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Field Technician I
INSPYR Solutions
Huntsville, AL
- $34 USD / hour
Manager Notes: (Please read carefully, then re-read)
Added 6 mins ago
Senior Digital Product Manager (Ecommerce)
GCI Communication Corp
Anchorage, AK · AK
GCI's Senior Digital Product Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic…
Added 6 mins ago
Product Operations Manager II (Voice and Wifi)
GCI Communication Corp
Anchorage, AK
GCI's Product Operations Manager II will be responsible for operational aspects of GCI’s product lines, enhancing customer experience and operational efficiency, and managing the product…
Added 6 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Juneau, AK
…offerings at an important point in their evolution. As Portfolio Manager for Knowledge Suite and Pearson Live Training, you will help position these products at the center of enterprise…
Added 6 mins ago
Clinical Research Associate II - West or Pacific Northwest US - FSP
Parexel
Juneau, AK
The Clinical Research Associate II will act as the primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites.
Added 6 mins ago
Senior ALC Developer
Maximus
Juneau, AK
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
Added 6 mins ago
M
Senior ALC Developer PART TIME
Maximus
Juneau, AK
- Part-time
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
Added 6 mins ago
Portal Administrator
Maximus
Juneau, AK
Support the development of web-based applications, including online customer service platforms.
Added 6 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Anchorage, AK
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 6 mins ago
Senior ALC Developer
Maximus
Juneau, AK
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
Added 6 mins ago
Manager, Enterprise Communications & Channels
Amentum
Juneau, AK
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 7 mins ago
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Warehouse Manager
GPAC
Bradford, OH
- $70,000 to $80,000 USD / year
gpac is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 7 mins ago
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Warehouse Manager
GPAC
Sidney, OH
- $70,000 to $80,000 USD / year
gpac is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 8 mins ago
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Warehouse Manager
GPAC
Ansonia, OH
- $70,000 to $80,000 USD / year
gpac is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 8 mins ago
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Warehouse Manager
GPAC
Arcanum, OH
- $70,000 to $80,000 USD / year
gpac is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 11 mins ago
Store Associate
CVS Albany, L.L.C.
Valley Stream, NY
…our team of thousands as we positively impact millions…one customer at a…
Added 11 mins ago
Store Associate
CVS Albany, L.L.C.
Queensbury, NY
…our team of thousands as we positively impact millions…one customer at a…
Added 11 mins ago
Store Associate
CVS Albany, L.L.C.
Huntington, NY
…our team of thousands as we positively impact millions…one customer at a…
Added 11 mins ago
Store Associate
CVS Albany, L.L.C.
Kew Gardens, NY
…our team of thousands as we positively impact millions…one customer at a…
Added 11 mins ago
Store Associate
Warm Springs Road CVS, L.L.C.
Las Vegas, NV
…our team of thousands as we positively impact millions...one customer at a…
Added 11 mins ago
Store Associate
CVS Albany, L.L.C.
Bellmore, NY
…our team of thousands as we positively impact millions…one customer at a…
Added 11 mins ago
Operations Manager
New Jersey CVS Pharmacy, L.L.C.
Somerset, NJ
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 11 mins ago
Store Associate
New Jersey CVS Pharmacy, L.L.C.
Plainsboro, NJ
…our team of thousands as we positively impact millions…one customer at a…
Added 16 mins ago
UO
Clinical Science Program Manager
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
The UCARE team is seeking applications for a Research Services Clinical Sciences Program Manager. This full-time position will be responsible for the operational management and the…
Added 16 mins ago
VC
Associate Director - Responsible AI
Verizon Communicatio
Colorado Springs, CO
- $126,000 to $242,000 USD / year
…continues to integrate advanced AI across our global 5G network and customer…

PetSmart

Assistant Store Manager - Customer Experience

Porterville, CA, United States

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Job details

Experience: 3 - 5 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3 - 5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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