Jobs in the United States

25+ jobs

Save this search

Added just now
Technology & Innovation Program Manager
LED FastStart
Raceland, LA
Working closely with Operations, Industrial Engineering, Planning, Engineering, IT, Quality, Finance, and external vendors, the Program Manager develops implementation plans, coordinates…
Added just now
FP
Senior Manager, Laboratory
Fox Point Recruitment LLC
DeLand · DeLand, FL
- $97,100 to $148,700 USD / year
The Senior Manager, Lab Operations is responsible for leading day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory…
Added 1 min ago
Staff Endpoint Engineer
SmithRx
Plano, TX
…SaaS asset management frameworks. Partner with Finance and Operations to optimize hardware asset investments and licensing…
Added 1 min ago
AD
Regulatory / Compliance Administrator
Arizona Department of Administration
AZ
- $55,000 to $65,000 USD / year
…collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and…
Added 2 mins ago
Accounts Payable Manager
SilencerCo
West Valley City, UT
Partner with Purchasing and Operations to strengthen the PO process and receiving practices that drive clean matching upstream.
Added 2 mins ago
SB
General Merchandise Clerk
Stater Bros. Markets
Fontana, CA
- $17.1 to $23.8 USD / hour
…position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take…
Added 3 mins ago
PC
Senior Recruiter - Field Operations and Corporate Recruiting (Hybrid)
PetVet Care Centers
Westport, CT
- $107,000 to $120,000 USD / year
Reporting to the Manager of Talent Acquisition, the Talent Acquisition Partner will lead full-cycle recruiting for field leadership positions across PetVet Care Centers’ network of more…
Added 3 mins ago
Senior Product Analyst
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · MINNEAPOLIS, MN
…and bring together Product, Talent Acquisition, Technology, Operations, Risk, and vendor…
Added 3 mins ago
V
Store Manager
Victra
Akron, OH
- $21.47 USD / hour
● Taking direction from District Manager on day-to-day operations while maintaining an elevated level of personal accountability for all store functions
Added 3 mins ago
Principal Commercial Banking Relationship Manager
B10 Wells Fargo Bank, N. A.
SALT LAKE CITY, UT
Wells Fargo is seeking a Principal Commercial Banking Relationship Manager for clients with annual revenue of $100MM to $2B supporting the Salt Lake City, UT market as part of the…
Added 4 mins ago
PS
Assistant Store Manager
Pet Station
Carson City, NV
- From $18 USD / hour
The Assistant Store Manager (ASM) supports the Store Manager in leading daily store operations, driving sales performance, and delivering an exceptional customer experience. This role…
Added 5 mins ago
Human Resources Generalist
Brenntag Northeast, LLC
Reading, PA
…management, and compliance. This position balances hands‑on HR operations with advisory responsibilities and contributes to continuous improvement initiatives across the HR…
Added 5 mins ago
Front Line Leader - Nutrition Manufacturing - Casa Grande, AZ
Abbott Laboratories
AZ
Leadership in this role will primarily be focused on the direct reporting group with support from the direct manager, as required. Focus is on day to day operations, with short term focus…
Added 5 mins ago
PPL Commissioning Engineer
CB&I
Plainfield, IL
…CB&I Storage Solutions for complex Commissioning, Start-up and Operations of structural and mechanical projects. The work includes among other things, conceptual studies, cost and planning…
Added 5 mins ago
R
Audience Marketing Manager, Verticals (Hybrid)
Rippling
San Francisco, CA · New York, NY
- $147,000 to $245,000 USD / year
Rippling connects payroll, HR, IT, Finance, and Workforce operations in one system. In some industries, those problems are tightly linked, and that is where Rippling has the strongest right…
Added 5 mins ago
Director of Financial Reporting & Technical Accounting
Rippling
New York, NY
This is a premier leadership seat designed for an elite technical mind, such as a current or recent Senior Manager/Director in a Big 4 National Office/Technical Accounting Advisory…
Added 5 mins ago
Senior Manager, Financial Planning and Analysis (FP&A)
Bitwise Asset Management, Inc.
New York, NY · San Francisco, CA
We are seeking a hands-on, highly analytical Senior Manager of FP&A to help scale financial planning and decision support across Bitwise's growing global business. This person will own key…
Added 5 mins ago
Senior Financial Analyst
Bitwise Asset Management, Inc.
New York, NY · San Francisco, CA
Currently, Bitwise is a close-knit team of 100+ global professionals. Think of us as a mix of an asset manager and a tech start-up. We’re backed by some of the most accomplished investors…
Added 5 mins ago
CW
Facilities Manager
Crimson Wine Group LTD
Healdsburg, CA
- $120,000 to $125,000 USD / year
The Facilities Manager is responsible for overseeing the maintenance, safety, functionality, and regulatory compliance of Seghesio Family Vineyards' facilities, satellite properties,…
Added 6 mins ago
Work Week Manager, Non-Supervisory 1/2
Newport News Nuclear BWXT Los Alamos LLC
Los Alamos, NM
Interface with Shift Operations Manager (SOM), Maintenance Manager, Project Managers, and schedulers to ensure new work week contains appropriate activities.
Added 6 mins ago
IG
General Manager
Insight Global
Homer, AK
- $90,000 to $120,000 USD / year
The General Manager is responsible for the overall performance of a location, leading sales, operations, production, delivery, purchasing, inventory, and team management. This role owns…
Added 6 mins ago
IG
Senior Tax Manager
Insight Global
Clinton, PA
- $100,700 to $172,400 USD / year
Manage U.S. international components of the quarterly and annual worldwide income tax provision process.
Added 6 mins ago
Payments & Upsell Revenue Enablement Manager
Weave
Lehi, UT
…customer interaction. As our Payments & Upsell Revenue Enablement Manager, you will be the driving force behind how our revenue teams learn, communicate, and deliver value across our…
Added 8 mins ago
4R
Billing Specialist - Part-Time
406 Recovery
Remote, United States
- Part-time
…join our team. Reporting to the Patient Financial Services Manager, this position supports patients and practice operations through insurance verification, patient account communication,…
Added 8 mins ago
Lead Product Manager
Wells Fargo Clearing Services, LLC
CHARLOTTE, NC
The Wealth & Investment Management (WIM) Chief Product Office (CPO) is seeking a Lead Product Manager to serve as the Platform Reliability and Incident Management lead for the firm's…

PetSmart

Assistant Store Manager - Customer Experience

Porterville, CA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 3 - 5 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3 - 5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Apply About employer

Report this job