Jobs in the United States

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Added 1 min ago
KN
Branch Manager
KeyBank National Association
Seattle, WA
- $69,000 to $105,000 USD / year
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is…
Added 1 min ago
D
Warehouse Operator Specialist - Team Lead (Day Shift)
DSV
Inwood, WV
- $24 USD / hour
Job Posting Title: Warehouse Operator Specialist - Team Lead (Day Shift) - 132933 · Day Shift (7am-7pm) 12 hour shift 2-2-3 type schedule
Added 1 min ago
CE
Sales Associate
Claires Essentials LLC
Newark, DE
- $15 to $15.25 USD / hour
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 min ago
CE
Sales Associate
Claires Essentials LLC
Concord, NC
- $12 to $13 USD / hour
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 2 mins ago
Director, Training & Development
Collective Residential
Remote, United States
Partner with HR and Operations to modernize on-site job descriptions so that responsibilities, required skills, and performance expectations reflect changes in technology, automation,…
Added 2 mins ago
Director, Training & Development
Collective Residential
Remote, United States
Partner with HR and Operations to modernize on-site job descriptions so that responsibilities, required skills, and performance expectations reflect changes in technology, automation,…
Added 2 mins ago
VM
Visitor Experience Associate - FT
Vizcaya Museum and Gardens Trust Inc
Miami, FL
- $19 USD / hour
…Florida (www.vizcaya.org). The Visitor Experience Associates process sales, welcome visitors and tell visitors about available experiences upon arrival at the Admissions Booth and upon…
Added 3 mins ago
Senior Accounting Manager
TECO Westinghouse
Round Rock, TX
This role provides accounting leadership across multiple locations and international operations, ensuring accurate and timely financial processing, strong internal controls, and reliable…
Added 3 mins ago
Bilingual Human Resources Generalist - 1st Shift
Farmers Pride Inc
Fredericksburg, PA
This position transitions from administrative support to a more proactive, employee-facing HR role focused on service delivery, process consistency, and operational excellence.
Added 3 mins ago
EL
Construction Materials Department Manager
ECS Ltd
Roanoke, VA
- $90,000 to $120,000 USD / year
…materials testing group in our Roanoke office. The CMT Department Manager leads the overall operations, technical execution, and financial performance of the CMT department. This role is…
Added 3 mins ago
Branch Manager I
Horseheads, NY
· Minimum 5 years of progressive banking, sales, or customer service experience and 1 year leadership experience required
Added 3 mins ago
Assistant Branch Manager
Rochester, NY
· Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
Added 3 mins ago
Engineering Manager, Atlas AI
Cognite - AI for Industry
United States
We are seeking a customer-focused Software Engineering Manager at Cognite’s HQ in Phoenix, AZ to lead a team of 5-10 engineers, developing services and applications for industrial AI. Atlas…
Added 3 mins ago
Sr Principal CIDO IT Program Manager
CORP-Corporate Office
United States
Candidates must have the ability to obtain access to Special Programs as a condition of continued employment
Added 3 mins ago
Facilities Maintenance Manager 2
CORP-Corporate Office
United States
…subordinates based on goals, objectives & company policy. Program Manager responsibilities include: planning, risk management, and project performance addressing cost, schedule, and…
Added 3 mins ago
Retail Store Manager
GOODWILL IND OF THE CHESAPEAKE INC
Columbia, MD
Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M.
Added 3 mins ago
Technical Operations & Insights Analyst
Figma
CA • New York, NY
As a Technical Operations & Insights Analyst, you will help shape where Support invests and how it scales. Reporting to the Manager of Workforce Management & Data Insights, you will combine…
Added 3 mins ago
Branch Manager
The Huntington National Bank
East Palestine, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added 3 mins ago
Branch Manager - Dunnellon
The Huntington National Bank
Dunnellon, FL
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added 4 mins ago
Manager, Claims Strategy & Operations Governance
SAN JOAQUIN COUNTY HEALTH COMMISSION
French Camp, CA · Placerville, CA · Modesto, CA
Must reside in California, preferably in our service area
Added 5 mins ago
Vault Operations Manager
B10 Wells Fargo Bank, N. A.
SAN ANTONIO, TX
Wells Fargo is seeking an Operations Manager/Vault Operations Manager who will lead operations within the File Management Vault, part of the Information Management Utility (IMU). The File…
Added 5 mins ago
BL
Part Time - Assistant Store Manager
Big Lots
Johnson City, TN
- Part-time
As a Big Lots Assistant Manager/Key Carrier you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of…
Added 5 mins ago
KC
B2B Inside Sales Manager – Outbound Sales
Kept Companies Inc
Tampa, FL
- $60,000 to $80,000 USD / year
…fleet maintenance services is seeking a seasoned Inside Sales Manager to build, train, and lead a high performing inside sales…
Added 5 mins ago
SA
Automotive Repair Store Manager
Sun Auto Tire and Service
Collinsville, IL
- $80,000 to $160,000 USD / year
Ready to run your own store in a company that's growing fast and promotes from within? As a Store Manager, you'll be the on-site leader of a Sun Auto Tire & Service location - owning the…
Added 5 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Johnson City, TN
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…

PetSmart

Assistant Store Manager - Customer Experience

Bridgeton, MO, United States

Apply on careers.petsmart.com About employer

Applications open in a new tab.

Job details

Experience: 3 - 5 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3 - 5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Apply on careers.petsmart.com About employer

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Jobs in the United States