Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
O
Unit Operations Supervisor - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $35.81 to $54.8 USD / hour
The Department of Airports manages and operates OKC Will Rogers International Airport. The Unit Operations Supervisor oversees and coordinates the daily operations of the airport…
Added 7 mins ago
RE
Project Engineer - Infrastructure Group
Royal Electric
Dallas, TX
- $64,800 to $90,000 USD / year
The Project Engineer will focus on airfield infrastructure projects in the surrounding region and will be an integral part of the project management team overseeing critical airfield…
Added 7 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Billings, MT
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
Added 7 mins ago
O
Project Senior Consultant
Oracle
Helena, MT
- $28.41 to $56.83 USD / hour
…utility business transformation - from cost control, asset operations to the customer experience to support business driven outcomes. These proven, innovative solutions enable today's…
Added 7 mins ago
Senior Manager, Security Operations Center
Rubrik
Helena, MT
Rubrik is hiring a Senior Manager to lead our Security Operations Center, including our FedRAMP-authorized environment. Incident response sits at the core of what the SOC does, alongside…
Added 7 mins ago
Senior Manager, Platform Continuity
Datavant
Helena, MT
We're seeking an Engineering Manager to lead Platform Continuity, a newly formed team within Cloud Platform Engineering that serves as the operational backbone of our multi-cloud…
Added 8 mins ago
Precision Agriculture Testbeds Manager
Montana State University
Bozeman, MT
Working Title Precision Agriculture Testbeds Manager
Added 35 mins ago
Performance Marketing Manager, Paid Search & AI Advertising
LangChain
San Francisco, CA
- Campaign operations: Own campaign setup, tracking validation, launch readiness, troubleshooting, and day-to-day optimization.
Added 36 mins ago
Marketing Manager - Strategy, Planning and Operations
Cisco Systems, Inc.
Remote, United States
As a Marketing Manager within Strategy, Planning & Operations, you will serve as a strategic project and program manager dedicated to supporting Cisco's Partner Marketing leadership team.…
Added 43 mins ago
Principal Network Developer
Oracle
Nashville, TN
Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support…
Added 44 mins ago
J
Senior Project Manager
Jobgether
Remote, United States
- $96,000 to $135,000 USD / year
…steps. Our partner is looking for a Right of Way Senior Project Manager based in Florida, United…
Added 59 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Phoenix, AZ
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
Added 59 mins ago
AU
Manager, Security Operations Center
Allied Universal
Goodyear, AZ
- $88,500 USD / year
Allied Universal® is hiring a Manager, Security Operations Center and Badging. The Manager, Security Operations Center and Badging oversees the Security Operations Center (SOC) and access…
Added 1 hour ago
Technical Project Manager
AARP
UNAVAILABLE
The Technical Project Manager executes strategic technology projects that support AARP Foundation's efforts to create pathways to economic security for older adults. This role manages…
Added 1 hour ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
The Onboarding Logistics & Analytics Manager is responsible for managing the operational infrastructure, data, systems, and logistics that support a seamless employee onboarding and…
Added 1 hour ago
Project Manager, AI Seller Experience
Cisco Systems, Inc.
RTP, NC
You will join the AI Seller Experience (ASE) team, a critical part of Global GTM Sales Strategy, Planning & Operations (SSPO). Our mission is to reinvent how Cisco sells by integrating AI…
Added 1 hour ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 1 hour ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 1 hour ago
Project Manager
Hays
Fort Worth, TX
The Project/Program Manager will be responsible for coordinating vendor deliveries, site readiness, infrastructure and network changes, on-site implementation activities, system changes,…
Added 1 hour ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…integrations while ensuring uninterrupted mission-critical operations. A major component of the position involves architecting next-generation AI-powered solutions, intelligent automation,…
Added 1 hour ago
O
Principal Program Manager, Carbon Strategy & Innovation
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Evaluate opportunities to integrate carbon capture solutions into data center infrastructure, partnering with engineering, energy, and operations teams to assess emissions sources,…
Added 1 hour ago
O
Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · Austin, TX
- $116,600 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 1 hour ago
Network Site Reliability Engineer
NVIDIA USA
CA
…Technical SRE lead to help actualize the SRE vision for our network infrastructure. We are looking for an engineer who is passionate about the network and making its operation seamless with…
Added 1 hour ago
Technical Project Manager - Data Center
Sprout
UNAVAILABLE
The Technical Project Manager owns datacenter hardware projects across the full asset lifecycle - from initial buildout and infrastructure configuration, through steady-state operations…
Added 1 hour ago
Finance Bus Partner- Lead
PPL Corporation
Johnston, RI
…are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our…

