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Leasing Team Member
LDG Development
Austin, TX · San Marcos, TX
We are seeking a detail-oriented, customer-focused Leasing Team Member to join our growing team at an affordable housing community. The Leasing Team Member will play a key role in ensuring…
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Entertainment Manager
JW Marriott Savannah
Savannah, GA
The Events Manager will be responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and…
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Apartment Maintenance Technician II
Windsor Communities
Boston, MA
- $24.52 to $30.66 USD / hour
For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.
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Apartment Maintenance Technician II
Windsor Communities
Atlanta, GA
- $20.52 to $25.65 USD / hour
For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.
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Maintenance Manager-TMV
FPL FOOD, LLC
THOMASVILLE, GA
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Business Development Manager
Crystal Group, Inc.
Remote, United States
- $96,000 to $144,000 USD / year
Crystal Group is seeking an experienced Business Development Manager to drive strategic growth within the defense industry. This remote position, based in Maryland, will focus on…
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Route Service Representative, Rockmart, GA
NOVO Health Services, LLC
Rockmart, GA
Work with the Customer Success Manager and plant personnel to meet the needs of each assigned account.
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Route Service Representative, Louisville, KY
NOVO Health Services, LLC
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Work with the Customer Success Manager and plant personnel to meet the needs of each assigned account.
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Financial Service Representative
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…promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 – Also, a testament to the growth opportunities the company provides. The company…
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Assembly Supervisor
ASSA ABLOY
Phoenix, AZ
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At Marthaler Honda Toyota Ashland, getting our community back on the road and delivering an exceptional customer experience is what drives us.
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Medical Claim Analyst
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Marketing Manager – Digital & Performance Marketing
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Irvine, CA
- $60 USD / hour
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Workforce Benefits Sales Consultant - Broker Distribution (Connecticut)
Pacific Life Insurance Company
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…sales goals. You will report directly to the Regional Sales…
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Pharmacy Technician
CVS Health
Boardman, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
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Pharmacy Technician
CVS Health
Belton, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
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Pharmacy Manager
CVS Health
Tucson, AZ
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Pharmacy Manager - Store 09293
CVS Health
Apache Junction, AZ
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
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Pharmacy Technician
CVS Health
Columbus, OH
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Pharmacy Technician
CVS Health
Mobile, AL
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Pharmacy Technician
CVS Health
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- $16.5 to $25 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
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Pharmacy Manager - Store 16952
CVS Health
Champlin, MN
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As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
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Pharmacy Technician
CVS Health
Katy, TX
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Operations Manager
CVS Health
Pflugerville, TX
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The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
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Pharmacy Technician
CVS Health
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Philips

Service Operations Manager

United States of America - Home Based, United States, United States

Apply on careers.philips.com About employer

Applications open in a new tab.

Job details

Work location: For this position, you must reside in The United States
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Title Service Operations Manager

Job Description

Global Service Operations Manager Lead the global service organization for the PerformanceBridge Analytics portfolio, driving high-quality customer delivery, service performance, and operational excellence across the end-to-end solution lifecycle.

Your role:

Lead and develop a global team of approximately 10–11 project managers, clinical consultants, and technical installation/support professionals delivering implementation and support services for PerformanceBridge.
Own end-to-end service delivery and customer success, partnering with sales and commercial teams to support an approximately €4M business while meeting customer commitments for quality, timeliness, and budget.
Provide leadership for critical customer escalations, using your technical and healthcare IT expertise to drive resolution, strengthen problem management, and reduce systemic issues across the installed base.
Manage service operations and performance, including revenue, forecasting, contracts, workforce planning, customer commitments, service-level agreements, customer experience, and margin improvement.
Collaborate with Clinical Informatics teams globally to support a follow-the-sun service model and help healthcare customers use PerformanceBridge analytics, dashboards, and reporting to identify operational performance and efficiency opportunities.

You're the right fit if:

You’ve acquired 5+ years’ experience managing complex health system IT environments and leading customer experience, technical consulting, support, or service delivery teams.
Your skills include technical knowledge of enterprise IT infrastructure, including Windows/Linux environments, virtual machines, hyperscalers, and on-premises infrastructure.
You have knowledge of hospital imaging systems and modalities, such as computed tomography (CT), magnetic resonance imaging (MRI), and nuclear medicine (NM), as well as Digital Imaging and Communications in Medicine (DICOM) and clinical imaging informatics.
You have a bachelor’s degree or higher in science, computer science, engineering, or equivalent 9+ years of experience managing complex health systems.
You’re an effective leader and communicator with experience managing multiple stakeholders, technical projects, customer commitments, and technical management communications.
Experience in radiology, radiology technical or field support, consultative pre- or post-sales enterprise solutions, and supporting clinical or healthcare applications is preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field based role.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MT, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000. The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000. The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in The United States.

#healthcareinformatics

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Apply on careers.philips.com About employer

More about this job

Skills

Sales
Leadership
Forecasting
Customer experience
Provide technical expertise
Microsoft Windows
Linux
Nuclear medicine
Computer science

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Work requirements

Jobs in the United States