Licensed Customer Service Representative – Remote

Marketing Statement:

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.

Bring your insurance experience to PHLY and help protect the vehicles and collectibles our customers value most. Collector Vehicle, a division of PHLY Insurance, specializes in collector car and collectibles insurance and has served the collector community since 1976.

We’re looking for licensed insurance professionals to provide exceptional service while developing their sales and underwriting expertise. You’ll work with policyholders, agents, and brokers to answer coverage questions, service policies, evaluate risks, and quote and bind new business.

This virtual call center position may be performed fully remotely within the continental United States or in-office/hybrid from our Mount Laurel, NJ office.

The Opportunity:

As a Licensed CSR, you’ll be a trusted resource for existing customers, helping with coverage questions, policy changes, billing, claims submissions and other service needs. You’ll help customers resolve insurance and policy needs in a fast-paced service environment by building relationships, solving problems and deliver knowledgeable service to our collector community.

In this role you will:

• Address customer needs and concerns via phone and email
• Respond to customer inquiries about eligibility and coverage; make changes to in-force policies; assist with claim submissions; process cancellations and non-renewals; and clarify billing questions
• Document customer interactions and update policy information
• Follow underwriting compliance guideline
• Handle inbound customer calls and outbound follow up as needed
• Provide prompt, accurate and friendly customer service

Responsibilities:

• Deliver exceptional service to customers by phone and email, assisting with policy changes, payments, endorsements, cancellations, non-renewals, and other service needs
• Handle inbound calls and outbound follow-up while maintaining accurate and timely documentation
• Evaluate risk and underwriting quality, including aligning premium with exposure and processing transactions within established underwriting authority
• Follow underwriting, compliance, and service standards
• Complete new business applications for existing customers as needed
• Meet established service and production goals and perform other duties as assigned

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Active Property & Casualty (P&C) or Personal Lines insurance license in your state of residence
• Previous experience in a customer-facing insurance service role; underwriting and/or insurance sales experience preferred
• Strong customer service and communication skills, with the ability to clearly explain policy and billing information
• Strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Collaborative, solutions-focused approach with strong problem-solving and critical-thinking skills
• Proficient computer skills required; experience with Dynamics, Genesys, and Microsoft applications nice to have
• Experience working in a hybrid or remote environment preferred
• Reliable high-speed internet

Compensation & Benefits:

Annual salary of $43,000–$46,000, based on experience and qualifications, plus eligibility for overtime. Employees also have access to a comprehensive benefits package supporting health, financial wellness, and work-life balance, including medical, dental and vision coverage; FSA/HSA options; life insurance; retirement benefits and paid time off.

Weekly schedule: Full-time, 40 hours per week, Monday through Friday, with an occasional rotating Saturday (approximately every 4–6 weeks)

Bring your insurance expertise and help protect the vehicles and collectibles our customers value most. Collectors Vehicle collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance in collectibles and collector car insurance. Together, we work to "Embrace, Protect, and Expand the Collector Community" - a commitment to supporting enthusiasts, historians, and those who care for prized possessions. Join a team with a passion for the collector community and opportunities to grow as part of PHLY!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Benefits:

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online. Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx