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Added 1 min ago
Assistant Store Manager - Customer Experience
PetSmart
Warminster, PA
…This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared…
Added 1 min ago
Assistant Store Manager - Customer Experience
PetSmart
Whitehall, PA
…This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared…
Added 1 min ago
PetsHotel Lead
PetSmart
Scottsdale, AZ
Hotel Operations and Overall Store Experience:
Added 1 min ago
Retail Operations Lead
PetSmart
Dallas, TX
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 1 min ago
Retail Operations Manager
PetSmart
Whitehall, PA
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and…
Added 1 min ago
Retail Operations Manager
PetSmart
Sherman, TX
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and…
Added 4 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Dubois, PA
- $14 to $16 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 4 mins ago
CO
Sales Associate (Part-Time) - Texas Palmyra Highway, Honesdale
Commonwealth of Pennsylvania
Honesdale, PA
- $17.88 USD / hour
- Part-time
Added 4 mins ago
M
Production Associate
ManpowerGroup
Denver, PA
- $16.97 to $17.22 USD / hour
The General Production Associate is an entry-level role responsible for supporting daily manufacturing operations. Team members rotate through multiple production positions to ensure…
Added 4 mins ago
CO
Sales Associate (Part-Time) - Kendig Square, Willow Street Pike North, Willow St
Commonwealth of Pennsylvania
Willow Street, PA
- $17.88 USD / hour
- Part-time
Added 4 mins ago
OS
Temporary Seasonal Retail Store Associate - Part Time - Shifts needed starting at 3pm to 9pm/close, must be available on Sundays!
Ocean State Job Lot
Wind Gap, PA
- $13 USD / hour
- Part-time
The Seasonal Peak Associate role at OSJL is a temporary seasonal position that is responsible for supporting a range of essential store operations, including register support, freight…
Added 4 mins ago
OS
Temporary Seasonal Retail Store Associate - Part Time - Shifts needed starting at 2pm to 9pm/close and must be available on Saturday and Sunday!
Ocean State Job Lot
Willow Street, PA
- $13 USD / hour
- Part-time
The Seasonal Peak Associate role at OSJL is a temporary seasonal position that is responsible for supporting a range of essential store operations, including register support, freight…
Added 5 mins ago
Customer Service Associate
Par Mar Stores
Sarver, PA
…Expectations of Total Quality Service to our Guests. Assist Store Management in day-to-day store operations and completion of paper work when necessary. 1. Availability: Consistently follow…
Added 5 mins ago
CO
Sales Associate (Part-Time) - Doylestown Pointe Plaza, Easton Road, Warrington
Commonwealth of Pennsylvania
Warrington, PA
- $17.88 USD / hour
- Part-time
Added 5 mins ago
M
Production Associate
ManpowerGroup
Downingtown, PA
- $18 to $18.25 USD / hour
As a General Production Associate, you'll play a critical role in helping deliver high-quality products while maintaining the highest standards of safety, food safety, and operational…
Added 5 mins ago
Housekeeping/ Custodial Associate- FT
Boscov's Department Store, LLC
Media, PA
As a Retail Housekeeping Associate, you will be responsible for ensuring the cleanliness of the building including but not limited to the restrooms, selling floor, office spaces & other…
Added 5 mins ago
T
Keyholder
Torrid
Woodfield Mall, IL
- $16.4 to $18.45 USD / hour
As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an…
Added 5 mins ago
Retail supervisor
Columbia Sportswear
Pottstown, PA
Added 5 mins ago
B
Retail Shortage Control - Part Time
Burlington
York, PA
- $13.5 USD / hour
- Part-time
As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of…
Added 6 mins ago
Customer Service - Par Mar Store #104
Par Mar Stores
Pittsburgh, PA
…Expectations of Total Quality Service to our Guests. Assist Store Management in day-to-day store operations and completion of paper work when necessary. 1. Availability: Consistently follow…
Added 16 mins ago
WF
Overnight Produce Team Receiver - Full Time
Whole Foods Market
Dedham, MA
- $19 to $25.4 USD / hour
- Full-time
…friendly, and efficient customer service. Support the Team Leader, Associate Team Leader, Supervisor and Regional Team by maintaining regional standards.…
Added 19 mins ago
Fresh Cut Produce Clerk
Albertsons Companies
MOUNT VERNON, WA · Mount Vernon, WA
· Teamwork: Willingness to support fellow associates and contribute to a positive store culture.
Added 19 mins ago
Deli Clerk
Albertsons Companies
FREEHOLD, NJ · Freehold, NJ
…position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from…
Added 19 mins ago
Deli Clerk
Albertsons Companies
EUGENE, OR · Eugene, OR
…position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from…
Added 19 mins ago
Fresh Cut Produce Clerk
Albertsons Companies
SHELBY, MT · Shelby, MT
· Teamwork: Willingness to support fellow associates and contribute to a positive store culture.

PetSmart

Retail Operations Manager

Amherst, NY, United States

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Job details

Experience: 3+ years of retail leadership or experience in a customer-focused environment.
Working hours: 30 hours per week
Posting language: English
Posted: Sep 27, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits*
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
Identifies and reacts to sales trends through analysis and merchandising activities.
Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.

Expense Management:

Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Analyzes inventory management reporting to identify trends, opportunities, and root causes.
Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.

Qualifications

3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility

Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.

Essential physical demands and work environment

Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law *In accordance with the Affordable Care Act (ACA), associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.

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More about this job

Skills

Retail operations
Merchandising
Inventory management
Leadership
Recruitment
Coaching
Onboarding
Cleaning
Regulatory compliance
Stocking
Communication skills
Sales
Reporting
Opening and closing procedures
Organizational skills
Attention to detail

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