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Added 1 min ago
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Entry Level Project Manager Facilities & Construction
TEKsystems
East Hartford, CT
- $26 to $30 USD / hour
Entry level Project Manager Facilities & ConstructionLocation: East Hartford, CT (On-Site 5 Days per Week)Opportunity Type: Long-Term Career OpportunityLaunch Your Career in Construction &…
Added 3 mins ago
Applied Research Lead, AI for Teaching
Stanford
Stanford, CA
You will work closely with the lab’s project manager, who leads our educator and district partnerships, and with technical staff, postdocs, and graduate students who build and validate…
Added 5 mins ago
Global Recruiting Specialist
Revenue Management Solutions
Tampa, FL
…hiring experience from the first conversation with a hiring manager to a new hire’s first…
Added 5 mins ago
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Principal Project Manager
Insight Global
Lafayette, CO
- From $75 USD / hour
Strong Project/Program Management experience leading complex, cross-functional technical or operational projects
Added 5 mins ago
Customer Operations & Automation Manager
SimpliGov LLC
Remote, United States
The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers…
Added 6 mins ago
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Cloud & Platform Services Manager (Classified Manager)
Solano Community College
Fairfield, CA
- $112,625.53 to $131,755.93 USD / year
Under the direction of the assigned supervisor, the Cloud & Platform Services Manager is responsible for the planning, administration, and continuous improvement of the District’s cloud,…
Added 11 mins ago
Principal Product Manager
Zscaler
Remote, United States
Act as general manager of your product area, owning commercialization, technical direction, and product quality while balancing multiple priorities in a fast-paced environment
Added 12 mins ago
Engineering Product Manager
Cisco
Milpitas, CA
Drives technical and prioritization trade-offs balancing incoming vs. tech debt vs. feature velocity
Added 12 mins ago
Manager, Support & Observability
Arrow Electronics, Inc.
US-CO-Denver, CO
The Manager, Support & Observability will lead the production support, reliability and observability capabilities for GC Digital platforms. This role will evolve application support from…
Added 13 mins ago
Senior Manager, Forward Deployed Engineering
Workday, Inc.
CA
8+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, Software Development, or Product/Program Management within complex enterprise…
Added 14 mins ago
GRC Architect/ Information Security Manager- US
USA7 DXC Technology Services LLC
ANY CITY, TX
Translate business requirements into technical Archer specifications, data models, and workflow designs
Added 16 mins ago
Data Scientist Lead - Data, Modeling & Analytics
PNC Bank NA
Tysons Corner, VA · East Brunswick, NJ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 16 mins ago
Senior Product Operations Manager
ASSA ABLOY
Austin, TX
An Amazing Career Opportunity for a Senior Product Operations Manager!!
Added 17 mins ago
Manager, Firmware Engineering
Samsara
Remote, United States
…safe, all in real time on constrained hardware. As Engineering Manager, you'll own how AI moves from a trained model to firmware running reliably on devices in the field across Samsara's…
Added 17 mins ago
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Senior Logistics Program Manager - Supply Chain Life Cycle Operations
Lambda
San Jose, CA
- $161,000 to $215,000 USD / year
As the Senior Logistics Program Manager, you’ll report to the Sr. Manager of Logistics and Warehousing and own the operational logistics strategy and execution for data center hardware,…
Added 19 mins ago
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Technical Program Manager - NPI
Actalent
Mukilteo, WA
- $140,000 to $160,000 USD / year
Job Title: Technical Program Manager Defense SystemsPlacement Type: Direct Placement FTELocation: 100% Onsite Top Skills-An understanding of engineering principles-The ability to interface…
Added 19 mins ago
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Senior Project Manager
Actalent
Portland, OR
- $50 to $65 USD / hour
This Sr. Project Manager leads multiple engineering and product development programs from concept through testing, validation, and production launch. The role partners closely with…
Added 19 mins ago
A
Workflow & Planning Systems Implementation Manager
Actalent
Detroit, MI
- $46 to $50 USD / hour
…ManagerJob DescriptionThe Workflow & Planning Systems Implementation Manager is responsible for implementing and integrating a modernized workflow and planning solution that delivers a…
Added 19 mins ago
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Autocad Drafter
Actalent
Milwaukee, WI
- $25 to $30 USD / hour
…collaborate closely with a small planning team and a remote manager, using MS Excel to log and track plans while contributing to high-quality architectural and interior design projects in a…
Added 29 mins ago
Enablement Lead
Raspberry AI
New York, NY
Today these teams have no dedicated manager. You'll build the function around them: one operating rhythm, shared playbooks, clear handoffs from presales to onboarding to adoption, and a…
Added 34 mins ago
Product Manager, Digital Experiences
Visa U.S.A. Inc.
San Francisco, CA
The Product Manager, Digital Experiences is responsible for supporting the development and delivery of digital experiences and platform capabilities across Visa.com. This role partners…
Added 37 mins ago
Federal Pipeline Manager & Proposal Writer (Remote)
Praescient Analytics
FAIRFAX, VA
During proposal surges, serve as alternate proposal manager or volume lead; develop compliance matrices and outlines; write technical, management, staffing, past-performance, resume, and…
Added 38 mins ago
Manager, IT Security
Promega
Madison, WI
Right now we are building in two directions at once. We are standing up a formal certification program spanning ISO 27001, SOC 2 and regulatory requirements across the regions we operate…
Added 38 mins ago
Director, Technical Program Management
Docusign
San Francisco, CA
As Director of Technical Program Management (TPM), you will serve as a strategic partner to Product and Engineering executive leadership, driving the operational engine behind our…
Added 45 mins ago
International Tax Manager
Samsara
Remote, United States
Research and document international tax technical positions, and communicate recommendations clearly to the Senior Tax Manager, VP of Tax, and finance partners.

