CW Document Reviewer

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

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Salary: $16.00/Hour Pay Increase: Pay will increase to $16.50 after 6 months of continuous employment

Shift: Monday through Friday 8:00 AM - 5:00 PM - Hybrid 2 days a month onsite

Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102

Department: Conversions

Benefits:

You are eligible to enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System.

Please click here to learn about PHEAA’s Total Rewards Benefits.

JOB PURPOSE AND SUMMARY

The Clerical Wage Document Review organizes and reconstructs borrower files in preparation of data entry of Student Loan detail to the Conversion System Module and for document storage and retention. Key functions include performing assigned tasks including addressing and resolving typical and routine issues with accounts.

PRIMARY DUTIES AND RESPONSIBILITIES

Data Review and Processing

Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.

Identify and research basic level processing errors

Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.

Research and respond to basic business units questions in a timely and professional fashion.

Track daily work performed by logging daily activities.

Safeguard Non-Public Personal Information (NPPI), at all times.

Communication and Development

Actively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutes.

Keep up to date on changing procedures within the department as they pertain to specific functions performed.

Participate in departmental cross-training initiatives to improve and expand working knowledge base.