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Added 8 mins ago
AA
CSIO (64069)
ADAMS AND ASSOCIATES INC
Devens, MA
- $55,000 USD / year
Responsible for the management of the Center discipline, recognition and incentive program for students. Analyzes Center’s student discipline and incentive program and uses proper judgment…
Added 25 mins ago
CC
Emergency Preparedness Coordinator
Crook, County of (OR)
Prineville, OR
- $28.04 USD / hour
Under the supervision of the Modernization Manager, the Public Health Emergency Preparedness Coordinator fulfills the requirements of the Oregon Health Authority Emergency Preparedness…
Added 38 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Phoenix, AZ
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 42 mins ago
(PAR) Patient Access Representative - PRN
Ochsner Clinic Foundation
Northshore Region, LA
…obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of…
Added 49 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 49 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 53 mins ago
O
Principal Program Manager, Carbon Strategy & Innovation
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Evaluate opportunities to integrate carbon capture solutions into data center infrastructure, partnering with engineering, energy, and operations teams to assess emissions sources,…
Added 53 mins ago
O
Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · Austin, TX
- $116,600 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 1 hour ago
Patient Services Associate ED 24D FLEX
Care New England Health System
Providence, RI
High school graduate or equivalent and completion of an approved Nursing Assistant Training program and phlebotomy course required. Must maintain a current R. I. Department of Health CNA…
Added 1 hour ago
Distribution Center - Quality Assurance Supervisor
HOME DEPOT U.S.A., INC.
United States
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team; may select team members and assess capabilities, provide technical…
Added 1 hour ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
MassMutual’s technical delivery for emerging technologies sits within R&D, the team is in growth mode, building out our generative and agentic AI technical talent alongside our change…
Added 1 hour ago
TG
Clinical Research Coordinator II
The General Hospital Corporation
United States
- $24.28 to $39.43 USD / hour
The Diabetes Research Center at Massachusetts General Hospital seeks a highly motivated individual to assume the position of Clinical Research Coordinator (CRC) II. This individual will…
Added 1 hour ago
J
GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
…Our partner is looking for a GPU Infrastructure Deployment Program Manager based in the United…
Added 1 hour ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Product Manager to lead the user experience strategy for Microsoft's internal capacity intelligence and decision platform. You will define how planners,…
Added 1 hour ago
Security & Compliance Manager
Wafer
San Francisco, CA
- Strong technical understanding of cloud infrastructure, identity and access, data handling and security controls.
Added 1 hour ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
…point. You work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the…
Added 1 hour ago
DISTINGUISHED SCIENTIST/ENGINEER FOR USW THEATER OPERATIONS
Naval Sea Systems Command
Naval Base Newport, RI
Added 2 hours ago
CG
Manufacturing Equipment Technology Program Manager
Chromalloy Gas Turbine LLC
Carson City, NV
- $114,337.92 to $150,068.52 USD / year
Added 2 hours ago
Administrative Assistant - Sales Operations Coordinator
Durr Systems
Southfield, MI
This role is a key part of the Sales organization, supporting the flow of both technical and commercial information across the team. You’ll work closely with Sales, Application Engineering,…
Added 2 hours ago
Manager of Research Computing
Loyola Marymount University
United States
Under general supervision, the Manager of Research Computing will oversee the development, implementation, and management of advanced computing resources and services to support the…
Added 2 hours ago
Clinical Manager
Fresenius Medical Care
Flowood, MS
…aspects of the operating functions, processes, and staff of the center (i.e. patient care, support, and administrative) while demonstrating the primary goal of efficiently providing…
Added 2 hours ago
WI
Technical Project Manager (Contractor)
WOW! Internet, Cable, and Phone
Denver, CO
- $61 USD / hour
At WOW!, you'll lead technical infrastructure projects that bring together systems, networks and the facilities that support them. From server refreshes and optical transport builds to data…
Added 2 hours ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…developers to innovate rapidly and securely. In this client-facing technical role, you will embody a "you build it, you run it" philosophy, designing scalable, resilient, and secure cloud…
Added 2 hours ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…developers to innovate rapidly and securely. In this client-facing technical role, you will embody a "you build it, you run it" philosophy, designing scalable, resilient, and secure cloud…
Added 2 hours ago
Aftermarket Sales Manager
Weichai America Corp.
Rolling Meadows, IL
Prospect and develop relationships with end users, power generation operators, data center customers, OEMs and other strategic accounts.

