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Added 3 mins ago
C
Eligibility Supervisor**County Promotional Only
CalHR
Willows, CA
- $30.1 to $36.6 USD / hour
…level is to provide supervisory, administrative and technical support to an eligibility work unit engaged in determining initial and continuing eligibility for multiple public assistance…
Added 8 mins ago
GI
Recruiting Coordinator
GD Information Technology, Inc.
United States
- $21.25 to $28.75 USD / hour
Apply your expertise to advance the mission and optimize our business strategy as a Recruiting Coordinator at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and…
Added 8 mins ago
Program Analyst Financial
GD Information Technology, Inc.
United States
Well versed at Microsoft Office programs to include Excel, Word, PowerPoint and Project. Ability to manage Program SharePoint data for historical recordkeeping, record retrieval and…
Added 8 mins ago
Program Analyst, Senior
GD Information Technology, Inc.
United States
Performs a variety of complex administrative and analytical tasks in support of a contract program.
Added 8 mins ago
Information Security Analyst Principal
GD Information Technology, Inc.
United States
Must possess and maintain a Top Secret/SCI Security Clearance
Added 9 mins ago
Public Works Technical Assistant III
County of Alameda
Hayward, CA
programs through a vital business and administrative support system.
Added 9 mins ago
Crew Leader
County of Alameda
Hayward, CA
programs through a vital business and administrative support system.
Added 17 mins ago
Licensed Financial Sales Manager I (Branch Manager)
First Citizens Bank
Walhalla, SC
Must possess a valid driver's license · Must have or acquire Series 6 or 7, 63, and state specific life insurance licenses within a reasonable timeframe of hire date
Added 19 mins ago
HS
Supply Chain Program Manager
Hyve Solutions Corporation
Fremont, CA
- $120,000 to $150,000 USD / year
· Support programs from prototype phase through start of production until transition to production sustaining team. Own the transition plan for the program parts to be handed over to…
Added 26 mins ago
Strategy & Planning Manager - ASP
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Remote, United States
Provide governance to support business objectives and track program progress
Added 26 mins ago
CO
INFORMATION TECHNOLOGY SUPERVISOR (ENTERPRISE APPLICATIONS) (SWBNO)(C0180)
City of New Orleans
New Orleans, LA
- $95,181 USD / year
One (1) year of this experience must have included team leadership, project coordination, or supervisory responsibility
Added 26 mins ago
CO
INFORMATION TECHNOLOGY SPECIALIST II (HUMAN CAPITAL MANAGEMENT) (SWBNO) (CLASS CODE 0163)
City of New Orleans
New Orleans, LA
- $62,390 USD / year
Highly responsible technical work providing day-to-day support for the Sewerage and Water Board of New Orleans (SWBNO) enterprise human capital management system. Employees in this…
Added 27 mins ago
Settlements Analyst
Constellation Energy Generation, LLC.
San Diego, CA
…competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries,…
Added 28 mins ago
Experienced Outside Property Claim Rep - Washington, DC
Military Spouse Jobs & VetJobs
United States
What is a Must Have
Added 30 mins ago
DH
Licensed Mortgage Loan Officer
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southfield, MI
- $80,000 to $300,000 USD / year
✅ Dedicated in-house processing & marketing support
Added 35 mins ago
Regional Internal Consultant - Annuities
Nationwide Life and Annuity Insurance Co
OH
This is a hybrid role based in Grandview Heights, Ohio in which the candidate must reside within 35 miles of this location
Added 35 mins ago
Global Security Operations Center (GSOC) Supervisor
Nationwide Life and Annuity Insurance Co
OH
…through resolution, partnering closely with Protective Services, business leaders, and emergency response partners to support a safe and secure…
Added 38 mins ago
Regulatory Affairs Manager
Advanced Micro Devices, Inc
Austin, TX
…responsibility reporting and regulatory intelligence to address complex business and product…
Added 39 mins ago
Disaster Recovery AP Manager
Public Safety
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…supports audits and fiscal accountability, develops and improves business processes, and collaborates with internal and external stakeholders to enhance financial systems and support the…
Added 39 mins ago
Manager, IT Applications
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Madison, WI
Support a cross-functional enterprise platform governance board to establish, recommend, and adjust priorities with changing business needs.
Added 41 mins ago
Planner - Turnaround E&I
Air Products and Chemical
TX
…E&I Turnaround Planner within our Project Resource and Outage Support (PROS) Group located in one of the business sub-regions in the U.S. or Canada. who embodies a safety-first mentality,…
Added 42 mins ago
BE
Office Assistant
Bish Enterprises
Giltner, NE
- $16 to $18 USD / hour
Support managers and team members with office tasks, forms, reports, and follow-up items.
Added 45 mins ago
AC
Information Technology Infrastructure Manager
Ada County
Boise, ID
- $135,000 USD / year
…is divided into functional areas of Administration, Customer Support, Infrastructure, Project Management and Development for…
Added 59 mins ago
Sales District Leader - Large Format - Manchester, NH
Military Spouse Jobs & VetJobs
United States
Must have a valid driver's license
Added 1 hour ago
SR
Data Engineer
Shirley Ryan AbilityLab
Chicago, IL
- $71,278 to $124,500 USD / year
Assist in the development of scalable data infrastructure and platforms to collect and process large amounts of data, including structured and unstructured data for analysis by clinical,…

