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Added 4 mins ago
VA
Veterinary Assistant
VCA Animal Hospitals
Sparks, NV
- $18 to $21 USD / hour
…committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Assistant…
Added 4 mins ago
Veterinary Assistant
VCA Animal Hospitals
Reno, NV
…committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Assistant…
Added 4 mins ago
Associate Chief Pharmacy Service
Veterans Affairs, Veterans Health Administration
Reno, NV
…highly motivated and experienced pharmacist to serve as the Associate Chief of Inpatient Pharmacy. This leadership role is responsible for managing inpatient pharmacy operations at a…
Added 4 mins ago
Director of Risk Adjustment Regulatory Audits
Humana
Carson City, NV
…that embodies the Humana way. This position reports to the Associate VP, Risk Adjustment…
Added 4 mins ago
Senior Content Designer
Humana
Carson City, NV
…digital ecosystem. You’ll report to the Director of Content…
Added 4 mins ago
Senior Recruiter
Humana
Carson City, NV
Strategic Sourcing & Talent Pipeline Development: Develop and execute proactive sourcing strategies to identify, attract, and engage qualified active and passive candidates. Build and…
Added 4 mins ago
Associate Product Manager
FranklinCovey
Carson City, NV
Division & Department: Corporate Platform Development
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Associate Director, Global Medical Affairs Strategy, CNS
Otsuka America Pharmaceutical Inc.
Carson City, NV
: The Associate Medical Director, Global Medical Affairs Strategy (([Nephrology and Immunology OR CNS OR Digital Medicine & Therapeutics]NS) supports Medical Directors and Franchise Leads…
Added 4 mins ago
PH
Associate General Counsel - US
Pharming Healthcare
Carson City, NV
- $240,000 to $305,000 USD / year
The Associate General Counsel will serve as the primary legal advisor for U.S. Medical Affairs, Clinical Development, Clinical Operations, and Healthcare Economics and Outcomes Research…
Added 4 mins ago
Manager Global Case Management Submissions
Otsuka America Pharmaceutical Inc.
Carson City, NV
…Management (Submissions) will participate in the set-up and development of monitoring tools and maintenance of submissions workflow within the global safety database to meet global…
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Senior Technical IT Storage Engineer
Highmark Health
Carson City, NV
This job is an integral member of one of our teams responsible for supporting the design, development, and maintenance of our technical IT Storage solutions, ensuring their efficient and…
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Associate Director, Global Quality Business Operations
Otsuka America Pharmaceutical Inc.
Carson City, NV
The Associate Director, GQ Operations will help build and mature program management capabilities, preserve organizational knowledge through process documentation and governance, and support…
Added 4 mins ago
Specialty Representative/Senior Specialty Representative - Primary Care - Las Vegas South, NV
Amgen
Las Vegas, NV
…meaningful careers through challenging assignments, career development, and valuable opportunities such as this opportunity to craft a long-term career with Amgen. The Specialty/Senior…
Added 4 mins ago
Strategy & Corporate Development Senior Associate
Indeed
Las Vegas, NV
Added 12 mins ago
Fresh Cut Produce Clerk
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MOUNT VERNON, WA · Mount Vernon, WA
Leaders invested in your training, career growth & development
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Leaders invested in your training, career growth & development
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Added 16 mins ago
CF
Sales Associate, Annapolis Harbour Center
Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.
Store 5009-Harbour Center-Soma-Annapolis, MD
- $15 to $18.75 USD / hour
As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer…
Added 16 mins ago
Sales Associate-ANN
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Store 2907-Prime Outlets at Orlando-ANN-Orlando, FL
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Sales Lead-ANN
N23 Premium Brands Opco LLC
Store 1460-Alderwood Mall-ANN-Lynnwood, WA
- $18.13 to $22.65 USD / hour
…have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step…
Added 16 mins ago
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Sales Associate-ANN
N23 Premium Brands Opco LLC
Store 1203-Chicago Premium Outlets-ANN-Aurora, IL
- $15 to $18.75 USD / hour
As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling…
Added 16 mins ago
CF
Sales Associate
Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.
Store 0332-Harbour Center-Chico's-Annapolis, MD
- $15 to $18.75 USD / hour
As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer…
Added 17 mins ago
P
Sales Associate (Part-Time)
Primark
Queens, NY
- Up to $17.5 USD / hour
- Part-time
…around here. And if that sounds like you, join us as a Sales…
Added 20 mins ago
Product Manager
Now Optics
Delray Beach, FL
…stakeholders on what gets built and in what order, and work with IT development to deliver and launch. You recommend priorities and scope trade-offs. You work alongside the Business…

PetSmart

Assistant Store Manager - Customer Experience

Warminster, PA, United States

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Job details

Experience: 3 - 5 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3 - 5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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More about this job

Skills

Customer experience
Leadership
Recruitment
Coaching
Onboarding
Sales
Regulatory compliance
Opening and closing procedures
Scheduling
Communication skills
Organizational skills
Attention to detail

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