Jobs in the United States

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Technical Program Manager Defense Systems
Actalent
Mukilteo, WA
- $140,000 to $160,000 USD / year
This role leads complex aerospace and defense programs that integrate engineering, manufacturing, quality, and customer requirements across hypersonics, strategic missile defense, tactical…
Added 4 mins ago
Placing Manager-NRF Columbia Basin
Nucor Steel Auburn, Inc.
Burbank, WA
…field decisions impact revenue, labor costs, gross margin, customer relationships, and overall branch performance. Cross-functional exposure and partnerships with Estimating, Sales, PM,…
Added 4 mins ago
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STORE MANAGER CANDIDATE - CENTRALIA, WA STORE #22596
Dollar General
Centralia, WA
- $19.88 USD / hour
The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and…
Added 5 mins ago
Materials Science Sales Manager
ThermoFisher Scientific
Bothell, WA
The Sales Manager will lead the growth of the Materials Science Electron Microscopy business in North America and report directly to the Director of Sales. You will lead, coach, and develop…
Added 5 mins ago
AA
Policy & Procedures Specialist
Alaska Airlines
Renton, WA
- $102,000 USD / year
…contributor, this role makes recommendations to improve the research, development, documentation, implementation, and interpretation of policies to support frontline agents,…
Added 5 mins ago
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Wireless Retail Sales Associate - W2947
OSL Retail Services
VANCOUVER, WA
- $20.13 USD / hour
…perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile…
Added 5 mins ago
Automotive Sales Desk Manager
Lithia & Driveway
Spokane, WA
The Automotive Sales Desk Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training,…
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Human Resources Partner - Employee Relations
Skookum Contract Services
Spokane, WA
- $38.54 to $44.68 USD / hour
A recognized leader in inclusive employment and workforce development.
Added 5 mins ago
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Property Management Associate
Brookfield Properties
Spokane, WA
- $24.04 to $33.65 USD / hour
…functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and…
Added 5 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Bellevue, WA
…Partner (DSP) and DA onboarding and eligibility. The Sr. Program Manager defines screening and eligibility policy, programs, and mechanisms in a complex and ambiguous space, ensuring…
Added 5 mins ago
Remote Project Manager - Structural Steel
GPAC
Frederick, MD
A well-established structural steel contractor is seeking an experienced Project Manager to oversee complex structural steel projects from contract award through completion. This is a…
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District 2 - Assistant Store Leader
Kroger Family of Companies
Bellevue, WA
Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and profit results.…
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(USA) Staff, Product Manager - WMC Data Foundation
Walmart
Bellevue, WA
- $132,000 to $264,000 USD / year
As a Staff Product Manager, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value realization. This role requires deep…
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Customer Success Account Manager
ManpowerGroup
Redmond, WA
- $55 to $57 USD / hour
Our client, a technology and cloud-focused organization, is seeking a Customer Success Account Manager to join their team. As a Customer Success Account Manager, you will be part of the…
Added 5 mins ago
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Asst Chief Engineer
CBRE
Redmond, WA
- $53 to $57.69 USD / hour
Track thetraining and development of staff. Conduct performance evaluations and providecoaching opportunities. Oversee the recruiting and hiring of new employees.
Added 5 mins ago
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Executive Business Administrator, Mojang Studios CEO
Microsoft Corporation
Redmond, WA
- $33.89 to $73.65 USD / hour
Why play? Well, play is at the heart of everything we do. It’s the blocky backbone of our games, the core of our development philosophy, and even the origin of our name. From the relentless…
Added 5 mins ago
Senior Product Owner/Manager, Next Best Action Configuration
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Olympia, WA
Contribute to the development of scalable documentation and configuration practices that enable broader adoption of NBA capabilities across the enterprise.
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Senior Product Owner
Humana
Olympia, WA
Cultivates relationships between business and IT partners to facilitate product development that provides high customer value
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Clinical Research Associate II - West or Pacific Northwest US - FSP
Parexel
Olympia, WA
The Clinical Research Associate II will act as the primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites.
Added 5 mins ago
Manager, Enterprise Communications & Channels
Amentum
Olympia, WA
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 5 mins ago
Portal Administrator
Maximus
Olympia, WA
Support the development of web-based applications, including online customer service platforms.
Added 5 mins ago
Senior ALC Developer
Maximus
Olympia, WA
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
Added 5 mins ago
Sr. Sales Manager
Oshkosh Corporation
Olympia, WA
…executive leadership to achieve revenue, profitability, and customer objectives. Leads through subordinate leaders while fostering a culture of accountability, collaboration, innovation,…
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Senior ALC Developer
Maximus
Olympia, WA
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
Added 5 mins ago
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Senior ALC Developer PART TIME
Maximus
Olympia, WA
- Part-time
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…

PetSmart

Retail Operations Manager

Frederick, MD, United States

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Job details

Experience: 3+ years of retail leadership or experience in a customer-focused environment.
Working hours: 30 hours per week
Posting language: English
Posted: Sep 27, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits*
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
Identifies and reacts to sales trends through analysis and merchandising activities.
Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.

Expense Management:

Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Analyzes inventory management reporting to identify trends, opportunities, and root causes.
Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.

Qualifications

3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility

Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.

Essential physical demands and work environment

Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law *In accordance with the Affordable Care Act (ACA), associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.

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