Gas Market Analysis
TransCanada PipeLines Limited
Houston, TX
Our Strategy & Business Planning team is seeking a Business Analyst to support the commercial and strategic analysis of natural gas demand across the North American power sector, a critical…

PHMC

EHR Business Analyst

Philadelphia, PA, United States

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Nov 4, 2026

Original job description

PLEASE NOTE: This opportunity requires in-person work. Candidates must be willing and able to commute to Philadelphia, PA.

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PHMC's Mental Health Services division seeks an experienced EHR Business Analyst to serve as the operational and technical lead for our Qualifacts Credible Electronic Health Record platform. This role is ideal for someone who understands both the technology and the day-to-day realities of behavioral health services and can translate operational needs into effective EHR solutions. The successful candidate will partner with clinical, program, billing, compliance, and IT teams to optimize workflows, develop forms and reports, support users, improve data quality, and ensure the EHR effectively supports service delivery and reimbursement. Strong hands-on experience with the Qualifacts Credible system is highly preferred, including system management, workflow configuration, reporting, troubleshooting, and user support.

If you're a proactive problem-solver who enjoys improving systems, supporting staff, and helping behavioral health programs operate more effectively, we'd love to hear from you. Competitive salary and excellent benefits offered.

Role Type: Full-Time

Responsibilities:

Serve as the primary Credible EHR support resource for assigned programs, departments, and subsidiaries.
Manage and coordinate EHR-related tickets and issues with Qualifacts/Credible support in coordination with IT.
Monitor ticket resolution and communicate status updates to program leadership and stakeholders.
Design, develop, modify, test, and implement electronic forms and workflows within the Credible platform. Support form migration and standardization efforts across multiple domains and programs.
Provide day-to-day application support and troubleshooting to end users. Create tickets with the IT Service Desk for user administration and concerns involving accounts, passwords, devices, printing, or connectivity.
Partner with program leaders to identify opportunities to improve workflows and increase EHR utilization.
Maintain and manage billing matrices to ensure accurate service authorization, billing, and reimbursement processes, including adding new payers/payment sources and updating rates, as necessary.
Develop, modify, and maintain Business Intelligence (BI) reports and dashboards, or coordinate development efforts with the vendor when necessary.
Ensure data integrity through routine review, testing, and quality assurance activities.
Request and verify Credible user roles through IT's standard access process. Be responsible for regular review and updates of user access levels within Credible to ensure correct security settings for each user.
Define and document role/position-based access levels and manage necessary changes through established IT processes.
Manage business workflow changes resulting from system upgrades. Gather requirements, run user acceptance testing, and support program preparedness for upgrades coordinated through IT.
Develop and deliver user training and educational materials related to EHR functionality and best practices.
Collaborate with Quality, Compliance, Revenue Cycle, Clinical Operations, and Program Leadership to support organizational initiatives.
Document system configurations, workflows, procedures, and support activities.
Develop and maintain procedures to ensure correct client and employee status/designation (i.e., active, inactive, etc.).
Monitor changes/updates/enhancements to Credible through participation in the Qualifacts knowledge community and support effective utilization of updates by end-users at the program level. Coordinate directly with the PHMC IT Infrastructure team to ensure updates, new modules, etc. are implemented according to infrastructure requirements.
Participate in special projects and system implementation activities as assigned.
Maintain ongoing coordination and collaboration with the PHMC Information Technology team.

Skills:

Advanced knowledge of Electronic Health Record systems, preferably Credible by Qualifacts
Strong understanding of behavioral health, healthcare operations, clinical documentation, and revenue cycle processes
Knowledge of HIPAA, privacy, security, and healthcare compliance requirements
Experience with workflow analysis, system optimization, and business process improvement
General knowledge of user access management, security administration, and role-based permissions
Strong analytical and problem-solving skills
Ability to develop and interpret reports, dashboards, and data extracts
Experience coordinating technical issues with software vendors and external support teams
Excellent written and verbal communication skills
Demonstrated ability to train, coach, and support end users
Ability to translate technical information for non-technical users
Strong project management and organizational skills
Ability to work independently while managing multiple priorities and deadlines
Ability to effectively manage “dotted-line” reporting relationships and work in partnership with multiple teams
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
Preferred: Understanding of Medicaid, managed care, and healthcare billing processes

Qualifications:

Bachelor's degree in Health Information Management, Information Technology, Healthcare Administration, Business Administration, Public Health, or a related field required (An equivalent combination of education, certification, and relevant experience may be considered.)
Experience with form design, workflow configuration, reporting, and system administration
Experience supporting multiple departments and collaborating with operational leadership
Strongly Preferred: Three or more years of experience supporting Electronic Health Record systems in a healthcare, behavioral health, or human services environment
Strongly Preferred: Experience administering or supporting the Credible EHR platform
Preferred: Experience working with data reporting and Business Intelligence tools
Preferred: Relevant certifications related to healthcare information systems, EHR administration, data analytics, or project management

PHMC is an Equal Opportunity and E-Verify Employer.

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More about this job

Skills

EHR
Regulatory compliance
Workflow
Troubleshooting
Leadership
Business intelligence
Quality assurance
Computer technology
Documentation
Business processes
Problem solving
Communication skills
Project management
Organizational skills
Work independently
Reporting
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Health records management
System administration
Data analysis

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