Audio Visual (A/V) Systems Engineer

Job Requirements Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom is seeking an experienced and hands-on AV Systems Engineer to manage, operate, and continuously improve our enterprise audiovisual infrastructure, including conference rooms, executive meeting spaces, event spaces, recording studios, and the studio control room at our Horsham headquarters.

This position is responsible for ensuring reliable audiovisual technology, delivering high-quality live event support, and providing a seamless collaboration experience for employees and executives.

The ideal candidate combines strong AV engineering knowledge with practical experience in enterprise collaboration systems, professional production equipment, live streaming, and technical troubleshooting.

Key Responsibilities

Enterprise AV Systems Management

• Manage and maintain audiovisual infrastructure across conference rooms, executive spaces, event spaces, and studio environments.
• Configure, monitor, and troubleshoot Zoom Rooms and video conferencing solutions.
• Support cameras, microphones, speakers, audio processors, video switchers, displays, control systems, and lighting equipment.
• Maintain system configurations, firmware updates, hardware inventories, and technical documentation.
• Implement preventive maintenance and proactive monitoring to minimize disruptions.

Studio and Control Room Operations

• Own technical operations of the Horsham recording studio and control room.
• Configure and operate professional cameras, microphones, lighting systems, video switchers, audio mixers, and recording equipment.
• Support multicamera recording, live streaming, hybrid meetings, and corporate broadcasts.
• Maintain consistent audio and video quality throughout studio productions.
• Partner with the Studio Production Specialist to deliver professional recordings and events.

Live Events and Executive Support

• Provide technical AV support for town halls, leadership meetings, employee engagement events, training sessions, and corporate broadcasts.
• Conduct technical rehearsals, sound checks, connectivity tests, and equipment readiness checks.
• Diagnose and resolve production and collaboration issues during live events.
• Coordinate with IT, Facilities, HR, Marketing, and event owners for technical requirements.
• Support event preparation, execution, and post-event equipment restoration.

Automation and Continuous Improvement

• Identify opportunities to automate AV monitoring, system checks, and support workflows.
• Develop standardized operating procedures, documentation, and equipment checklists.
• Implement proactive alerting and remote management where supported.
• Recommend improvements to AV reliability, efficiency, scalability, and employee experience.

Vendor and Asset Management

• Coordinate with AV integrators, equipment manufacturers, and support partners.
• Assist with new installations, system upgrades, testing, and commissioning.
• Track equipment lifecycle, warranty coverage, service contracts, and replacements.
• Ensure technical standards, security policies, and operational procedures are followed.

Qualifications

• 3+ years of professional experience in enterprise AV engineering, technical AV operations, or a related field.
• Hands-on experience with enterprise video conferencing systems, preferably Zoom Rooms.
• Working knowledge of professional audio, video, lighting, recording, and streaming equipment.
• Experience troubleshooting signal flow, connectivity, audio quality, and video distribution.
• Familiarity with AV-over-IP, networking fundamentals, and audiovisual control systems.
• Ability to support executive meetings and live events under time-sensitive conditions.
• Strong communication, documentation, troubleshooting, and organizational skills.
• Ability to work independently and coordinate with cross-functional teams.

Experience with one of more of the following would be considered an asset(s):

• AVIXA CTS, CTS-I, or CTS-D certification(s).
• Experience with Crestron, Q-SYS, Extron, Dante, or similar technologies.
• Experience with OBS Studio, vMix, or comparable live production software.
• Familiarity with Cisco Meraki networks and enterprise IT environments.
• Experience supporting corporate studios, live broadcasts, or large event spaces.
• Knowledge of automation, monitoring tools, and IT service management practices.
• Familiarity with Jira Service Management or similar ticketing platforms.

Please note: This role requires five (5) days per week in-office. Candidates must reside within fifty (50) miles of Horsham, PA (or willing to relocate). At this time, Phenom does not sponsor, transfer, or extend employment-based visas for this position, including H-1B, TN, or F-1 OPT.

Occasional schedule flexibility may be needed for approved Phenom business events, with working hours and any applicable overtime handled in accordance with company policy and applicable law.

Salary

• Expected salary range $65,000-75,000