Phaidra

Customer Reliability Engineering Manager

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Phaidra Phaidra builds AI agents for AI factories.

As demand for AI grows, data centers need to get more out of the power and infrastructure they already have. Power, cooling, and compute are closely connected, and making them work efficiently is one of the biggest challenges in scaling AI.

Phaidra builds AI agents that help data center operators understand their infrastructure, troubleshoot issues, and optimize how their facilities run. Our agents connect data across IT and OT systems, helping teams find problems faster and use existing resources more effectively. Operators use Phaidra to optimize performance, reliability, and efficiency. From helping technicians get to the root cause of an issue to optimize cooling and power allocation, our work helps data centers maximize tokens per watt.

Phaidra was founded in 2019 by former Google, DeepMind, and Trane engineers. Our team brings deep experience in AI, cybersecurity, mission-critical cooling, data centers, and industrial controls. We believe deploying AI in production demands deep domain expertise. We work closely with our partners to tackle challenges around real-world infrastructure at gigawatt-scale.

Our team has a track record of applying AI to the toughest problems. We achieved superhuman performance with DeepMind’s AlphaGo and cut the energy needed to cool Google’s data centers by 40%. We know AI deeply, and we know how to apply it in production for massive impact.

Phaidra can only achieve its mission if we work well together. Our core values define how we do that: Agency, Velocity, Craft, and Truth. We look for people who embody these values. They help our team deliver excellence consistently and build an engaging, supportive culture.

Phaidra is headquartered in the USA, but we are 100% remote with no physical office. We hire internationally with support from our partner, OysterHR. Our team is spread across the USA, Canada, the UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.

Who You Are You are a player-coach who leads a small team of Customer Reliability Engineers. You split your time about evenly between your own accounts and leading the team. On the account side, you own a set of deployed sites. You monitor Prism Insights, diagnose facility anomalies and close the loop with customers. On the team side, you manage a small team of CREs. You coach them, give them direct feedback and turn the team’s daily work into repeatable, scalable processes. You are the team’s first escalation point. You work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the best customer support team in the business.

Responsibilities

Manage and develop a team of Customer Reliability Engineers.
Hold regular 1:1s with each CRE. Set goals, track growth and contribute to performance reviews.
Attend some CRE customer meetings and give direct, actionable feedback afterward.
Act as the first escalation point for technical and customer issues across the team’s portfolio. Escalate to Customer Success leadership when broader involvement is needed.
Support the CRE hiring process. Interview candidates, help shape the interview plan and onboard new hires.
Productionize the team’s workflow. Standardize Insights triage, weekly findings reports, account reviews and customer communication.
Maintain and improve the CRE playbook, the Hypercare Weekly template and team documentation.
Coordinate handoffs from implementation teams at CX4.3, CX5.2 and CX6.
Keep consistent use of ticketing system, time tracking and other business systems across the team.
Contribute to team resource planning and account assignments.
Own a portfolio of named accounts. Monitor Prism Insights, then triage and diagnose facility issues.
Find patterns across the team’s accounts. Partner with Product to turn them into requirements, automated checks or tooling.
Travel to customer sites when warranted for training or escalations.

