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Added 6 mins ago
B
Seasonal Retail Stocking Associate - Part Time
Burlington
Henderson, NV
- $13 USD / hour
- Part-time
…nation, join the Burlington Stores, Inc. as a Seasonal Stocking Associate ! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work…
Added 6 mins ago
Population Health Management - Wellness and Prevention
Humana
Carson City, NV
Experience with product management, human-centered design, Agile product development, project management, or process improvement methodologies.
Added 6 mins ago
Compliance Professional 2
Humana
Carson City, NV
…is essential for ensuring effective compliance monitoring, process improvement, operational efficiency, and risk…
Added 6 mins ago
Integration & Business Acceleration Associate
Indeed
Las Vegas, NV
The Integration & Business Acceleration Associate is a key member of Indeed's Corporate Development team. They help provide the foundation for successful integrations and integration…
Added 6 mins ago
Account Manager / Specialty Account Manager - UPLIZNA (Rare Disease), Neurology- Las Vegas, NV
Amgen
Las Vegas, NV
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 9 mins ago
Warehouse Associate
Integrated Commercialization, LLC
United States
Added 19 mins ago
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Seasonal Associate
Carter's
Springfield, IL
- $14 to $16 USD / hour
Added 21 mins ago
PD
SAP Business Analyst Level 3
PDS Defense
MD
- $100 USD / hour
Experience with coordinating with the technical team on the development of estimates
Added 21 mins ago
Integration & Business Acceleration Associate
Indeed
Annapolis, MD
The Integration & Business Acceleration Associate is a key member of Indeed's Corporate Development team. They help provide the foundation for successful integrations and integration…
Added 21 mins ago
Population Health Management - Wellness and Prevention
Humana
Annapolis, MD
Experience with product management, human-centered design, Agile product development, project management, or process improvement methodologies.
Added 21 mins ago
Compliance Professional 2
Humana
Annapolis, MD
…is essential for ensuring effective compliance monitoring, process improvement, operational efficiency, and risk…
Added 21 mins ago
2027 Associate Supply Chain Planning Specialist - Pathways Program - Baltimore MD
Northrop Grumman
Baltimore, MD
…enriching professional experiences and high-quality learning and development opportunities. We want you to bring your whole self to work, and for you to have meaningful connections with…
Added 21 mins ago
Social Work Associate - SOM Psych Geriatrics
University of Maryland, Baltimore
Baltimore, MD
…opportunity for a clinical TMS/Mental Health Specialist (Social Work Associate) to join our team. We provide evidence-based personalized care, reliable education, and high-quality research…
Added 21 mins ago
Open Rank Assistant or Associate Professor - SOD Operative Dentistry & Cariology
University of Maryland, Baltimore
Baltimore, MD
Full-time Assistant or Associate Professor, Cariology & Operative Dentistry, Department of Comprehensive Dentistry
Added 21 mins ago
Assistant/Associate Professor -SOM Family Medicine
University of Maryland, Baltimore
Baltimore, MD
Assistant/Associate Professor: The Department of Family and Community Medicine at the University of Maryland School of Medicine is seeking a full-time Clinician-Educator to join our growing…
Added 21 mins ago
Professor - SOM Radiation Oncology Physics
University of Maryland, Baltimore
Baltimore, MD
Associate Professor or Professor of Clinical Medical Physics: The Department of Radiation Oncology, at the University of Maryland School of Medicine is recruiting for a faculty Medical…
Added 21 mins ago
Associate Professor - SOM Radiation Oncology Clinical
University of Maryland, Baltimore
Baltimore, MD
Assistant or Associate Professo r of Clinical Medical Physics: The Department of Radiation Oncology, at the University of Maryland School of Medicine is recruiting for a faculty Medical…
Added 21 mins ago
Associate Professor
University of Maryland, Baltimore
Baltimore, MD
The Center for Vaccine Development and Global Health (CVD) at the University of Maryland School of Medicine (UMSOM) seeks applications for a faculty member with expertise in structure based…
Added 21 mins ago
Open Rank - Assistant/ Associate/ Professor -SOM Kahlert Institute
University of Maryland, Baltimore
Baltimore, MD
…strength. S pecific areas of interest include (1) therapeutic development informed by mechanisms underlying drug exposure and consequences, (2) pain, (3) polysubstance exposure, (4) novel…
Added 21 mins ago
Assistant Professor-SOM Dermatology
University of Maryland, Baltimore
Baltimore, MD
…education is necessary. Expected rank is Assistant Professor/Associate Professor, however, rank and tenure status is dependent upon candidate's qualifications. Qualified Candidate will have…
Added 24 mins ago
Sales associate
Carter's Retail Inc.
Newnan, GA
As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them…
Added 24 mins ago
CR
Seasonal Associate
Carter's Retail Inc.
El Centro, CA
- $16 to $18.25 USD / hour
As a Seasonal Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them…
Added 24 mins ago
CR
Seasonal Associate
Carter's Retail Inc.
Stockton, CA
- $15.5 to $17.75 USD / hour
As a Seasonal Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them…
Added 24 mins ago
CR
Seasonal Associate
Carter's Retail Inc.
Springfield, IL
- $14 to $16 USD / hour
As a Seasonal Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them…
Added 24 mins ago
A
Biology Research Associate
Actalent
Austin, TX
- $20 to $30 USD / hour
Research Associate-1st ShiftDescriptionPrepare and sterilize culture media for fermentation experimentsSet up, operate, and monitor bench-scale bioreactors/fermentersMonitor and control key…

PetSmart

Retail Customer Service Lead

Santa Maria, CA, United States

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Job details

Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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More about this job

Skills

Customer service
Merchandising
Leadership
Onboarding
Coaching
Regulatory compliance
Sales
Point of sale
Opening and closing procedures
Communication skills
Organizational skills
Attention to detail

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