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Added 2 mins ago
Project Manager, AI Seller Experience
Cisco
Research Triangle Park, NC
You will join the AI Seller Experience (ASE) team, a critical part of Global GTM Sales Strategy, Planning & Operations (SSPO). Our mission is to reinvent how Cisco sells by integrating AI…
Added 2 mins ago
Marketing Manager - Strategy, Planning and Operations
Cisco
Austin, TX
As a Marketing Manager within Strategy, Planning & Operations, you will serve as a strategic project and program manager dedicated to supporting Cisco's Partner Marketing leadership team.…
Added 2 mins ago
GL
Summer Travel Camp Director, Chicago Region (2027)
Galileo Learning
Chicago, IL
- $22 to $24 USD / hour
…when extra support is needed.Reporting to your Field Program Manager, you'll keep operations running smoothly, mentor staff, and create joyful, safe, and inspiring camp…
Added 2 mins ago
GL
Summer Travel Camp Director, East Bay Region (2027)
Galileo Learning
Oakland, CA
- $23 to $25 USD / hour
…when extra support is needed.Reporting to your Field Program Manager, you'll keep operations running smoothly, mentor staff, and create joyful, safe, and inspiring camp…
Added 2 mins ago
GL
Summer Travel Camp Director, Peninsula/SF Region (2027)
Galileo Learning
San Francisco, CA
- $23 to $25 USD / hour
…when extra support is needed.Reporting to your Field Program Manager, you'll keep operations running smoothly, mentor staff, and create joyful, safe, and inspiring camp…
Added 2 mins ago
GL
Summer Travel Camp Director, South Bay Region (2027)
Galileo Learning
San Jose, CA
- $23 to $25 USD / hour
…when extra support is needed.Reporting to your Field Program Manager, you'll keep operations running smoothly, mentor staff, and create joyful, safe, and inspiring camp…
Added 2 mins ago
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Summer Travel Camp Director, South LA/OC/SD Region (2027)
Galileo Learning
Irvine, CA
- $23 to $25 USD / hour
…when extra support is needed.Reporting to your Field Program Manager, you'll keep operations running smoothly, mentor staff, and create joyful, safe, and inspiring camp…
Added 2 mins ago
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Summer Travel Camp Director, Seattle Region (2027)
Galileo Learning
Seattle, WA
- $23 to $25 USD / hour
…when extra support is needed.Reporting to your Field Program Manager, you'll keep operations running smoothly, mentor staff, and create joyful, safe, and inspiring camp…
Added 2 mins ago
GL
Summer Travel Camp Director, LA North Region (2027)
Galileo Learning
Burbank, CA
- $23 to $25 USD / hour
…when extra support is needed.Reporting to your Field Program Manager, you'll keep operations running smoothly, mentor staff, and create joyful, safe, and inspiring camp…
Added 2 mins ago
Data Center Operations Site Lead
Google
Lima, OH
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As…
Added 5 mins ago
IT Project Manager (Canton, MI)
Automated Media, Inc
Cleveland, OH
The IT Project Manager leads the portfolio of IT initiatives supporting U.S. TireWorks, Canada TireWorks, Wheels, and affiliate programs from intake through implementation and…
Added 6 mins ago
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Engagement Manager - IT/Data (Pharma/Life Sciences Industry REQUIRED)
TEKsystems
Parsippany, NJ
- $37 to $40.86 USD / hour
Engagement Manager (Client Transition Manager) | 100 % Remote (EST)*MUST HAVE experience in Pharmaceuticals or Life sciences* Position SummaryThe Engagement Manager serves as the primary…
Added 8 mins ago
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Unit Operations Supervisor - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $35.81 to $54.8 USD / hour
…reports directly to a division or department head. The Unit Operations Supervisor is primarily responsible for coordinating and managing staff and operational activities of multiple small…
Added 12 mins ago
ASSISTANT GENERAL MANAGER- CNC
COMANCHE
Lawton, OK
The Assistant General Manager is responsible for assisting the GM with the overall operation of their respective property in accordance with all applicable tribal, federal, and state laws…
Added 13 mins ago
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Project Engineer - Infrastructure Group
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Dallas, TX
- $64,800 to $90,000 USD / year
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Added 13 mins ago
Field Sales Manager
Arrow Electronics
Helena, MT
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 13 mins ago
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Facets Product Consultant - Manager
Cognizant
Helena, MT
- $113,000 to $130,000 USD / year
Analyze business requirements, market needs, and stakeholder feedback to identify opportunities for product enhancements, process improvements, and innovation.
Added 13 mins ago
Precision Agriculture Testbeds Manager
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Bozeman, MT
The Precision Agriculture Testbeds Manager is responsible for the operational coordination, project management, and partner engagement activities associated with Montana State University’s…
Added 18 mins ago
Forward Deployment (FD) Agentic Solutions Consultant - Sales
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Added 20 mins ago
Clinical Manager- RN License Required
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Recommends employment decisions for staff to the director of operations, including decisions to hire, fire, advance, promote or change status.
Added 21 mins ago
Senior Manager, Global Supply Chain Optimization & Process Excellence
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The Senior Manager, Global Supply Chain Optimization & Process Excellence will lead end-to-end (E2E) supply chain process improvement, project delivery, and global inventory optimization…
Added 21 mins ago
Corporate Credit Manager
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We are seeking an experienced Credit Manager with a solid track record in credit management to lead our team. The Credit Manager, based at our corporate headquarters, will support our field…
Added 21 mins ago
District Sales Manager
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…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 22 mins ago
Program Manager Senior
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We are seeking a strategic Marketing Program Manager Senior to lead complex, cross-functional initiatives that advance marketing priorities and deliver measurable business outcomes. This…
Added 23 mins ago
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WINTER 26-27 - Receiving Clerk - On-Mountain Dining
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…organization of the receiving area. This position reports to (Insert Manager Job…

PetSmart

Retail Operations Manager

Garner, NC, United States

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Job details

Experience: 3+ years of retail leadership or experience in a customer-focused environment.
Working hours: 30 hours per week
Posting language: English
Posted: Sep 27, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits*
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
Identifies and reacts to sales trends through analysis and merchandising activities.
Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.

Expense Management:

Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Analyzes inventory management reporting to identify trends, opportunities, and root causes.
Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.

Qualifications

3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility

Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.

Essential physical demands and work environment

Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law *In accordance with the Affordable Care Act (ACA), associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.

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