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Added 1 min ago
Transportation Manager
Performance Food Group
OH
Growth opportunities performing essential work to support America's food distribution system
Added 2 mins ago
Senior, Environmental, Health & Safety Program Manager
American Water
West Point, NY
Develop, document, provide training and oversee the implementation of the Company’s Environmental Policies.
Added 2 mins ago
Senior, Environmental, Health & Safety Program Manager
American Water
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Develop, document, provide training and oversee the implementation of the Company’s Environmental Policies.
Added 2 mins ago
Principal Solution Engineer - Oracle EPM and Hyperion HFM
American Water
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…Will serve as the primary technical contact for both Oracle system including EPBCS and on-prem Hyperion HFM ensuring alignment with the ongoing transformation program and supporting any…
Added 2 mins ago
PF
Business Analyst
Performance Food Group
TX
- Up to $75,000 USD / year
· Growth opportunities performing essential work to support America’s food distribution system
Added 3 mins ago
Shelter Operations Manager
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The Project Manager provides operational leadership and administrative oversight for Bayaud Works’ Family Non-Congregate Shelter programs, with primary responsibility for the Tamarac site.…
Added 3 mins ago
Employee Health & Benefits Account Manager
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Added 3 mins ago
Software Safety Manager
Stellantis
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…is looking for an experienced and innovative Software Safety…
Added 4 mins ago
CC
Adjunct Baking and Pastry Instructor (TEMPORARY)
Contra Costa Community College District
CA
- $77.87 to $151.16 USD / hour
Membership in State Teachers Retirement System (STRS)
Added 7 mins ago
Senior Manager, Operations - Knowledge Management
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United States
Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Added 7 mins ago
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Program Manager Burn Program - Full Time Days
NewYork-Presbyterian Hospital
United States
- Full-time
The Burn Program Manager (BPM) is an essential role for the William Randolph Hearst Burn Center at New York Presbyterian / Weill Cornell Medical Center.
Added 7 mins ago
Lead System Analyst, Interactive (37695)
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Added 10 mins ago
Chief, Critical Facilities (AUS)
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…necessary costs, and documenting project results for future implementation at other…
Added 10 mins ago
Advanced Systems Engineer
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Added 12 mins ago
Marketing Communication Specialists
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Added 12 mins ago
Human Resources Manager (Workers Comp, Safety, Benefits, LOAs)
Fresno Economic Opportunities Commission
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The Human Resources Manager is responsible for leading and directing the routine function(s) of the Human Resources (HR) department including recruitment, administering pay, benefits and…
Added 13 mins ago
Business Management Specialist, Data Management
TD Bank, N.A.
Portland, ME · Greenville, SC · Charlotte, NC · Mount Laurel, NJ
…with operational excellence. Reporting to the Senior Group Manager, Finance & Operations, the Business Management Specialist (US) will play a key role in ensuring excellence in data…
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Solutions Analyst IV - Encompass Administrator
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Manages and administers systems business functions to ensure continuous and uninterrupted system availability
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Added 17 mins ago
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Reports to the Executive Director, Community Impact. The Manager, Early Childhood Services is responsible for planning, organizing, and managing assigned Early Childhood Services, with…
Added 17 mins ago
L
Senior Accountant
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- $73,000 to $105,000 USD / year
…information for Liberty Utilities. Reporting to the Accounting Manager or Senior Manager, this role supports month-end and year-end close activities, financial reporting, account…
Added 17 mins ago
Manufacturing Engineer I
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Senior Aerospace SSP, a division of Senior plc, is the world’s largest aerospace high-pressure ducting system supplier. Starting as ‘Stainless Steel Products’ in 1945, and acquired by…
Added 18 mins ago
Intermediate Revenue Cycle Analyst
Team Member Services
Remote, United States
…ancillary department staff. Responsibilities for this role include system maintenance, problem analysis, solution recommendation, workflow documentation, and effective…
Added 19 mins ago
TC
Restorative Practices Specialist
Travis County
Austin, TX
- $62,318.07 to $77,897.59 USD / year
This position provides training, coaching, and implementation support in restorative and trauma-informed practices to staff and community partners. This job strengthens collaboration among…

Pfizer

Manager, ServiceNow Platform Administrator

Chesterfield, MO, United States

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Job details

Posting language: English

Original job description

Summary

USE YOUR POWER FOR PURPOSE

As the Manager, ServiceNow Senior Platform Administrator, you will be a hands-on technical expert responsible for the day-to-day health, stability, and security of Pfizer's ServiceNow platform. Reporting into the ServiceNow Platform Owner, you will own core administration duties - user and access management, environment monitoring, upgrades, and platform configuration - across a multi-module instance spanning ITSM, ITOM/HAM, CSM, HRSD, ECP with 1.5M users, 10K Fulfillers, 1 prod and 7 Non Prod instances.

