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Added 28 mins ago
TJ
Senior Software Engineer
Third-Party Job Posts
United States
- $140,000 to $180,000 USD / year
As a Senior Software Engineer on the Core AI Squad, you'll design, build, and operate customer-facing AI platform capabilities that power intelligent product experiences across Cloudbeds.…
Added 28 mins ago
TJ
Senior Software Engineer
Third-Party Job Posts
United States
- $140,000 to $180,000 USD / year
As a Senior Software Engineer on the Core AI Squad, you'll design, build, and operate customer-facing AI platform capabilities that power intelligent product experiences across Cloudbeds.…
Added 1 hour ago
Senior Product Manager, Signals & Data Products
Cloudflare
Austin, TX · San Francisco, CA
…Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its…
Added 2 hours ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
Cambridge, MA
Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search,…
Added 2 hours ago
Senior Product Line Manager (Application & Security Testing)
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
Bachelor’s or Master’s Degree in Computer Science, Software Engineering, Data Science or a related field.
Added 4 hours ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
At least six years of professional iOS software engineering experience, with a proven track record of developing and maintaining production applications at consumer scale.
Added 5 hours ago
Senior Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
Daily, hands-on use of AI coding agents in how you design, build and review software
Added 5 hours ago
Staff Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
…frameworks, quality standards and release controls that ensure agents perform safely and effectively. Working across the platform, you'll also help transform successful agent interactions…
Added 6 hours ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
This is a builder's role. You'll write the occasional spec, but mostly you'll build: agents and tools that PMs, analysts and other non-engineering teams rely on every day.
Added 6 hours ago
M
Product Manager 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Visual Studio Copilot is redefining how millions of developers build, understand, and evolve software inside the world’s most powerful IDE. As a Product Manager 2 - CoreAI on the Visual…
Added 6 hours ago
Principal Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
7 or more years of hands-on software engineering experience with a Bachelor’s degree OR equivalent relevant professional experience
Added 6 hours ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
Build and test ideas directly using coding and design-assistive agents to create functional prototypes, explore interaction models, and validate concepts with users. Work hands-on with…
Added 6 hours ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
Phaidra builds AI agents that help data center operators understand their infrastructure, troubleshoot issues, and optimize how their facilities run. Our agents connect data across IT and…
Added 7 hours ago
Senior Software Engineer (CCC Auto / Agentic)
EvolutionIQ
Remote, United States
As a Senior Software Engineer - Agentic you will build the event-driven systems that keep claims moving for our customers, connecting our AI agents to the rest of CCC. When these systems…
Added 7 hours ago
TT
Engineering Lead
True Talent Solutions Partners
San Francisco, CA
- $221,000 to $295,000 USD / year
- At least 6 years of full-stack software engineering experience, including 2 or more years as an engineering manager.
Added 7 hours ago
O
Project Senior Consultant
Oracle
Columbus, OH
- $28.41 to $56.83 USD / hour
Oracle Construction, Engineering, Energy and Water provides the most comprehensive platform of leading-edge solutions to empower construction and engineering organizations and utility…
Added 9 hours ago
Quality Control Operations Specialist (Overnights)
Regeneron Pharmaceuticals, Inc (USA)
United States
Serve as the first point of contact for analysts on instrument, software, and workflow issues during testing; triage issues and resolve them or escalate to the appropriate support group
Added 10 hours ago
Senior Product Manager
Aegis Ventures
Remote, United States
As a Senior Product Manager at Caregentic, you will own our product roadmap and turn priorities into clear, actionable work for engineering. You will build deep product knowledge,…
Added 10 hours ago
VI
Product Operations Manager
Vesta Innovations Inc.
United States
- $150,000 to $200,000 USD / year
…gets harder to keep the people who build the product (product, engineering, design) connected to the people who work with customers every day (implementations, support, sales). You'll own…
Added 10 hours ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
We are seeking a Service Management Analyst to help build the next generation of AI-powered engineering. Join our AI-native team as an early-career service manager to solve real production…
Added 10 hours ago
SI
Director, Software Engineering
Salesforce, Inc.
WA · CA
- $197,300 to $344,700 USD / year
Experience: 8+ years of software engineering experience, with at least 3+ years at the Director level managing multiple teams and managing managers.
Added 11 hours ago
Technical Content Developer Associate Manager, AI POD
Accenture LLP Company
NY
Minimum 1 year of experience developing software with AI coding assistants or agents such as Claude Code, Cursor, or GitHub Copilot.
Added 11 hours ago
RU
LEGAL CONTRACTS MANAGER
Randstad USA
Austin, TX
- $48 to $62.5 USD / hour
Working in a high-velocity, intellectually rigorous environment, the Contracts Manager will collaborate alongside a dedicated team of attorneys, paralegals, and project leaders to guide…
Added 11 hours ago
W
Software engineer, generative AI
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $146,000 to $240,000 USD / year
This role is designed for a well-rounded engineering generalist who leans heavily into generative AI while bringing a whole-systems mindset to architectural design. If you thrive on…
Added 11 hours ago
W
Lead product manager
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $204,000 to $283,000 USD / year
- Partner closely with engineering and design to define requirements, navigate technical tradeoffs, and build the right things in the right order, bringing real fluency to conversations…

