Office Manager

Position Title: Office Manager Position Purpose and Objectives: Ensure the branch runs smooth from first contact to close out Employment Status: ☒ Exempt (salaried) or ☐ Nonexempt (hourly)

Exudes Company Core Values:

• Safety Oriented
• Quality Work
• Hospitality
• Honesty/Integrity
• Growth Focused

Specific Duties, Functions, and Responsibilities:

• Customer Service at all times
• Job Coordinator at all times
• Answer phones, podium, google requests, etc…
• Create contacts and jobs in JobNimbus
• Set estimator appointments
• Order eagle views
• Issue Dispatch Authorization Forms
• Create Work Orders
• Order Materials
• Schedule with Superintendent
• Schedule with Clients
• Coordinate with Suppliers
• Generate Labor Agreements
• Help with in-person applications
• Take payments and deposit at bank
• On and off board employees
• Maintain a clean and welcoming branch environment
• Ensure your role within the Pfeifer experience
• Manage jobs from Appt Set to “in Progress”
• Gather all close out documents
• Generate Final Invoice
• Enhance the brand reputation in the region

Required Knowledge, Skills, and Abilities:

• Fast learner
• Clear and effective communication; verbal, nonverbal, written, and auditory
• Technologically sound using a computer, tablet, phone, and all company platforms
• Strong Organizational Skills and ability to multi-task
• Manager role experience
• Willingness to learn and become a professional in the realm of roofing and estimating
• Ability to work both independently and as a team
• Gets it, wants it, and has capacity to do it

Education and Experience:

Essential

• Previous management experience
• Customer service experience
• Fluent in all English communication skills; verbal and visual
• Knows the construction basics
• Ability to use/learn Pfeifer business technologies Preferred
• Dispatch manager experience
• Bilingual English/Spanish

The duties of the Office Manager position may be reasonably modified occasionally at Pfeifer Roofing, Inc’s discretion.