Operations Manager

Schedule: Mon–Fri, 7:00 AM–5:00 PM (flexibility required)Department: Leadership | Reports to: General Manager About the Role We’re seeking a seasoned Operations Manager to lead daily field execution for HVAC installation, service, and maintenance projects across residential and commercial departments. This role is a key member of the leadership team and a true business partner to operations and department leaders - mentoring field teams, implementing best practices, and collaborating across the company to ensure efficiency, profitability, and customer satisfaction. What You’ll Do

• Oversee daily operations of HVAC installation, service, and maintenance teams
• Develop and implement Standard Operating Procedures (SOPs) to drive efficiency, safety, and quality
• Coordinate schedules, permitting, inspections, and material delivery to ensure project success
• Manage labor budgets, job costing, and field productivity
• Hire, train, and evaluate field staff, fostering accountability and career development
• Conduct jobsite inspections and quality checks, resolving escalated technical or customer issues
• Partner with leadership and internal teams to improve processes, optimize workflows, and support strategic initiatives

What We’re Looking For

• 5+ years of experience in HVAC operations, installation, or service leadership
• Strong understanding of residential and commercial HVAC project cycles
• Proven ability to lead field teams and drive performance improvements
• Excellent communication, organizational, and problem-solving skills
• Proficient in Microsoft Office and field management tools (e.g., ServiceTitan)

Preferred:

• 8+ years in HVAC or skilled trades field management
• Multi-location or regional operations experience
• Job costing and labor budgeting expertise
• OSHA-10 or OSHA-30 certification
• Experience with permitting, inspections, and builder compliance

What We Offer

• Employer-paid medical insurance
• Employer-paid short-term & long-term disability and life insurance
• Monthly employer contribution to HSA
• Paid time off
• 6 paid holidays
• 8 paid hours annually for community service
• 401(k) with employer match

Our Vision We improve lives through ideal indoor environments. Our Mission Our team is driven to provide extraordinary experiences and create life-improving indoor environments. Our Values Integrity: We do the right thing - always. Respect: We value people, time, and trust. Compassion: We care deeply and lead with positivity. Sustainability: We think long-term and build lasting solutions.