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Added 2 mins ago
TO
Retail Part Time Store Associate
The ODP Group
Colorado Springs, CO
- Part-time
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and…
Added 2 mins ago
Retail Assistant Store Manager
The ODP Group
Colorado Springs, CO
The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
Added 6 mins ago
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Operations Associate - Part Time
Sephora
Dresher, PA
- $19.8 to $22.9 USD / hour
- Part-time
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store - ensuring smooth, efficient operations that support an exceptional client experience. From inventory…
Added 6 mins ago
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Operations Associate - Part Time
Sephora
Leawood, KS
- $18 to $20.5 USD / hour
- Part-time
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store - ensuring smooth, efficient operations that support an exceptional client experience. From inventory…
Added 12 mins ago
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Claire's Gurnee - Sales Associate
Claires Essentials LLC
Gurnee, IL
- $15 USD / hour
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and…
Added 13 mins ago
BV
Full Time Retail Sales Associate - Nashville
Bella Vita Inc
Nashville, TN
- $25 to $30 USD / hour
- Full-time
…responsible for the day-to-day sales floor, team, and cash wrap operations, with a clear focus on achieving sales goals while delivering the gracious hospitality our guests…
Added 24 mins ago
Seasonal Associate - Famous Footwear
Famous Footwear
Pasadena, TX
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 26 mins ago
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Seasonal Retail Sales Associate - Part Time
Burlington
Boynton Beach, FL
- $15 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 27 mins ago
Regional Manager Business Development
Labcorp
Sunrise, FL · Port Saint Lucie, FL · Boca Raton, FL · Hollywood, FL · Fort Lauderdale, FL
…intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and…
Added 27 mins ago
Assistant Store Leader, Customer Experience & Outreach
Crate & Barrel
Sarasota, FL
Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss…
Added 28 mins ago
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Retail Shortage Control - Part Time
Burlington
ORLANDO, FL
- $15 USD / hour
- Part-time
As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of…
Added 37 mins ago
Baker
Albertsons Companies
SADDLE BROOK, NJ · Saddle Brook, NJ
…bakery team members to plan daily production needs and keep operations running…
Added 38 mins ago
LC
Showroom Manager
LOVESAC COMPANY
Vacaville, CA
- $37.04 to $45 USD / hour
Lead day-to-day operations - scheduling, merchandising and inventory, technology, and other as needed - with a focus on supporting great customer conversations
Added 52 mins ago
PT Support Associate - Seasonal F&F
Tory Burch LLC
North Charleston, SC
…priorities, supporting front of the house and back of the house operations. You’re also resourceful and collaborative, highly motivated and efficient. A sense of humor is a…
Added 56 mins ago
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Seasonal Retail Sales Associate - Part Time
Burlington
North Brunswick, NJ
- $15.92 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 56 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Hightstown, NJ
- $15.92 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 56 mins ago
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On-Site Service Engineer, Raritan NJ - 3rd Shift
Labcorp
Raritan, NJ
- $36 to $43 USD / hour
…intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and…
Added 56 mins ago
FB
Support Lead Part Time
Five Below Inc
MD
- Part-time
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Added 56 mins ago
FB
Seasonal Support Lead Part Time
Five Below Inc
MD
- Part-time
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Added 1 hour ago
TT
Retail Administrative Coordinator
The TJX Companies Inc
Alexandria, VA
- $15.5 to $16 USD / hour
Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
Added 1 hour ago
Customer Service Associate II
Dollar Tree Stores INC
Cedar Park, TX
As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on…
Added 1 hour ago
Customer Service Associate II
Dollar Tree Stores INC
Pembroke Pines, FL
As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on…
Added 1 hour ago
Starbucks Barista
Albertsons Companies
WINDSOR, CO · Windsor, CO
Team Collaboration: Ability to work independently and with others to drive daily operations
Added 1 hour ago
Fresh Cut Produce Clerk
Albertsons Companies
GLEN MILLS, PA · Glen Mills, PA
· Teamwork: Willingness to support fellow associates and contribute to a positive store culture.
Added 1 hour ago
Fresh Cut Produce Clerk
Albertsons Companies
FREEHOLD, NJ · Freehold, NJ
· Teamwork: Willingness to support fellow associates and contribute to a positive store culture.

PetSmart

Assistant Store Manager - Customer Experience

Whitehall, PA, United States

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Job details

Experience: 3 - 5 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3 - 5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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More about this job

Skills

Customer experience
Leadership
Recruitment
Coaching
Onboarding
Sales
Regulatory compliance
Opening and closing procedures
Scheduling
Communication skills
Organizational skills
Attention to detail

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