Phaidra

Customer Reliability Engineering Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Phaidra Phaidra builds AI agents for AI factories.

As demand for AI grows, data centers need to get more out of the power and infrastructure they already have. Power, cooling, and compute are closely connected, and making them work efficiently is one of the biggest challenges in scaling AI.

Phaidra builds AI agents that help data center operators understand their infrastructure, troubleshoot issues, and optimize how their facilities run. Our agents connect data across IT and OT systems, helping teams find problems faster and use existing resources more effectively. Operators use Phaidra to optimize performance, reliability, and efficiency. From helping technicians get to the root cause of an issue to optimize cooling and power allocation, our work helps data centers maximize tokens per watt.

Phaidra was founded in 2019 by former Google, DeepMind, and Trane engineers. Our team brings deep experience in AI, cybersecurity, mission-critical cooling, data centers, and industrial controls. We believe deploying AI in production demands deep domain expertise. We work closely with our partners to tackle challenges around real-world infrastructure at gigawatt-scale.

Our team has a track record of applying AI to the toughest problems. We achieved superhuman performance with DeepMind’s AlphaGo and cut the energy needed to cool Google’s data centers by 40%. We know AI deeply, and we know how to apply it in production for massive impact.

Phaidra can only achieve its mission if we work well together. Our core values define how we do that: Agency, Velocity, Craft, and Truth. We look for people who embody these values. They help our team deliver excellence consistently and build an engaging, supportive culture.

Phaidra is headquartered in the USA, but we are 100% remote with no physical office. We hire internationally with support from our partner, OysterHR. Our team is spread across the USA, Canada, the UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.

Who You Are You are a player-coach who leads a small team of Customer Reliability Engineers. You split your time about evenly between your own accounts and leading the team. On the account side, you own a set of deployed sites. You monitor Prism Insights, diagnose facility anomalies and close the loop with customers. On the team side, you manage a small team of CREs. You coach them, give them direct feedback and turn the team’s daily work into repeatable, scalable processes. You are the team’s first escalation point. You work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the best customer support team in the business.

Responsibilities

Manage and develop a team of Customer Reliability Engineers.
Hold regular 1:1s with each CRE. Set goals, track growth and contribute to performance reviews.
Attend some CRE customer meetings and give direct, actionable feedback afterward.
Act as the first escalation point for technical and customer issues across the team’s portfolio. Escalate to Customer Success leadership when broader involvement is needed.
Support the CRE hiring process. Interview candidates, help shape the interview plan and onboard new hires.
Productionize the team’s workflow. Standardize Insights triage, weekly findings reports, account reviews and customer communication.
Maintain and improve the CRE playbook, the Hypercare Weekly template and team documentation.
Coordinate handoffs from implementation teams at CX4.3, CX5.2 and CX6.
Keep consistent use of ticketing system, time tracking and other business systems across the team.
Contribute to team resource planning and account assignments.
Own a portfolio of named accounts. Monitor Prism Insights, then triage and diagnose facility issues.
Find patterns across the team’s accounts. Partner with Product to turn them into requirements, automated checks or tooling.
Travel to customer sites when warranted for training or escalations.