Phaidra

Customer Reliability Engineering Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Phaidra Phaidra builds AI agents for AI factories.

As demand for AI grows, data centers need to get more out of the power and infrastructure they already have. Power, cooling, and compute are closely connected, and making them work efficiently is one of the biggest challenges in scaling AI.

Phaidra builds AI agents that help data center operators understand their infrastructure, troubleshoot issues, and optimize how their facilities run. Our agents connect data across IT and OT systems, helping teams find problems faster and use existing resources more effectively. Operators use Phaidra to optimize performance, reliability, and efficiency. From helping technicians get to the root cause of an issue to optimize cooling and power allocation, our work helps data centers maximize tokens per watt.

Phaidra was founded in 2019 by former Google, DeepMind, and Trane engineers. Our team brings deep experience in AI, cybersecurity, mission-critical cooling, data centers, and industrial controls. We believe deploying AI in production demands deep domain expertise. We work closely with our partners to tackle challenges around real-world infrastructure at gigawatt-scale.

Our team has a track record of applying AI to the toughest problems. We achieved superhuman performance with DeepMind’s AlphaGo and cut the energy needed to cool Google’s data centers by 40%. We know AI deeply, and we know how to apply it in production for massive impact.

Phaidra can only achieve its mission if we work well together. Our core values define how we do that: Agency, Velocity, Craft, and Truth. We look for people who embody these values. They help our team deliver excellence consistently and build an engaging, supportive culture.

Phaidra is headquartered in the USA, but we are 100% remote with no physical office. We hire internationally with support from our partner, OysterHR. Our team is spread across the USA, Canada, the UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.

Who You Are You are a player-coach who leads a small team of Customer Reliability Engineers. You split your time about evenly between your own accounts and leading the team. On the account side, you own a set of deployed sites. You monitor Prism Insights, diagnose facility anomalies and close the loop with customers. On the team side, you manage a small team of CREs. You coach them, give them direct feedback and turn the team’s daily work into repeatable, scalable processes. You are the team’s first escalation point. You work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the best customer support team in the business.

Responsibilities

Manage and develop a team of Customer Reliability Engineers.
Hold regular 1:1s with each CRE. Set goals, track growth and contribute to performance reviews.
Attend some CRE customer meetings and give direct, actionable feedback afterward.
Act as the first escalation point for technical and customer issues across the team’s portfolio. Escalate to Customer Success leadership when broader involvement is needed.
Support the CRE hiring process. Interview candidates, help shape the interview plan and onboard new hires.
Productionize the team’s workflow. Standardize Insights triage, weekly findings reports, account reviews and customer communication.
Maintain and improve the CRE playbook, the Hypercare Weekly template and team documentation.
Coordinate handoffs from implementation teams at CX4.3, CX5.2 and CX6.
Keep consistent use of ticketing system, time tracking and other business systems across the team.
Contribute to team resource planning and account assignments.
Own a portfolio of named accounts. Monitor Prism Insights, then triage and diagnose facility issues.
Find patterns across the team’s accounts. Partner with Product to turn them into requirements, automated checks or tooling.
Travel to customer sites when warranted for training or escalations.