You will partner closely with Product Owners, Developers, the Release Manager, Security Lead, and Integration Lead to keep the platform performant, compliant, and audit-ready, while providing configuration guidance to development squads across our Platform Services Center of Excellence. This is an individual-contributor role: you will exercise significant technical judgment and operate independently on moderately complex problems, escalating only unusual or highly complex issues.

WHAT YOU WILL ACHIEVE

In this role, you will manage and maintain the ServiceNow platform, ensuring its smooth operation and optimal performance.

+ You will own the day-to-day administration of the ServiceNow platform - user and group management, roles, ACLs, and access controls - across production and non-production environments, ensuring platform stability and usability.

+ You will lead planning and execution of platform upgrades, patches, cloning, and release validation, coordinating with the Release Manager and Product Owners to minimize disruption and technical debt.

+ You will monitor platform health and performance in real time; diagnose, troubleshoot, and resolve incidents, escalating complex or novel issues to the Platform Architect or vendor support as needed.

+ You will conduct regular system audits, ensuring compliance with Pfizer's standards and policies.

+ You will maintain accurate system documentation, including configuration records, troubleshooting runbooks, and impact assessments for platform changes.

+ You will stay abreast of ServiceNow's best practices, emerging technologies, and industry trends, leveraging them to enhance the platform's capabilities.

+ You will support evaluation and rollout of new platform capabilities, including Now Assist / AI-enabled features, as Pfizer expands its ServiceNow footprint.

+ You will make decisions to resolve moderately complex problems, developing new options when necessary. Your decisions will be guided by policies in non-standard situations, and you will be expected to operate independently in ambiguous situations.

+ You will generally review your own work, seeking directional review from others when necessary. In this role, you will also have the opportunity to review the work of other colleagues in a mentor role, providing constructive feedback and guidance.

In this role, you will be the driving force behind our platform administration, ensuring that our platform and products are running smoothly and efficiently. You will be the go-to person for all things related to our platform, from troubleshooting issues to implementing new features. Your expertise will be crucial in helping us to continue to innovate and stay ahead of the competition.

HERE IS WHAT YOU NEED (Minimum Requirements)

+ Applicant must have a bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR as associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience.

+ Minimum of 3 years of hands-on experience with ServiceNow platform administration, configuration, development, or technical platform management.

+ Hands-on experience developing and configuring solutions on the ServiceNow platform, including use of JavaScript, HTML, and CSS.

+ Experience managing ServiceNow platform upgrades, patches, and release cycles, including troubleshooting complex configuration, application, and integration issues.

+ Demonstrated knowledge of ServiceNow platform architecture, configuration, integrations, and platform development best practices.

+ Experience implementing and supporting platform security, data privacy, access controls, and compliance requirements.

+ Experience managing an enterprise technology platform across its lifecycle, including development, release management, upgrades, operational support, and continuous improvement.

+ Demonstrated ability to manage multiple concurrent projects, releases, or platform priorities in a complex enterprise environment.

+ Strong written and verbal communication skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to both technical and non-technical stakeholders.

+ ServiceNow Certified System Administrator (CSA) certification.

BONUS POINTS IF YOU HAVE (Preferred Requirements)

+ ServiceNow Certified Application Developer (CAD) certification or Certified Implementation Specialist certification in one or more relevant modules, such as ITSM, HRSD, CSM, or ITOM.

+ Advanced experience with ServiceNow platform administration, configuration, development, and integration.

+ Experience with ServiceNow security hardening, including domain separation and Edge Encryption, and experience supporting compliance or audit requirements in a regulated environment.

+ Experience implementing or supporting AI-enabled ServiceNow capabilities, such as Now Assist, and/or automation and testing capabilities, such as Automated Test Framework (ATF).

+ Experience working within Agile/Scrum delivery models and participating in cross-functional platform governance, architecture, or release management forums.

+ Demonstrated ability to diagnose and resolve complex platform, application, configuration, or integration issues.

+ Experience identifying platform performance, configuration, or operational issues and implementing corrective actions.

+ Demonstrated ability to effectively manage changing priorities, requirements, and delivery timelines in a complex enterprise environment.

PHYSICAL/MENTAL REQUIREMENTS

N/A

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Up to 10% of travel may be required to different Pfizer/Vendor locations to support platform initiatives

Occasional evening and weekend work is required to support release windows and incident response.

OTHER JOB DETAILS

Work Location Assignment: Hybrid

Last Date to Apply for Job: November 5, 2026

The annual base salary for this position ranges from $99,200.00 to $165,400.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contribut...

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