Key Qualifications

You have led, coached or mentored engineers in a customer-facing or operations role, formally or informally.
You have taken a messy, repeated problem and turned it into a process others follow.
You have owned customer escalations from detection through resolution.
You give candid, constructive feedback and hold yourself and others to a high bar.
You have helped interview, onboard or train new team members.
Working knowledge of chiller plant fundamentals, configurations, and sequence of operations.
Understanding of electrical power distribution systems.
Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics.
Working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus.
Understanding of data center cooling methodologies and controls, including chilled water and direct expansion systems.
Comfortable working with data center operations teams in the field.
Ability to turn customer-stated and customer-implied needs into clear requirements for the software development team.
Excellent communication skills. Ability to explain complex domain concepts and AI and ML concepts to non-experts.
Degree in Mechanical Engineering, Computer Science, Control Theory, Applied Mathematics or a related field, or equivalent experience.

Preferred Skills & Experience

Experience in mission-critical facilities, industrial controls, field service or reliability engineering.
Prior experience as a team lead or first-line manager.
Experience scaling a support function through rapid customer growth.
Experience defining team metrics, SLAs or customer health scoring.
Experience working with services within cloud platforms.
Experience applying AI, ML, and LLMs in controls applications.
Experience with statistics, analytics and domain relevant optimization problems.

Onboarding In your first 30 days…

Familiarize yourself with the company handbook, commissioning playbooks and CRE playbook.
Learn Prism end to end: Insights, alarms, and the views customers use daily.
Hold introductory 1:1s with each of your CREs. Learn their accounts, strengths and challenges.
Shadow CRE customer calls across the team.
Begin taking over your assigned accounts with support from the current owner.

In your first 60 days…

Run your own accounts independently.
Establish a regular 1:1 and feedback cadence with each CRE.
Attend CRE customer meetings and deliver structured feedback.
Audit the current team workflow. Identify the top gaps in triage, reporting and handoffs.
Join the CRE interview loop.

In your first 90 days…

Propose a plan to productionize the team’s workflow and start rolling it out.
Set individual development goals with each CRE.
Handle team escalations as first point of contact.
Lead at least one cross-account improvement with Product, such as an automated check or shared tooling.

General Interview Process All of our interviews are held via Google Meet, and an active camera connection is required.

Meeting with People Operations team member (30 minutes)
Meeting with Hiring Manager (60 minutes)
Meeting with VP of Engineering (30 minutes)
Meeting with Head of Customer Success (30 minutes)
Culture fit interview with Phaidra’s co-founders (30 minutes)

We use Kula as our hiring platform. During your interview, Kula's AI Notetaker will record a transcript of the meeting to allow the interviewer to focus on the interview, not the note taking.

Base Salary

US Residents:

Tier 1 (Largest highest-cost metros): 147,524 USD - 236,038 USD
Tier 2 (Other major metros): 140,147 USD - 224,236 USD
Tier 3 (Mid-sized metro areas): 132,771 USD - 212,434 USD
Tier 4 (All other locations): 125,395 USD - 200,632 USD

Canada Residents

Tier 1 (Vancouver, Toronto): 151,580 CAD - 242,529 CAD
Tier 2 (Montreal): 141,475 CAD - 226,360 CAD
Tier 3 (Waterloo, Ottawa, Calgary): 121,264 CAD - 194,023 CAD
Tier 4 (Smaller cities / rural areas): 111,159 CAD - 177,854 CAD

In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.

Benefits & Perks

Fast-paced, team-oriented environment where your work directly shapes the company’s direction.
We are a 100% remote company.
Competitive compensation & meaningful equity.
Outsized responsibilities & professional development.
Training is foundational; functional, customer immersion, and development training.
Medical, dental, and vision insurance (exact benefits vary by region).
Unlimited paid time off, with a required minimum of 20 days per year.
Paid parental leave (exact benefits vary by region).
Flexible stipends to support your workspace, well-being, and continued professional development.
Company MacBook.

Please note: Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns.

On being Remote We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie.

Equal Opportunity Employment Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at hiring@phaidra.ai.

E-Verify Notice Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here.

To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled.

Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire.

Candidates who advance beyond the initial screening stage will be required to sign a Non- Disclosure Agreement (NDA) in order to continue through the interview process.

All employment offers are contingent upon successful completion of employment authorization verification and applicable background checks, in accordance with local laws and company policies.

WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.

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