Key Qualifications

You have led, coached or mentored engineers in a customer-facing or operations role, formally or informally.
You have taken a messy, repeated problem and turned it into a process others follow.
You have owned customer escalations from detection through resolution.
You give candid, constructive feedback and hold yourself and others to a high bar.
You have helped interview, onboard or train new team members.
Working knowledge of chiller plant fundamentals, configurations, and sequence of operations.
Understanding of electrical power distribution systems.
Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics.
Working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus.
Understanding of data center cooling methodologies and controls, including chilled water and direct expansion systems.
Comfortable working with data center operations teams in the field.
Ability to turn customer-stated and customer-implied needs into clear requirements for the software development team.
Excellent communication skills. Ability to explain complex domain concepts and AI and ML concepts to non-experts.
Degree in Mechanical Engineering, Computer Science, Control Theory, Applied Mathematics or a related field, or equivalent experience.

Preferred Skills & Experience

Experience in mission-critical facilities, industrial controls, field service or reliability engineering.
Prior experience as a team lead or first-line manager.
Experience scaling a support function through rapid customer growth.
Experience defining team metrics, SLAs or customer health scoring.
Experience working with services within cloud platforms.
Experience applying AI, ML, and LLMs in controls applications.
Experience with statistics, analytics and domain relevant optimization problems.

Onboarding In your first 30 days…

Familiarize yourself with the company handbook, commissioning playbooks and CRE playbook.
Learn Prism end to end: Insights, alarms, and the views customers use daily.
Hold introductory 1:1s with each of your CREs. Learn their accounts, strengths and challenges.
Shadow CRE customer calls across the team.
Begin taking over your assigned accounts with support from the current owner.

In your first 60 days…

Run your own accounts independently.
Establish a regular 1:1 and feedback cadence with each CRE.
Attend CRE customer meetings and deliver structured feedback.
Audit the current team workflow. Identify the top gaps in triage, reporting and handoffs.
Join the CRE interview loop.

In your first 90 days…

Propose a plan to productionize the team’s workflow and start rolling it out.
Set individual development goals with each CRE.
Handle team escalations as first point of contact.
Lead at least one cross-account improvement with Product, such as an automated check or shared tooling.

General Interview Process All of our interviews are held via Google Meet, and an active camera connection is required.

Meeting with People Operations team member (30 minutes)
Meeting with Hiring Manager (60 minutes)
Meeting with VP of Engineering (30 minutes)
Meeting with Head of Customer Success (30 minutes)
Culture fit interview with Phaidra’s co-founders (30 minutes)

We use Kula as our hiring platform. During your interview, Kula's AI Notetaker will record a transcript of the meeting to allow the interviewer to focus on the interview, not the note taking.

Base Salary

US Residents:

Tier 1 (Largest highest-cost metros): 147,524 USD - 236,038 USD
Tier 2 (Other major metros): 140,147 USD - 224,236 USD
Tier 3 (Mid-sized metro areas): 132,771 USD - 212,434 USD
Tier 4 (All other locations): 125,395 USD - 200,632 USD

Canada Residents

Tier 1 (Vancouver, Toronto): 151,580 CAD - 242,529 CAD
Tier 2 (Montreal): 141,475 CAD - 226,360 CAD
Tier 3 (Waterloo, Ottawa, Calgary): 121,264 CAD - 194,023 CAD
Tier 4 (Smaller cities / rural areas): 111,159 CAD - 177,854 CAD

In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.

Benefits & Perks

Fast-paced, team-oriented environment where your work directly shapes the company’s direction.
We are a 100% remote company.
Competitive compensation & meaningful equity.
Outsized responsibilities & professional development.
Training is foundational; functional, customer immersion, and development training.
Medical, dental, and vision insurance (exact benefits vary by region).
Unlimited paid time off, with a required minimum of 20 days per year.
Paid parental leave (exact benefits vary by region).
Flexible stipends to support your workspace, well-being, and continued professional development.
Company MacBook.

Please note: Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns.

On being Remote We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie.

Equal Opportunity Employment Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at hiring@phaidra.ai.

E-Verify Notice Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here.

To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled.

Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire.

Candidates who advance beyond the initial screening stage will be required to sign a Non- Disclosure Agreement (NDA) in order to continue through the interview process.

All employment offers are contingent upon successful completion of employment authorization verification and applicable background checks, in accordance with local laws and company policies.

WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.

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