Key Qualifications

You have led, coached or mentored engineers in a customer-facing or operations role, formally or informally.
You have taken a messy, repeated problem and turned it into a process others follow.
You have owned customer escalations from detection through resolution.
You give candid, constructive feedback and hold yourself and others to a high bar.
You have helped interview, onboard or train new team members.
Working knowledge of chiller plant fundamentals, configurations, and sequence of operations.
Understanding of electrical power distribution systems.
Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics.
Working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus.
Understanding of data center cooling methodologies and controls, including chilled water and direct expansion systems.
Comfortable working with data center operations teams in the field.
Ability to turn customer-stated and customer-implied needs into clear requirements for the software development team.
Excellent communication skills. Ability to explain complex domain concepts and AI and ML concepts to non-experts.
Degree in Mechanical Engineering, Computer Science, Control Theory, Applied Mathematics or a related field, or equivalent experience.

Preferred Skills & Experience

Experience in mission-critical facilities, industrial controls, field service or reliability engineering.
Prior experience as a team lead or first-line manager.
Experience scaling a support function through rapid customer growth.
Experience defining team metrics, SLAs or customer health scoring.
Experience working with services within cloud platforms.
Experience applying AI, ML, and LLMs in controls applications.
Experience with statistics, analytics and domain relevant optimization problems.

Onboarding In your first 30 days…

Familiarize yourself with the company handbook, commissioning playbooks and CRE playbook.
Learn Prism end to end: Insights, alarms, and the views customers use daily.
Hold introductory 1:1s with each of your CREs. Learn their accounts, strengths and challenges.
Shadow CRE customer calls across the team.
Begin taking over your assigned accounts with support from the current owner.

In your first 60 days…

Run your own accounts independently.
Establish a regular 1:1 and feedback cadence with each CRE.
Attend CRE customer meetings and deliver structured feedback.
Audit the current team workflow. Identify the top gaps in triage, reporting and handoffs.
Join the CRE interview loop.

In your first 90 days…

Propose a plan to productionize the team’s workflow and start rolling it out.
Set individual development goals with each CRE.
Handle team escalations as first point of contact.
Lead at least one cross-account improvement with Product, such as an automated check or shared tooling.

General Interview Process All of our interviews are held via Google Meet, and an active camera connection is required.

Meeting with People Operations team member (30 minutes)
Meeting with Hiring Manager (60 minutes)
Meeting with VP of Engineering (30 minutes)
Meeting with Head of Customer Success (30 minutes)
Culture fit interview with Phaidra’s co-founders (30 minutes)

We use Kula as our hiring platform. During your interview, Kula's AI Notetaker will record a transcript of the meeting to allow the interviewer to focus on the interview, not the note taking.

Base Salary

US Residents:

Tier 1 (Largest highest-cost metros): 147,524 USD - 236,038 USD
Tier 2 (Other major metros): 140,147 USD - 224,236 USD
Tier 3 (Mid-sized metro areas): 132,771 USD - 212,434 USD
Tier 4 (All other locations): 125,395 USD - 200,632 USD

Canada Residents

Tier 1 (Vancouver, Toronto): 151,580 CAD - 242,529 CAD
Tier 2 (Montreal): 141,475 CAD - 226,360 CAD
Tier 3 (Waterloo, Ottawa, Calgary): 121,264 CAD - 194,023 CAD
Tier 4 (Smaller cities / rural areas): 111,159 CAD - 177,854 CAD

In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.

Benefits & Perks

Fast-paced, team-oriented environment where your work directly shapes the company’s direction.
We are a 100% remote company.
Competitive compensation & meaningful equity.
Outsized responsibilities & professional development.
Training is foundational; functional, customer immersion, and development training.
Medical, dental, and vision insurance (exact benefits vary by region).
Unlimited paid time off, with a required minimum of 20 days per year.
Paid parental leave (exact benefits vary by region).
Flexible stipends to support your workspace, well-being, and continued professional development.
Company MacBook.

Please note: Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns.

On being Remote We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie.

Equal Opportunity Employment Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at hiring@phaidra.ai.

E-Verify Notice Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here.

To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled.

Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire.

Candidates who advance beyond the initial screening stage will be required to sign a Non- Disclosure Agreement (NDA) in order to continue through the interview process.

All employment offers are contingent upon successful completion of employment authorization verification and applicable background checks, in accordance with local laws and company policies.

WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.

Apply About employer

Report this job