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School Occupational Therapist
Oxnard School District
Oxnard, CA
- $52.39 to $63.68 USD / hour
Under the direction of the Manager of Special Education, provides educationally related occupational therapy services to students with various disabilities according to the student's…
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Director Property Management, Real Estate Management, FT, 9a-5:30p
Baptist Health South Florida
FL
Career growth and development opportunities, with clear pathways and ongoing support
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Registered Nurse Case Manager, Workplace Health, FT, 8A-4:30P
Baptist Health South Florida
FL
The purpose of the RN Case Manager position is to support the physician and interdisciplinary team in facilitating patient care, with the underlying objective of enhancing the quality of…
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Client Success Manager
Connection
NH
…issues for management review or approval, the Client Success Manager (CSM) develops customer success plans to assist customer with technical solution needs for assigned vendor technology.…
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DB
Warehouse Inventory Lead - Fulltime ongoing position
Default Brand
Urbancrest, OH
- $18 to $20 USD / hour
- Full-time
Assist inventory & support manager and inventory supervisor with daily operation of the inventory department.
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Social Worker LCSW - Northeast Georgia Physicians Group NGPG - Palliative Care - FT Days
Northeast Georgia Medical Center, Inc.
Gainesville, GA
Program manager for outpatient psychotherapy and counseling services to patients and families. Key member of the interdisciplinary leadership of Palliative Care across the continuum of…
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Area Sales Manager
CMC
Baton Rouge, LA
…troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full…
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NM
Communications Specialist-Multiple Openings
Northwestern Memorial Healthcare
Chicago, IL
- $28.23 to $40.94 USD / hour
3. Specialist Consumer Communications: The Communications Specialist collaborates with the Program Manager, Communications, to develop and update content for Northwestern Medicine’s…
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NM
Patient Care Tech- Surgical Inpatient Part Time Nights
Northwestern Memorial Healthcare
Lake Forest, IL
- $18.33 to $24.75 USD / hour
- Part-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
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RC
Restaurant Manager
Raising Cane's
Rocky River, OH
- $20 to $20.75 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
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CH
Pharmacy Technician
CVS Health
North Charleston, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Johnstown, PA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Johnstown, PA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Saint George, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Intern - Grad
CVS Health
Rocky Mount, VA
- $30 to $42 USD / hour
Where permissible, the Graduate Pharmacy Intern may also support immunizations, which includes the following responsibilities:
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Cayce, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Carnegie, PA
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
District Leader, FS (Division 08 Region 84 District 01)
CVS Health
Phoenix, AZ
Implements real estate strategy and provides acquisition support
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Phoenix, AZ
- $17.15 to $27.15 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Intern - Grad
CVS Health
Granville, OH
- $30 to $42 USD / hour
Where permissible, the Graduate Pharmacy Intern may also support immunizations, which includes the following responsibilities:
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Chillicothe, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Store Manager In Training
CVS Health
Bay Minette, AL
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 1 min ago
CH
Shift Supervisor
CVS Health
Grand Rapids, MI
- $19 to $29 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
District Support Pharmacist FT
CVS Health
Oxford, AL
…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…
Added 1 min ago
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Pharmacy Technician
CVS Health
Gonzales, LA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Philips

Senior Manager, Advance Services

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title Senior Manager, Advance Services

Job Description

Senior Manager, Advanced Services (Remote, U.S.) Lead a highly skilled team responsible for resolving the most complex, business-critical technical issues for our clinical imaging informatics customers, driving technical excellence, customer recovery, and continuous service improvement across the organization.

Your role:

Lead and develop a team of Advanced Services technical and clinical support specialists responsible for resolving the highest-severity customer escalations, providing coaching, performance management, and professional development.
Serve as the technical leader for complex customer environments, guiding recovery efforts across infrastructure, databases, networks, operating systems, virtualization, and clinical imaging applications while partnering closely with Service Desk, Engineering, R&D, Delivery, and Managed Services teams.
Direct on-site interventions, complex go-live support, early-life stabilization, and executive customer escalations, ensuring structured communication and successful recovery during critical customer events.
Establish best practices for technical triage, fault isolation, escalation management, operational readiness, and transition-to-support activities while driving continuous improvement through reusable processes, runbooks, and knowledge management.
Identify recurring technical trends, infrastructure weaknesses, and post-implementation opportunities to improve long-term product supportability, service quality, and customer outcomes. This role includes occasional travel and participation in after-hours support for critical customer situations.

You're the right fit if:

You've acquired 7+ years of experience (10+ years preferred) in enterprise technical services, systems engineering, service engineering, or complex application support, including hands-on customer-facing experience and demonstrated cross-functional technical leadership. Previous leadership experience managing technical teams is required.
Your skills include deep knowledge of enterprise IT infrastructure, including servers, operating systems, virtualization, databases, networking, storage, and application troubleshooting. Experience with clinical imaging informatics and healthcare technologies is highly preferred. Bonus skills include Radiology Informatics, Enterprise Imaging, PACS, DICOM, HL7, VMware, Oracle, Windows Server, Citrix, Epic, cloud-hosted healthcare platforms, performance engineering, and supporting go-lives or customer-critical escalations.
You have a Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and experience. ITIL Foundation certification is preferred, along with relevant Microsoft, VMware, Cisco, AWS, Oracle, SQL Server, or infrastructure certifications. Lean Six Sigma Green Belt certification is a plus.
You're a collaborative and influential leader who thrives in high-pressure situations, communicates effectively with customers and executive stakeholders, mentors’ technical talent, and drives continuous improvement through disciplined processes and technical excellence. This position requires occasional travel and flexibility to respond to critical customer situations outside of standard business hours.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field based role.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000. The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000. The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#healthcareinformatics

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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More about this job

Skills

Coaching
Performance management
Communication skills
Process improvement
Leadership
Troubleshooting
VMware
Oracle
Microsoft Windows Server
EPIC
Computer science
Computer technology
ITIL
AWS
Microsoft SQL Server
Lean Six Sigma Green Belt

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