Philips

Senior Manager, Advance Services

Remote, United States

Apply on philips.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title Senior Manager, Advance Services

Job Description

Senior Manager, Advanced Services (Remote, U.S.) Lead a highly skilled team responsible for resolving the most complex, business-critical technical issues for our clinical imaging informatics customers, driving technical excellence, customer recovery, and continuous service improvement across the organization.

Your role:

Lead and develop a team of Advanced Services technical and clinical support specialists responsible for resolving the highest-severity customer escalations, providing coaching, performance management, and professional development.
Serve as the technical leader for complex customer environments, guiding recovery efforts across infrastructure, databases, networks, operating systems, virtualization, and clinical imaging applications while partnering closely with Service Desk, Engineering, R&D, Delivery, and Managed Services teams.
Direct on-site interventions, complex go-live support, early-life stabilization, and executive customer escalations, ensuring structured communication and successful recovery during critical customer events.
Establish best practices for technical triage, fault isolation, escalation management, operational readiness, and transition-to-support activities while driving continuous improvement through reusable processes, runbooks, and knowledge management.
Identify recurring technical trends, infrastructure weaknesses, and post-implementation opportunities to improve long-term product supportability, service quality, and customer outcomes. This role includes occasional travel and participation in after-hours support for critical customer situations.

You're the right fit if:

You've acquired 7+ years of experience (10+ years preferred) in enterprise technical services, systems engineering, service engineering, or complex application support, including hands-on customer-facing experience and demonstrated cross-functional technical leadership. Previous leadership experience managing technical teams is required.
Your skills include deep knowledge of enterprise IT infrastructure, including servers, operating systems, virtualization, databases, networking, storage, and application troubleshooting. Experience with clinical imaging informatics and healthcare technologies is highly preferred. Bonus skills include Radiology Informatics, Enterprise Imaging, PACS, DICOM, HL7, VMware, Oracle, Windows Server, Citrix, Epic, cloud-hosted healthcare platforms, performance engineering, and supporting go-lives or customer-critical escalations.
You have a Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and experience. ITIL Foundation certification is preferred, along with relevant Microsoft, VMware, Cisco, AWS, Oracle, SQL Server, or infrastructure certifications. Lean Six Sigma Green Belt certification is a plus.
You're a collaborative and influential leader who thrives in high-pressure situations, communicates effectively with customers and executive stakeholders, mentors’ technical talent, and drives continuous improvement through disciplined processes and technical excellence. This position requires occasional travel and flexibility to respond to critical customer situations outside of standard business hours.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field based role.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000. The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000. The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#healthcareinformatics

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Apply on philips.wd3.myworkdayjobs.com About employer

More about this job

Skills

Coaching
Performance management
Communication skills
Process improvement
Leadership
Troubleshooting
VMware
Oracle
Microsoft Windows Server
EPIC
Computer science
Computer technology
ITIL
AWS
Microsoft SQL Server
Lean Six Sigma Green Belt

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Work requirements

Jobs in the United States