Pfizer

Manager, ServiceNow Platform Administrator

Chesterfield, MO, United States

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Job details

Posting language: English

Original job description

Summary

USE YOUR POWER FOR PURPOSE

As the Manager, ServiceNow Senior Platform Administrator, you will be a hands-on technical expert responsible for the day-to-day health, stability, and security of Pfizer's ServiceNow platform. Reporting into the ServiceNow Platform Owner, you will own core administration duties - user and access management, environment monitoring, upgrades, and platform configuration - across a multi-module instance spanning ITSM, ITOM/HAM, CSM, HRSD, ECP with 1.5M users, 10K Fulfillers, 1 prod and 7 Non Prod instances.

You will partner closely with Product Owners, Developers, the Release Manager, Security Lead, and Integration Lead to keep the platform performant, compliant, and audit-ready, while providing configuration guidance to development squads across our Platform Services Center of Excellence. This is an individual-contributor role: you will exercise significant technical judgment and operate independently on moderately complex problems, escalating only unusual or highly complex issues.

WHAT YOU WILL ACHIEVE

In this role, you will manage and maintain the ServiceNow platform, ensuring its smooth operation and optimal performance.

+ You will own the day-to-day administration of the ServiceNow platform - user and group management, roles, ACLs, and access controls - across production and non-production environments, ensuring platform stability and usability.

+ You will lead planning and execution of platform upgrades, patches, cloning, and release validation, coordinating with the Release Manager and Product Owners to minimize disruption and technical debt.

+ You will monitor platform health and performance in real time; diagnose, troubleshoot, and resolve incidents, escalating complex or novel issues to the Platform Architect or vendor support as needed.

+ You will conduct regular system audits, ensuring compliance with Pfizer's standards and policies.

+ You will maintain accurate system documentation, including configuration records, troubleshooting runbooks, and impact assessments for platform changes.

+ You will stay abreast of ServiceNow's best practices, emerging technologies, and industry trends, leveraging them to enhance the platform's capabilities.

+ You will support evaluation and rollout of new platform capabilities, including Now Assist / AI-enabled features, as Pfizer expands its ServiceNow footprint.

+ You will make decisions to resolve moderately complex problems, developing new options when necessary. Your decisions will be guided by policies in non-standard situations, and you will be expected to operate independently in ambiguous situations.

+ You will generally review your own work, seeking directional review from others when necessary. In this role, you will also have the opportunity to review the work of other colleagues in a mentor role, providing constructive feedback and guidance.

In this role, you will be the driving force behind our platform administration, ensuring that our platform and products are running smoothly and efficiently. You will be the go-to person for all things related to our platform, from troubleshooting issues to implementing new features. Your expertise will be crucial in helping us to continue to innovate and stay ahead of the competition.

HERE IS WHAT YOU NEED (Minimum Requirements)

+ Applicant must have a bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR as associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience.

+ Minimum of 3 years of hands-on experience with ServiceNow platform administration, configuration, development, or technical platform management.

+ Hands-on experience developing and configuring solutions on the ServiceNow platform, including use of JavaScript, HTML, and CSS.

+ Experience managing ServiceNow platform upgrades, patches, and release cycles, including troubleshooting complex configuration, application, and integration issues.

+ Demonstrated knowledge of ServiceNow platform architecture, configuration, integrations, and platform development best practices.

+ Experience implementing and supporting platform security, data privacy, access controls, and compliance requirements.

+ Experience managing an enterprise technology platform across its lifecycle, including development, release management, upgrades, operational support, and continuous improvement.

+ Demonstrated ability to manage multiple concurrent projects, releases, or platform priorities in a complex enterprise environment.

+ Strong written and verbal communication skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to both technical and non-technical stakeholders.

+ ServiceNow Certified System Administrator (CSA) certification.

BONUS POINTS IF YOU HAVE (Preferred Requirements)

+ ServiceNow Certified Application Developer (CAD) certification or Certified Implementation Specialist certification in one or more relevant modules, such as ITSM, HRSD, CSM, or ITOM.

+ Advanced experience with ServiceNow platform administration, configuration, development, and integration.

+ Experience with ServiceNow security hardening, including domain separation and Edge Encryption, and experience supporting compliance or audit requirements in a regulated environment.

+ Experience implementing or supporting AI-enabled ServiceNow capabilities, such as Now Assist, and/or automation and testing capabilities, such as Automated Test Framework (ATF).

+ Experience working within Agile/Scrum delivery models and participating in cross-functional platform governance, architecture, or release management forums.

+ Demonstrated ability to diagnose and resolve complex platform, application, configuration, or integration issues.

+ Experience identifying platform performance, configuration, or operational issues and implementing corrective actions.

+ Demonstrated ability to effectively manage changing priorities, requirements, and delivery timelines in a complex enterprise environment.

PHYSICAL/MENTAL REQUIREMENTS

N/A

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Up to 10% of travel may be required to different Pfizer/Vendor locations to support platform initiatives

Occasional evening and weekend work is required to support release windows and incident response.

OTHER JOB DETAILS

Work Location Assignment: Hybrid

Last Date to Apply for Job: November 5, 2026

The annual base salary for this position ranges from $99,200.00 to $165,400.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contribut...

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